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DTSTART:20200329T020000Z
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SUMMARY:NHS Complaints Summit 2020
DTSTAMP:20191210T105708Z
SEQUENCE:0
UID:95-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n\n	Delivering a person-centred approach to the handling\, 
	investigation\, resolution and learning from complaints in the NHS\n\n\n\n
		This National Summit focuses on delivering a person-centred approach to c
	omplaints handling\, investigation\, resolution and learning. Through nati
	onal updates\, practical case studies and in depth expert sessions the con
	ference aims to improve the effectiveness of complaints handling within yo
	ur service\, and ensure that complaints lead to change and improvements in
	 patient care.\n\n\n\n	The conference will also focus on supporting staff 
	through complaints and moving towards a new code of practice for complaint
	s following NHS Resolution findings in July 2019 that “Too often people
	 involved in complaints\, incidents and claims are not supported\, and ins
	tead they potentially face disciplinary processes which can lead to a cult
	ure of fear of speaking out” which can also lead to detrimental effects
	 on the wellbeing and mental health of NHS staff. \n\n\n\n	Follow the con
	ference on Twitter #NHSComplaints\n\n\n\n	Programme and registration\n\n
DTSTART;VALUE=DATE:20200120
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