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DTSTART:20250330T020000Z
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DTSTART:20251026T020000Z
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SUMMARY:“Family Liaison Services – Working with families\, for f
	amilies“
DTSTAMP:20250206T155126Z
SEQUENCE:0
UID:1776-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This new Making Families Count webinar is designed specif
	ically for NHS staff who are committed to engaging positively with patient
	s and families after a serious patient safety incident.\n\n\n\n	The progra
	mme seeks to create a unique learning experience for those in Family Liais
	on or Patient Engagement roles across the NHS. It focuses on learning from
	 the lived experience of patients and families after serious patient safet
	y incidents\, contrasts the family liaison roles within the NHS and other 
	sectors\, and shares the learning from experts who have developed and run 
	Family Liaison services in other parts of the NHS. The model of delivery e
	nables delegates to interact with each other and with presenters\, learnin
	g from each other and developing or expanding their peer support networks\
	, which will be beneficial beyond the event itself.\n\n\n\n	This webinar i
	s for:\n\n\n\n	\n		Family Liaison Service Teams\n	\n	\n		Patient Engagemen
	t Teams\n	\n	\n		Directors of Nursing and Patient Services\n	\n	\n		Staff 
	involved in Serious Incident Investigations\n	\n	\n		Staff involved in PSI
	RF implementation\n	\n\n\n\n	Speakers: Louise Pye\, Karen Lascelles\, R
	osi Reed\, Stephen Habgood\, Len Hodkin\, Kirk Wilson\, Sue Massingham
	 and Julie Kerry\n\n\n\n	Learning outcomes:\n\n\n\n	\n		Contrasting the 
	model of family liaison within the NHS and other sectors to create an unde
	rstanding of alternate approaches\, training\, and service delivery.\n	\n	
	\n		Develop a deeper understanding of the impact and long-term consequence
	s for families of poor engagement during protracted incident investigation
	s. Hearing the family’s perspective after an incident involving serious 
	harm or death.\n	\n	\n		Consider the crucial link between the NHS Trust an
	d the family as they negotiate the difficult and complex NHS investigation
	 process and related processes\, e.g. inquests.\n	\n	\n		Developing strong
	 communication skills\, being able to listen and empathise to build trust 
	with families.\n	\n	\n		Develop an approach to create an ethical relations
	hip with the family by building trust\, sharing information between famili
	es and the investigation lead\, providing information about additional ser
	vices available to families\, and signposting to relevant support agencies
	. Consider the continuation of support\, if needed\, when the investigatio
	n closes.\n	\n	\n		Consider your own peer support network and opportunitie
	s for expanding this further and use this webinar to reflect upon addition
	al training and development needs and how these can be met.\n	\n\n\n\n	Reg
	ister\n\n
DTSTART:20250424T111500Z
DTEND:20250424T141500Z
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