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DTSTART:20220327T020000Z
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SUMMARY:Could greater patient engagement help with more efficient ma
	nagement of the backlog?
DTSTAMP:20220204T162204Z
SEQUENCE:0
UID:695-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	From the perspective of a service user\, interactions wit
	h health and social care are often exceedingly difficult to navigate. The 
	NHS’s traditional to approach to managing patient pathways has involved 
	letters\, appointments at set times\, and stress for an individual needing
	 to communicate that a planned consultation is no longer needed – or is 
	needed more urgently. Knowing which service to access\, and how to do so s
	wiftly\, can be particularly challenging.\n\n\n\n	All this is inefficient 
	and can lead to poor patient experience. As the service seeks to manage th
	e backlog of care\, and to meet the continuing demands of an unpredictable
	 pandemic\, that becomes particularly problematic.\n\n\n\n	So how might he
	althcare organisations help move from patients who are passive participant
	s in pathways to active partners\, able to regularly communicate as their 
	needs change? How might self-referrals and patient initiated follow up pro
	cesses be more widely rolled out? What unpinning technology would be neede
	d to make such a shift?\n\n\n\n	This HSJ webinar\, run in association wi
	th Salesforce\, will bring together a small panel to discuss these issues.
	\n\n\n\n	Register\n\n
DTSTART:20220216T103000Z
DTEND:20220216T111500Z
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