BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//InvisionCommunity Events 4.7.23//EN
METHOD:PUBLISH
CALSCALE:GREGORIAN
REFRESH-INTERVAL:PT15M
X-PUBLISHED-TTL:PT15M
X-WR-CALNAME:Community Calendar
NAME:Community Calendar
BEGIN:VTIMEZONE
TZID:Europe/London
TZURL:http://tzurl.org/zoneinfo/Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T020000Z
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=-1SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T020000Z
RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=-1SU
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
SUMMARY:WHO: Building trust through communication skills in healthca
	re
DTSTAMP:20240424T131155Z
SEQUENCE:0
UID:1528-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	WHO/Europe\, the Austrian National Public Health Institu
	te—a WHO-Collaborating Center for Health Promotion in Hospitals and Heal
	thcare— EACH: International Association for Communication in Healthcar
	e\, and the University of Iowa have joined forces to deliver a unique ser
	ies of webinars that will examine the critical role of effective communic
	ation in building trust within healthcare settings and the challenges heal
	thcare professionals face in effectively communicating with each other and
	 patients.\n\n\n\n	This series also aims to inform future WHO guidance and
	 recommendations on establishing national communication skills training pr
	ograms in hospitals\, drawing on insights and lessons from such programs i
	n various countries.\n\n\n\n	The first webinar provides a comprehensive ov
	erview of WHO/Europe's focus on trust and the foundational role of effecti
	ve communication in hospitals.\n\n\n\n	Experts will delve into the importa
	nce of patient-centred communication and how this approach improves patie
	nt outcomes\, strengthens the patient-healthcare provider relationship\, a
	nd builds trust. Experts will also discuss the role of transparent and emp
	athetic communication in fostering trust when navigating adverse situation
	s. Participants will hear about the advantages of establishing large-scale
	 structured communication training programs and a case study illustrating 
	the successful implementation of a mandatory Provider Communication Progra
	m across a hospital system\, demonstrating practical applications of effec
	tive communication strategies.\n\n\n\n	Speakers:\n\n\n\n	\n		Natasha Azzop
	ardi Muscat\, Director the Division of Country Health Policies and Systems
	 at the WHO Regional Office for Europe\n	\n	\n		Marlene Sator\, a Senior H
	ealth Expert at the Austrian Public Health Institute and WHO Collaborating
	 Centre for Health Promotion in Hospitals and Healthcare\n	\n	\n		Joao Bre
	da\, Head of the WHO Office for Quality of Care and Patient Safety in Athe
	ns\n	\n	\n		Marcy Rosenbaum\, Professor of Family Medicine at the Universi
	ty of Iowa\, past-president of EACH\, and former Co-chair of EACH\n	\n	\n	
		Theresa Brennan\, Chief Medical Officer at the University of Iowa Hospita
	ls and Clinics and Professor of Internal Medicine\n	\n\n\n\n	Register\n\n
DTSTART:20240508T130000Z
END:VEVENT
END:VCALENDAR