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DTSTART:20250330T020000Z
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SUMMARY:NHS Complaints Summit: Improving Complaints Handling through
	 the NHS Complaint Standards
DTSTAMP:20251201T125046Z
SEQUENCE:0
UID:2029-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient_Safety_Learning":noreply@pslhub.org
DESCRIPTION:\n	This National Virtual Summit focuses on supporting staff 
	to deliver good complaint handling and implementing and monitoring adheren
	ce to the PHSO National NHS Complaint Standards which are now being used a
	nd embedded across the NHS. Through national updates\, practical case stud
	ies and in depth expert sessions the conference aims to improve the effect
	iveness of complaints handling within your service\, and ensure that compl
	aints are welcomed and lead to change and improvements in patient care.\n\
	n\n\n	The conference will identify how you can improve response times to c
	omplaints in line with the government ambition to “reform the complaints
	 process and improve response times to patient safety incidents and compla
	ints” (10 yr plan for health 2025) through expanding on the Complaint St
	andards as outlined in the Dash review. The conference will also reflect i
	nvolving people and their families in complaints and integrating the proce
	ss with the new Patient Safety Incident Response Framework (PSIRF) to ensu
	re patient safety actions and learning. The use of AI and technology in th
	e management of complaints data and responses will also be discussed.\n\n\
	n\n	This conference will enable you to:\n\n\n\n	\n		\n			Network with coll
	eagues who are working to improve complaints handling\n		\n	\n	\n		\n			Up
	date your knowledge on the NHS Complaint Standards and how implementation 
	can improve complaints handling\n		\n	\n	\n		\n			Reflect on the implicati
	ons of the 10 year plan and Dash patient safety review\n		\n	\n	\n		\n			I
	mprove response times to patient safety incidents and complaints\n		\n	\n	
	\n		\n			Understand how to manage complaints alongside the Patient Safety 
	Incident Response Framework (PSIRF)\n		\n	\n	\n		\n			Reflect on the persp
	ective of a complainant who has been through the system to understand what
	 person centred really means in Practice\n		\n	\n	\n		\n			Understand how 
	AI and technology can improve your analysis and response to complaints\n		
	\n	\n	\n		\n			Learn how to bring kindness and compassion into complaints 
	management\, investigation\, responses and learning\n		\n	\n	\n		\n			Unde
	rstand what PHSO and the CQC look for in a good complaint response\n		\n	\
	n	\n		\n			Self assess your service against the NHS Complaint Standards\n	
		\n	\n	\n		\n			Improve the way complaints and investigations involving se
	rious incidents are handled\n		\n	\n	\n		\n			Develop your skills in compl
	ex complaints handling including disputes\, vexatious complainants and com
	plaints across organisations\n		\n	\n	\n		\n			Understand how you can impr
	ove frontline resolution of complaints in real time\n		\n	\n	\n		\n			Deve
	lop your skills in de-escalation and conflict and dispute resolution\n		\n
		\n	\n		\n			Support staff through the complaints process including inques
	ts\n		\n	\n	\n		\n			Identify key strategies for ensuring change occurs as
	 a result of complaints\n		\n	\n	\n		\n			Ensure you are up to date with t
	he latest legal issues including ensuring adherence to the duty of candour
	\n		\n	\n	\n		\n			Self assess\, reflect and expand your skills in complai
	nts handling\n		\n	\n	\n		\n			Supports CPD professional development and a
	cts as revalidation evidence. This course provides 5 Hrs training for CPD 
	subject to peer group approval for revalidation purposes\n		\n	\n\n\n\n	We
	 are pleased to offer a 20% discount with code hcuk20PSL\n\n\n\n	Find our 
	more and register here\n\n
DTSTART;VALUE=DATE:20250226
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