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NAME:Community Calendar
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DTSTART:20200329T020000Z
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DTSTART:20201025T020000Z
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SUMMARY:Measuring\, understanding and acting on patient experience i
	nsight: from insight to improvement
DTSTAMP:20191108T135548Z
SEQUENCE:0
UID:75-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n\n	This conference will focus on measuring\, understanding
	 and acting on patient experience insight\, and demonstrating responsivene
	ss to that insight to ensure patient feedback is translated into quality i
	mprovement and assurance. Through national updates and case study presenta
	tions the conference will support you to measure\, monitor and improve pat
	ient experience in your service\, and ensure that insight leads to quality
	 improvement. Sessions will include learning from patients\, a national up
	date\, practical sessions focusing on delivering a patient experience base
	d culture\, measuring patient experience\, using the  NHS Improvement Nat
	ional Patient Experience Improvement Framework\, demonstrating insight and
	 responsiveness in real time\, the role of human factors in improving qual
	ity\, using patient experience to drive improvement\, changing the way we 
	think about patient experience\, and learning from excellence in patient e
	xperience practice.\n\n\n\n	Further information and to register\n\n
DTSTART;VALUE=DATE:20200127
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