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DTSTART:20260329T020000Z
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SUMMARY:The Duty of Candour and PSIRF: A practical guide to implemen
	tation with emotional intelligence and compassion
DTSTAMP:20260929T130813Z
SEQUENCE:0
UID:2249-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:Any staff with responsibility for implementing the duty of c
	andour and/or PSIRF and those responsible for quality\; safety\; clinical 
	governance\; safety investigations\; complaints\; CQC compliance\; or pati
	ent experience/ involvement would benefit from attending this one-day trai
	ning.The course will provide participants with an in-depth knowledge and u
	nderstanding of how to not only comply with the duty of candour and the Pa
	tient Safety Incident Response Framework (PSIRF)\, but to do so in an emot
	ionally intelligent way\, with empathy and compassion for all involved.Pra
	ctical guidance on complying with the regulations and guidanceThe “grey 
	areas” and what people most often get wrongUsing emotional intelligence 
	to understand the difficult emotions experienced by patients/those closest
	 to them and staff following patient safety incidentsWhat empathy and comp
	assion mean in practiceHandling difficult and emotive conversations wellMa
	king a meaningful apologyHow Duty of Candour and PSIRF work alongside othe
	r policies and procedures including complaints\; litigation\; Martha’s R
	ule and the soon to be introduced “Hillsborough Law”How the new “Har
	med Patient Pathway” can help you get it right 7How to ensure communicat
	ion moves beyond compliance and frameworks but remains emotionally intelli
	gent and personalRegisterhub members receive 20% discount. Email info@ps
	lhub.org for discount code.
DTSTART;VALUE=DATE:20261208
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