BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//InvisionCommunity Events 4.7.23//EN
METHOD:PUBLISH
CALSCALE:GREGORIAN
REFRESH-INTERVAL:PT15M
X-PUBLISHED-TTL:PT15M
X-WR-CALNAME:Community Calendar
NAME:Community Calendar
BEGIN:VTIMEZONE
TZID:Europe/London
TZURL:http://tzurl.org/zoneinfo/Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T020000Z
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=-1SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T020000Z
RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=-1SU
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
SUMMARY:Engaging patients & families in complaints under Patient Saf
	ety Incident Response Framework (PSIRF) and the Complaints Standards Frame
	work
DTSTAMP:20250520T130704Z
SEQUENCE:0
UID:1872-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This virtual masterclass will build confidence in compass
	ionately engaging and involving families and loved ones to work within the
	 requirements of PSIRF and the Complaints Standards Framework. But more t
	han this\, the masterclass will support staff to go beyond compliance to u
	nderstand the issues and emotional component on a deeper level\; to have r
	eal authentic engagement and involvement with patients and families.\n\n\n
	\n	New frameworks such as PSIRF are now in place\, but how do we not only 
	comply with these\, but go beyond compliance to have real authentic compas
	sionate engagement and involvement with patients\, families and indeed sta
	ff to make a real positive difference? Connecting new knowledge with emoti
	ons can really support long term learning\, which is an important part of 
	this masterclass.\n\n\n\n	Knowing things may have gone wrong can feel a he
	avy burden and a complex emotional situation to be managing. Often\, we av
	oid visiting difficult emotions in others\, as well as ourselves\, because
	 we don’t feel confident or skilled\, or we feel fearful of not doing it
	 perfectly.\n\n\n\n	Key learning objectives:\n\n\n\n	\n		\n			Feel\, analy
	se\, and explore the presence and absence of compassionate engagement with
	in life\, trauma\, and a healthcare incident and how empathy is the gatewa
	y to compassion.\n		\n	\n	\n		\n			Seeing perspectives and understanding e
	motional motivations and the emotional component recognising vulnerability
	 in others and self.\n		\n	\n	\n		\n			Seeing the bigger picture and havin
	g an enquiring mind to understand the story and how the ‘Funnel of Lif
	e’ can impact on our ability to engage.\n		\n	\n	\n		\n			Build confiden
	ce in the positive impact of compassionate engagement and really being aut
	hentically interested in the emotional component to be able to create an o
	ptimum outcome in often a less than optimum situation.\n		\n	\n	\n		\n			E
	xplore and have a good grasp of how internal unconscious belief systems\, 
	can link through to the outcomes we achieve. We know what works with compa
	ssionate engagement\, but why do we so often struggle?\n		\n	\n	\n		\n			E
	xplore and analyse biases\, judgments\, and how a lack of compassionate en
	gagement not only has the potential to cause psychological harm\, but can 
	prevent optimum outcomes for the organisation.\n		\n	\n	\n		\n			Realise t
	he significance of authenticity rather than feeling fearful of not doing t
	hings perfectly. Examine where can we get emotional information from to su
	pport us\, even if we are not aware we are doing it!\n		\n	\n	\n		\n			Ide
	ntify the importance of an enquiring mind and a hypothesis as we try and u
	nderstand the story that we are aiming to compassionately engage with.\n		
	\n	\n	\n		\n			Develop understanding of Safeguarded Personal Resolution (S
	PR ®) to formulate compassionate engagement under PSIRF and the Complaint
	s Standards Framework. \n		\n	\n	\n		\n			Develop awareness on personal w
	ellbeing and resilience.\n		\n	\n\n\n\n	Register\n\n\n\n	hub members rece
	ive a 20% discount. Email info@pslhub.org for discount code.\n\n
DTSTART;VALUE=DATE:20250708
END:VEVENT
END:VCALENDAR