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Does your employer praise staff and patients for reporting safety concerns?

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A question posed by a delegate at our Patient Safety Learning conference 2019:

'Does your employer praise staff and patients for reporting safety concerns?'

Tell us about your experiences of how reported concerns are received. Does it differ depending on whether they are raised by staff or patients? Are there any examples of great practice you can share where people are really praised for raising patient safety concerns? 

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This is such an important question .. I am looking forward to the responses. I see it as a distinct leadership quality to effectively recognize employees/peers that are brave enough to raise the red flag when they feel uncomfortable about something they have seen or heard. Heck -- its hard enough to speak up some times ... even when people know they should. See this insight from the IHI on that topic: 

 

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