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DTSTART:20210328T020000Z
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SUMMARY:Measuring\, Understanding and Acting on Patient Experience I
	nsight: From Insight to Improvement
DTSTAMP:20211004T131956Z
SEQUENCE:0
UID:580-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient-Safety-Learning":noreply@pslhub.org
DESCRIPTION:\n	This conference will focus on measuring\, understanding a
	nd acting on patient experience insight\, and demonstrating responsiveness
	 to that insight to ensure Patient Feedback is translated into quality imp
	rovement and assurance. Through national updates and case study presentati
	ons\, the conference will support you to measure\, monitor and improve pat
	ient experience in your service\, and ensure that insight leads to quality
	 improvement.\n\n\n\n	Sessions will include learning from patients\, impro
	ving patient experience during and beyond Covid-19\, a national update\, p
	ractical sessions focusing on delivering a patient experience based cultur
	e\, measuring patient experience\, using the NHS Improvement National Pati
	ent Experience Improvement Framework\, demonstrating insight and responsiv
	eness in real time\, monitoring and improving staff experience\,  the rol
	e of human factors in improving quality\, using patient experience to driv
	e improvement\, changing the way we think about patient experience\, and l
	earning from excellence in patient experience practice.\n\n\n\n	Chair and 
	speakers include:\n\n\n\n	\n		Cristina Serrao\, Lived Experience Ambassado
	r NHS England and Improvement\n	\n	\n		Clare Enston\, Head of Insight &amp
	\; Feedback NHS England and Improvement\n	\n	\n		David McNally\, Head of E
	xperience of Care NHS England and Improvement.\n	\n\n\n\n	Book a place\n\n
	\nPatient experience conference brochure 25 Nov 2021.pdf
DTSTART:20211125T100000Z
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