Summary
This article published in Patient Safety discusses the role of patients and families in supporting a culture of safety. It looks at the concept of 'preoccupation with failure', a feature of high reliability organisations (HROs) and examines how patients can contribute to safety by being engaged in this process. The authors discuss a case study in which a patient contributes to safety improvements by sharing specific concerns. They draw out the importance of encouraging and empowering patients and their families to raise issues.
Improving Safety Through Partnering With Patients: Preoccupation With Failure (29 September 2021)
https://patientsafetyj.com/index.php/patientsaf/article/view/high-reliability-va
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