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DTSTART:20260329T020000Z
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SUMMARY:The Duty of Candour and PSIRF: a practical guide to implemen
	tation with emotional intelligence and compassion
DTSTAMP:20260127T121258Z
SEQUENCE:0
UID:2064-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	Any staff with responsibility for implementing the duty o
	f candour and/or PSIRF and those responsible for quality\; safety\; clinic
	al governance\; safety investigations\; complaints\; CQC compliance\; or p
	atient experience/ involvement would benefit from attending this one-day t
	raining.\n\n\n\n	The course will provide participants with an in-depth kno
	wledge and understanding of how to not only comply with the duty of candou
	r and the Patient Safety Incident Response Framework (PSIRF)\, but to do s
	o in an emotionally intelligent way\, with empathy and compassion for all 
	involved.\n\n\n\n	\n		\n			Practical guidance on complying with the regula
	tions and guidance\n		\n	\n	\n		\n			The “grey areas” and what people 
	most often get wrong\n		\n	\n	\n		\n			Using emotional intelligence to und
	erstand the difficult emotions experienced by patients/those closest to th
	em and staff following patient safety incidents\n		\n	\n	\n		\n			What emp
	athy and compassion mean in practice\n		\n	\n	\n		\n			Handling difficult 
	and emotive conversations well\n		\n	\n	\n		\n			Making a meaningful apolo
	gy\n		\n	\n	\n		\n			How Duty of Candour and PSIRF work alongside other po
	licies and procedures including complaints\; litigation\; Martha’s Rule 
	and the soon to be introduced “Hillsborough Law”\n		\n	\n	\n		\n			How
	 the new “Harmed Patient Pathway” can help you get it right 7\n		\n	\n
		\n		\n			How to ensure communication moves beyond compliance and framewor
	ks but remains emotionally intelligent and personal\n		\n	\n\n\n\n	Registe
	r\n\n\n\n	hub members receive a 20% discount. Email info@pslhub.org for
	 discount code.\n\n
DTSTART;VALUE=DATE:20260505
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