BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//InvisionCommunity Events 4.7.23//EN
METHOD:PUBLISH
CALSCALE:GREGORIAN
REFRESH-INTERVAL:PT15M
X-PUBLISHED-TTL:PT15M
X-WR-CALNAME:Community Calendar
NAME:Community Calendar
BEGIN:VTIMEZONE
TZID:Europe/London
TZURL:http://tzurl.org/zoneinfo/Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20210328T020000Z
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=-1SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20211031T020000Z
RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=-1SU
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
SUMMARY:NHS Complaints Summit 2021
DTSTAMP:20201124T170746Z
SEQUENCE:0
UID:328-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This National Virtual Summit focuses on delivering a pers
	on-centred approach to complaints handling\, investigation\, resolution an
	d learning. Through national updates\, practical case studies and in depth
	 expert sessions the conference aims to improve the effectiveness of compl
	aints handling within your service\, and ensure that complaints lead to ch
	ange and improvements in patient care. The conference will reflect on the 
	challenges and complaints that have resulted from the Covid-19 pandemic. 
	 The conference will also update delegates on the Complaint Standards Fra
	mework for the NHS which is in consultation and due to be published by th
	e PHSO in early 2021\, and will lead to a single developmental pathway for
	 all complaints staff that rightly acknowledges complaint handling as a pr
	ofessional skill.\n\n\n\n	Further information and to book your place or e
	mail kate@hc-uk.org.uk\n\n\n\n	Follow the conversation on Twitter #NHSCo
	mplaints\n\n\n\n	We are pleased to offer hub members a 10% discount. Emai
	l: info@pslhub.org for the code.\n
DTSTART;VALUE=DATE:20210128
END:VEVENT
END:VCALENDAR