Summary
Shifting the mindset (2020), a report from Healthwatch, investigates how hospitals report on complaints and whether current efforts are sufficient to build public trust. In this bog, Sir Robert Francis QC explains how hospitals can cultivate public trust in complaints.
Hospitals need to do more to show people how they learn from complaints (January 2020)
https://www.healthwatch.co.uk/blog/2020-01-15/hospitals-need-do-more-show-people-how-they-learn-complaints
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