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DTSTART:20260329T020000Z
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SUMMARY:Systems approach to learning: Patient and staff involvement 
	in learning from patient safety incidents
DTSTAMP:20260127T121618Z
SEQUENCE:0
UID:2066-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	Training to support the development of expertise involvin
	g patients\, families\, carers and staff when things go wrong\, in line wi
	th NHS guidance\, based upon national and internationally recognised good 
	practice. To include the duty of candour and ‘being open’ principles.\
	n\n\n\n	This course covers the end-to-end systems-based patient safety inc
	ident response based upon the new NHS PSIRF and includes:\n\n\n\n	\n		Duty
	 of candour regulations\n	\n	\n		Being open and apologising when things go
	 wrong\n	\n	\n		Challenges/complexities associated with cases where there 
	is more than one investigation\n	\n	\n		Effective communication\, includin
	g dealing with conflict and difficult conversations\n	\n	\n		Effective inv
	olvement of those affected by a patient safety incident throughout the inc
	ident response process to ensure a thorough and richer investigation\n	\n	
	\n		Sharing findings\n	\n	\n		Signposting and support: including loss\, tr
	auma and stress\n	\n\n\n\n	WHO SHOULD ATTEND\n\n\n\n	\n		Lead investigator
	s conducting patient safety incident investigations\n	\n	\n		Executive and
	 service lead for duty of candour\n	\n	\n		Executive and service lead for 
	patient safety\n	\n	\n		Executive and service lead for the supporting resp
	onse to patient safety incidents\n	\n	\n		Investigators supporting patient
	 safety incident investigations\n	\n\n\n\n	FACILIATOR\n\n	Jo Perruzza is a
	 former mental health nurse and has been a clinician\, a clinical leader a
	nd a senior manager in mental health provider organisations. With a passio
	n for patient safety and an expert in psychological safety she brings expe
	rience of leading internal and external investigations.\n\n\n\n	Register\n
	\n\n\n	hub members receive a 20% discount. Email info@pslhub.org for di
	scount code.\n\n
DTSTART;VALUE=DATE:20260513
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