1. Extended limitation periods for certain cases, providing flexibility for claimants and their representatives.
2. Emphasis on early disclosure of relevant documentation to help narrow issues and reduce investigation costs.
3. Improved communication protocols, including ongoing acceptance of electronic correspondence and service of documents.
4. Encouragement of pre-action discussions and dispute resolution to avoid unnecessary litigation.

"The agreement encourages apologies where appropriate and reflects that harmed individuals and their families often want to ensure that similar errors are avoided in the future. Defendant organisations are encouraged to provide apologies and identify where lessons have been learned and what steps have been taken to prevent further harm."

Sharon Allison, Chair of SCIL (Society of Clinical Injury Lawyers

Its purpose is to create a strategic framework and plan of action that will protect and improve quality and, therefore, patient safety across all three dimensions within health and social care over the next 10 years. It recognises that this will be a period of major challenges, including financial constraints, as well as opportunities and demands from various quarters. It will be subject to review every 3 years to ensure that it remains fit for purpose.

1. Which deaths to report.

2. How to report.

3. The process following reporting.

4. Establishing the level of investigation to be undertaken.

5. Involving loved ones, families and carers.

6. The role of the family liaison officer.

7. Learning through the serious incident and mortality forums.