Summary
Digital technologies can change how care is delivered, making health and care services more accessible, flexible, person centred, and a better experience for patients and staff while also improving efficiency. However, there is no guarantee of these positive effects until digitally enabled services are inclusive and meet the expectations of staff and the public. In this King's Fund long read, explore what digital exclusion is, who is commonly assumed to be excluded, and what can be done to mitigate digital exclusion.
The King's Fund: Moving from exclusion to inclusion in digital health and care (8 March 2023)
https://www.kingsfund.org.uk/publications/exclusion-inclusion-digital-health-care
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