Learn: Complaintshttps://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/page/2/?d=1Learn: ComplaintsenDavid Oliver: What can we learn from formal complaints during Covid-19? (6 July 2022)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/david-oliver-what-can-we-learn-from-formal-complaints-during-covid-19-6-july-2022-r7166/7166Tue, 12 Jul 2022 17:07:54 +0000Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study (31 May 2022)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/do-national-policies-for-complaint-handling-in-english-hospitals-support-quality-improvement-lessons-from-a-case-study-31-may-2022-r6894/6894Wed, 01 Jun 2022 09:11:00 +0000Unprecedented pressure: Learning from complaints about council and care provider actions during the COVID-19 pandemic (24 February 2022)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/unprecedented-pressure-learning-from-complaints-about-council-and-care-provider-actions-during-the-covid-19-pandemic-24-february-2022-r6232/6232Fri, 25 Feb 2022 11:50:00 +0000Getting the whole story: Integrating patient complaints and staff reports of unsafe care (7 July 2021)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/getting-the-whole-story-integrating-patient-complaints-and-staff-reports-of-unsafe-care-7-july-2021-r5800/5800Wed, 22 Dec 2021 15:08:24 +0000PHSO: Draft model complaint handling procedure for NHS Services in Englandhttps://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/phso-draft-model-complaint-handling-procedure-for-nhs-services-in-england-r6465/6465Mon, 25 Oct 2021 10:01:00 +0000Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia (10 April 2013)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/identification-of-doctors-at-risk-of-recurrent-complaints-a-national-study-of-healthcare-complaints-in-australia-10-april-2013-r7616/7616Thu, 16 Sep 2021 11:43:00 +0000PHSO: Unlocking Solutions in Imaging: working together to learn from failings in the NHS (8 July 2021)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/phso-unlocking-solutions-in-imaging-working-together-to-learn-from-failings-in-the-nhs-8-july-2021-r4834/4834Thu, 08 Jul 2021 08:11:00 +0000Use of patient complaints to identify diagnosis-related safety concerns: a mixed-method evaluation (February 2021)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/use-of-patient-complaints-to-identify-diagnosis-related-safety-concerns-a-mixed-method-evaluation-february-2021-r4393/4393Mon, 12 Apr 2021 07:52:09 +0000PHSO: NHS complaints standardshttps://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/phso-nhs-complaints-standards-r4369/4369Thu, 01 Apr 2021 08:42:00 +0000Making a complaint to the NHS in England (AVMA)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/making-a-complaint-to-the-nhs-in-england-avma-r3979/3979Mon, 01 Feb 2021 08:00:00 +0000Patient-centered insights: Using health care complaints to reveal hot spots and blind spots in quality and safety (11 September 2018)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/patient-centered-insights-using-health-care-complaints-to-reveal-hot-spots-and-blind-spots-in-quality-and-safety-11-september-2018-r5616/5616Tue, 24 Nov 2020 17:18:00 +0000NHS complaints system is not working – this might fix it, says Ombudsmanhttps://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/nhs-complaints-system-is-not-working-%E2%80%93-this-might-fix-it-says-ombudsman-r3080/3080Tue, 22 Sep 2020 08:48:12 +0000Prevalence and characteristics of complaint-prone doctors in private practice in Victoria (4 July 2011)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/prevalence-and-characteristics-of-complaint-prone-doctors-in-private-practice-in-victoria-4-july-2011-r7611/7611Tue, 15 Sep 2020 17:00:00 +0000Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (July 2020)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/making-complaints-count-supporting-complaints-handling-in-the-nhs-and-uk-government-departments-july-2020-r2717/2717Tue, 28 Jul 2020 13:22:24 +0000PHSO: Complaint Standards Framework. Summary of core expectations for NHS organisations and staffhttps://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/phso-complaint-standards-framework-summary-of-core-expectations-for-nhs-organisations-and-staff-r2651/2651Fri, 10 Jul 2020 15:10:00 +0000The Patients Association: Report your carehttps://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/the-patients-association-report-your-care-r1950/1950Wed, 25 Mar 2020 14:44:00 +0000The Ombudsman’s Casework Report 2019 (3 March 2020)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/the-ombudsman%E2%80%99s-casework-report-2019-3-march-2020-r1756/1756Mon, 09 Mar 2020 11:18:00 +0000Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights (February 2020)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/learning-from-complaints-in-healthcare-a-realist-review-of-academic-literature-policy-evidence-and-front-line-insights-february-2020-r1548/1548Tue, 11 Feb 2020 04:09:00 +0000Healthwatch. Shifting the mindset: A closer look at hospital complaints (January 2020)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/healthwatch-shifting-the-mindset-a-closer-look-at-hospital-complaints-january-2020-r1347/1347Tue, 21 Jan 2020 14:19:00 +0000PHSO: Good leadership and complaintshttps://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/phso-good-leadership-and-complaints-r1617/1617Fri, 17 Jan 2020 11:17:00 +0000Hospitals need to do more to show people how they learn from complaints (January 2020)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/hospitals-need-to-do-more-to-show-people-how-they-learn-from-complaints-january-2020-r1609/1609Fri, 17 Jan 2020 08:57:00 +0000Shifting the mindset: a closer look at NHS complaints (January 2020)https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/shifting-the-mindset-a-closer-look-at-nhs-complaints-january-2020-r1608/1608Fri, 17 Jan 2020 08:51:00 +0000PHSO: Complaints about the NHS in England: Quarter 1, 2019-2020https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/phso-complaints-about-the-nhs-in-england-quarter-1-2019-2020-r113/113Wed, 26 Jun 2019 13:02:22 +0000Data on written complaints in the NHS 2017-18https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/data-on-written-complaints-in-the-nhs-2017-18-r1386/1386Wed, 01 Jan 2020 10:54:00 +0000PHSO: How we deal with complaintshttps://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/phso-how-we-deal-with-complaints-r651/651Wed, 25 Sep 2019 12:29:00 +0000