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X-WR-CALNAME:Community Calendar
NAME:Community Calendar
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DTSTART:20250330T020000Z
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DTSTART:20251026T020000Z
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SUMMARY:NHS Complaints Summit: Improving complaints handling & insig
	ht through the NHS Complaint Standards
DTSTAMP:20250220T110009Z
SEQUENCE:0
UID:1788-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This National Virtual Summit focuses on supporting staff 
	to deliver good complaint handling and implementing and monitoring adheren
	ce to the PHSO National NHS Complaint Standards which are now being used a
	nd embedded across the NHS. Through national updates\, practical case stud
	ies and in depth expert sessions the conference aims to improve the effect
	iveness of complaints handling within your service\, and ensure that compl
	aints are welcomed and lead to change and improvements in patient care. Th
	e conference will also reflect involving people and their families in comp
	laints and integrating the process with the  Patient Safety Incident Resp
	onse Framework (PSIRF) to ensure patient safety actions and learning.\n\n\
	n\n	For more information and to register\, visit https://www.healthcarecon
	ferencesuk.co.uk/virtual-online-courses/nhs-complaints-summit or email p
	etra@hc-uk.org.uk\n\n\n\n	Follow on Twitter @HCUK_Clare #NHSComplaints\n
	\n\n\n	hub members receive a 20% discount. Email info@pslhub.org for disco
	unt code.\n\n
DTSTART;VALUE=DATE:20250424
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