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X-WR-CALNAME:Community Calendar
NAME:Community Calendar
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DTSTART:20240331T020000Z
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DTSTART:20241027T020000Z
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SUMMARY:Complaints resolution & mediation
DTSTAMP:20240705T121230Z
SEQUENCE:0
UID:1583-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This course is suitable for anybody who deals with compla
	ints as part of their job role\, or anybody who may have to handle a compl
	aint. This includes dedicated complaints teams &amp\; customer support tea
	ms and managers. \n\n\n\n	A highly interactive and effective workshop to 
	improve confidence and consistency in handling complaints\, we will demons
	trate a simple model to facilitate effective responses\, and delegates wil
	l have the opportunity to practise the use of our unique AERO approach.\n\
	n\n\n	https://www.healthcareconferencesuk.co.uk/virtual-online-courses/com
	plaints-resolution-and-mediation or email frida@hc-uk.org.uk\n\n\n\n	hub
	 members get a 20% discount. Email info@pslhub.org for discount code.\n\n
DTSTART;VALUE=DATE:20240917
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