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DTSTART:20220327T020000Z
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SUMMARY:NHS Complaints Summit
DTSTAMP:20220316T144828Z
SEQUENCE:0
UID:743-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This National Virtual Summit focuses on the New National 
	NHS Complaint Standards that were published in March 2021 and are due to b
	e introduced across the NHS in 2022. Through national updates\, practical 
	case studies including NHS Complaints Standards early adopters sites\, and
	 in depth expert sessions the conference aims to improve the effectiveness
	 of complaints handling within your service\, and ensure that complaints a
	re welcomed and lead to change and improvements in patient care.\n\n\n\n	T
	he conference will also reflect on managing complaints regarding Covid-19 
	– understanding the standards of care by which the NHS should be judged 
	in a pandemic and in particular responding to complaints regarding delayed
	 treatment due to the pandemic.\n\n\n\n	This conference will enable you t
	o:\n\n\n\n	\n		Network with colleagues who are working to improve complain
	ts handling.\n	\n	\n		Update your knowledge on the March 2021 NHS Complain
	t Standards and how it will change complaints handling for the better.\n	\
	n	\n		Understand how to manage complaints regarding Covid-19.\n	\n	\n		Ref
	lect on the perspective of a complainant who has been through the system t
	o understand what person centred really means in practice.\n	\n	\n		Learn 
	how to bring kindness and compassion into complaints management\, investig
	ation\, responses and learning.\n	\n	\n		Understand what PHSO and the CQC 
	look for in a good complaint response.\n	\n	\n		Self assess your service a
	gainst the NHS Complaint Standards.\n	\n	\n		Improve the way complaints an
	d investigations involving serious incidents are handled.\n	\n	\n		Develop
	 your skills in complex complaints handling including disputes\, vexatious
	 complainants and complaints across organisations.\n	\n	\n		Understand how
	 you can improve frontline resolution of complaints in real time.\n	\n	\n	
		Develop your skills in de-escalation and conflict and dispute resolution.
	\n	\n	\n		Support staff through the complaints process including inquests.
	\n	\n	\n		Identify key strategies for ensuring change occurs as a result o
	f complaints.\n	\n	\n		Ensure you are up to date with the latest legal iss
	ues including ensuring adherence to the duty of candour.\n	\n	\n		Self ass
	ess\, reflect and expand your skills in complaints handling.\n	\n	\n		Supp
	orts CPD professional development and acts as revalidation evidence. This 
	course provides 5 Hrs training for CPD subject to peer group approval for
	 revalidation purposes.\n	\n\n\n\n	Register\n\n
DTSTART;VALUE=DATE:20220608
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