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DTSTART:20210328T020000Z
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SUMMARY:NHS Complaints Summit 2021
DTSTAMP:20210302T145710Z
SEQUENCE:0
UID:423-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This National Virtual Summit focuses on delivering a pers
	on-centred approach to complaints handling\, investigation\, resolution an
	d learning. Through national updates\, practical case studies and in depth
	 expert sessions the conference aims to improve the effectiveness of compl
	aints handling within your service\, and ensure that complaints lead to ch
	ange and improvements in patient care.\n\n\n\n	The conference will reflect
	 on managing complaints regarding COVID-19 – understanding the standards
	 of care by which the NHS should be judged in a pandemic and in particular
	 responding to complaints regarding  nosocomial transmission of Covid-19 
	and  delayed treatment due to the pandemic.  The conference will also up
	date delegates on the Complaint Standards Framework for the NHS which is i
	n consultation and due to be published by the PHSO in early 2021\, and wil
	l lead to a single developmental pathway for all complaints staff that rig
	htly acknowledges complaint handling as a professional skill.\n\n\n\n	Furt
	her information and registration or email: kate@hc-uk.org.uk\n\n\n\n	hub m
	embers receive 10% discount. Email: info@pslhub.org\n\n\n\n	Follow on Twit
	ter @HCUK_Clare #NHSComplaints\n
DTSTART;VALUE=DATE:20210513
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