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NAME:Community Calendar
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DTSTART:20210328T020000Z
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DTSTART:20211031T020000Z
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SUMMARY:Complaints\, resolution & mediation
DTSTAMP:20210505T152706Z
SEQUENCE:0
UID:488-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This course is suitable for anybody who deals with compla
	ints as part of their job role\, or anybody who may have to handle a compl
	aint. This includes dedicated complaints teams and customer support teams 
	and managers.\n\n\n\n	A highly interactive and effective workshop to impro
	ve confidence and consistency in handling complaints.\n\n\n\n	The mastercl
	ass explains how mediation works and how techniques can be used effectivel
	y within local complaint resolution to develop a person-centred process (f
	or both patient and healthcare professional). Within these key areas\, the
	 course will explore how unconscious bias plays a role in complaints and t
	heir resolution. A mediation inspired approach to complaint resolution pro
	duces invaluable insight to help reduce recurring complaint situations\, d
	evelop training and development plans and support the teams on the frontli
	ne.\n\n\n\n	Further information and to book or email kate@hc-uk.org.uk\n
	\n\n\n	hub members receive a 20% discount. Email: info@pslhub.org\n
DTSTART;VALUE=DATE:20210623
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