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DTSTART:20220327T020000Z
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SUMMARY:Measuring\, understanding and acting on patient experience i
	nsight from insight to improvement
DTSTAMP:20220118T170927Z
SEQUENCE:0
UID:668-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This conference will focus on measuring\, understanding a
	nd acting on patient experience insight\, and demonstrating responsiveness
	 to that insight to ensure Patient Feedback is translated into quality imp
	rovement and assurance. This is particularly important during COVID-19 whe
	re feedback and engagement is key in identifying opportunities to create t
	he best possible experiences for patients and carers\, who are often acces
	sing services during difficult times for themselves and their families.\n\
	n\n\n	Through national updates and case study presentations the conference
	 will support you to measure\, monitor and improve patient experience in y
	our service\, and ensure that insight leads to quality improvement. Sessio
	ns will include learning from patients\, improving patient experience duri
	ng and beyond COVIDd-19\, a national update\, practical sessions focusing 
	on delivering a patient experience based culture\, measuring patient exper
	ience\, using the NHS Improvement National Patient Experience Improvement 
	Framework\, demonstrating insight and responsiveness in real time\, monito
	ring and improving staff experience\, the role of human factors in improvi
	ng quality\, using patient experience to drive improvement\, changing the 
	way we think about patient experience\, and learning from excellence in pa
	tient experience practice.\n\n\n\n	This conference will enable you to:\n\n
	\n\n	\n		Network with colleagues who are working to monitor and improve pa
	tient experience\n	\n	\n		Learn from outstanding practice in developing sy
	stems to improve patient experience insight\n	\n	\n		Reflect on a patient 
	perspective\n	\n	\n		Understand how to effectively integrate patient exper
	ience insight with complaints – and learn from a new NHS Complaints Fram
	ework pilot site\n	\n	\n		Understand how patient experience measurement ne
	eds to adapt during and beyond the pandemic\n	\n	\n		Ensuring patient expe
	rience feedback leads to changes in practice\n	\n	\n		Learn how to use the
	 National Patient Experience Improvement Framework in practice\n	\n	\n		Un
	derstand the national context for patient experience\n	\n	\n		Develop stra
	tegies for measuring and improving staff experience\n	\n	\n		Understand ho
	w to work with staff to act on patient experience feedback in real time\n	
	\n	\n		Reflect on how to improve patient experience feedback from diverse 
	communities\n	\n	\n		Use a Human Factors approach to deliver change and im
	provement based on patient experience insight\n	\n	\n		Identify key strate
	gies for developing a patient experience cultur\n	\n	\n		Develop your role
	 demonstrating insight and responsiveness\n	\n	\n		Self assess and expand 
	your skills in analysing patients experience data\n	\n\n\n\n	Register\n\n
DTSTART;VALUE=DATE:20220331
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