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  • WHO Charter: Keep health workers safe to keep patients safe (17 September 2020)


    Patient Safety Learning
    • Switzerland
    • Reports and articles
    • Pre-existing
    • Original author
    • No
    • World Health Organization
    • 17/09/20
    • Everyone

    Summary

    The World Health Organization (WHO) is calling on governments and healthcare leaders to address persistent threats to the health and safety of health workers and patients.

    “The COVID-19 pandemic has reminded all of us of the vital role health workers play to relieve suffering and save lives,” said Dr Tedros Adhanom Ghebreyesus, WHO Director-General. “No country, hospital or clinic can keep its patients safe unless it keeps its health workers safe. WHO’s Health Worker Safety Charter is a step towards ensuring that health workers have the safe working conditions, the training, the pay and the respect they deserve.”

    The pandemic has also highlighted the extent to which protecting health workers is key to ensuring a functioning health system and a functioning society.

    The WHO Charter, released for World Patient Safety Day 2020, calls on governments and those running health services at local levels to take five actions to better protect health workers.

    Sign up to the WHO Charter here

    Content

    5 steps to improve health worker safety and patient safety

    Establish synergies between health worker safety and patient safety policies and strategies:

    • Develop linkages between occupational health and safety, patient safety, quality improvement, and infection prevention and control programmes.
    • Incorporate requirements for health worker and patient safety in health care licensing and accreditation standards.
    • Integrate staff safety and patient safety incident reporting and learning systems.

    Develop and implement national programmes for occupational health and safety of health workers:

    • Develop and implement national programmes for occupational health for health workers in line with national occupational health and safety policies.
    • Review and upgrade, where necessary, national regulations and laws for occupational health and safety to ensure that all health workers have regulatory protection of their health and safety at work.
    • Appoint responsible officers with authority for occupational health and safety for health workers at both the national and facility levels.
    • Develop standards, guidelines, and codes of practice on occupational health and safety.
    • Strengthen intersectoral collaboration on health worker and patient safety, with appropriate worker and management representation, including gender, diversity and all occupational groups.

    Protect health workers from violence in the workplace

    • Adopt and implement in accordance with national law, relevant policies and mechanisms to prevent and eliminate violence in the health sector.
    • Promote a culture of zero tolerance to violence against health workers
    • Review labour laws and other legislation, and where appropriate the introduction of specific legislation, to prevent violence against health workers.
    • Ensure that policies and regulations are implemented effectively to prevent violence and protect health workers.
    • Establish relevant implementation mechanisms, such ombudspersons and helplines to enable free and confidential reporting and support for any health worker facing violence.

    Improve mental health and psychological well-being:

    • Establish policies to ensure appropriate and fair duration of deployments, working hours, rest break and minimizing the administrative burden on health workers.
    • Define and maintain appropriate safe staffing levels within health care facilities.
    • Provide indemnity and insurance coverage for work-related risk, especially those working in high-risk areas.
    • Establish a ‘blame-free’ and just working culture through open communication and including legal and administrative protection from punitive action on reporting adverse safety events.
    • Provide access to mental well-being and social support services for health workers, including advice on work-life balance and risk assessment and mitigation.

    Protect health workers from physical and biological hazards

    • Ensure the implementation of minimum patient safety, infection prevention and control, and occupational safety standards in all health care facilities across the health system.
    • Ensure availability of personal protective equipment (PPE) at all times, as relevant to the roles and tasks performed, in adequate quantity and appropriate fit and of acceptable quality. Ensure an adequate, locally held, buffer stock of PPE. Ensure adequate training on the appropriate use of PPE and safety precautions.
    • Ensure adequate environmental services such as water, sanitation and hygiene, disinfection and adequate ventilation at all health care facilities.
    • Ensure vaccination of all health workers at risk against all vaccine-preventable infections, including Hepatitis B and seasonal influenza, in accordance with the national immunization policy, and in the context of emergency response, priority access for health workers to newly licenced and available vaccines.
    • Provide adequate resources to prevent health workers from injuries, and harmful exposure to chemicals and radiations; provide functioning and ergonomically designed equipment and work stations to minimize musculoskeletal injuries and falls.
    WHO Charter: Keep health workers safe to keep patients safe (17 September 2020) https://www.who.int/news-room/detail/17-09-2020-keep-health-workers-safe-to-keep-patients-safe-who
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