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DTSTART:20250330T020000Z
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SUMMARY:A practical guide to investigating complaints under PSIRF
DTSTAMP:20250220T110417Z
SEQUENCE:0
UID:1790-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This interactive and practical course will provide a stru
	ctured approach to complaints handling using systems analysis. The PSIRF a
	ligned day will also cover letter writing\, communicating with patients an
	d families and conducting interviews.\n\n\n\n	‘Broken Trust\, Making Pat
	ient Safety More Than Just a Promise’ was published by the Parliamentary
	 and Health Ombudsman Service (PHSO) in June 2023 it highlighted the adver
	se impact that poor quality complaint responses can have on patients and t
	heir families.\n\n\n\n	The new PSIRF emphasises the requirement for organi
	sations to not only provide comprehensive responses to complaints but to b
	etter support complainants and to learn from the concerns that are raised.
	 This one-day course will take delegates through a complaints handling pro
	cess that will ensure more meaningful engagement with patients and their f
	amilies with a focus on learning.\n\n\n\n	This course is aimed at those wh
	o manage complaints and those who investigate complaints for healthcare pr
	oviders.\n\n\n\n	Key learning objectives:\n\n\n\n	\n		Overview of a system
	s-based approach as it relates to complaints handling\n	\n	\n		Interface b
	etween the Duties of Candour and complaints procedure\n	\n	\n		Evidence co
	llection and organisation\n	\n	\n		Apologies\n	\n	\n		Meeting with patient
	s and families\n	\n	\n		Interview techniques\n	\n	\n		Systems-based analys
	is\n	\n	\n		Letter writing\n	\n\n\n\n	Register\n\n\n\n	hub members receive
	 a 20% discount. Email info@pslhub.org for discount code.\n\n
DTSTART;VALUE=DATE:20250311
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