Summary
This report by the Beryl Institute and Ipsos explores the core trends impacting healthcare and patient experience overall in the United States. It highlights key issues expressed by consumers in an online survey relating to quality of care and experience of care, taking into account the impact of the Covid-19 pandemic and how it has altered the delivery of healthcare.
Content
Key findings
- 76% of Americans surveyed said they have not had a positive patient experience in the past three months
- 60% of people surveyed said they have had a negative healthcare experience.
- 44% of people who report having a positive patient experience said they would tell someone about it, but 52% who have had bad experiences would do so.
- 40% of those surveyed rated the quality of healthcare in the United States as very good or good, down six percentage points since March 2022 and nearly 20 points from March 2020.
- 64% of those surveyed said their own healthcare experiences in the past year were very good or good, the lowest since the survey began in December 2019.
The Beryl Institute - Ipsos PX Pulse consumer perspectives on patient experience in the US (November 2022)
https://cdn.ymaws.com/www.theberylinstitute.org/resource/resmgr/pxpulse/TBI_PXPulse_Q3_Nov2022.pdf
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