Summary
Digital health innovations are often seen as 'ready made' solutions to challenges facing health and care systems but despite their potential, implementing these technologies can be complex. This Nuffield Trust summary highlights ten lessons for those working to integrate technology into health and social care services. The findings are based on a large-scale evaluation of digital technologies being implemented in health and social care in East London.
Content
The 10 key lessons:
- Dedicate sufficient time and resource to engage with end users.
- Co-design or co-production with end users is an essential tool when implementing technology.
- Identify the need and its wider impact on the system, not a need for a technology.
- Explore the motivators and barriers that might influence user uptake of an innovation.
- Ignore information governance requirements at your peril.
- Don’t be afraid to tailor the innovation along the journey.
- Ensure adequate training is built in for services using the technology.
- Embedding the innovation is only half the journey – ongoing data collection and analysis is key.
- Ensure there is sufficient resource, capacity and project management support to facilitate roll-out.
- Recognise that variation across local areas exists and adapt the implementation accordingly.
10 practical lessons for implementing digital innovations - learning from the Care City test bed (6 May 2021)
https://www.nuffieldtrust.org.uk/research/10-practical-lessons-for-implementing-digital-innovations-learning-from-the-care-city-test-bed
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