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SUMMARY:Engaging patients & families in complaints under Patient Saf
	ety Incident Response Framework (PSIRF) and the Complaints Standards Frame
	work
DTSTAMP:20240112T160922Z
SEQUENCE:0
UID:1405-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This virtual masterclass will build confidence in compass
	ionately engaging and involving families and loved ones to work within the
	 requirements of PSIRF and the Complaints Standards Framework. But more t
	han this\, the masterclass will support staff to go beyond compliance to u
	nderstand the issues and emotional component on a deeper level\; to have r
	eal authentic engagement and involvement with patients and families.\n\n\n
	\n	New frameworks such as PSIRF are now in place\, but how do we not only 
	comply with these\, but go beyond compliance to have real authentic compas
	sionate engagement and involvement with patients\, families and indeed sta
	ff to make a real positive difference? Connecting new knowledge with emoti
	ons can really support long term learning\, which is an important part of 
	this masterclass.\n\n\n\n	This one-day masterclass will look at the new PS
	IRF and the Complaints Standards Framework and through real life content\,
	 bringing the human focus for the patients\, loved ones\, and indeed staff
	 to the forefront. It will support staff to explore what compassionate eng
	agement looks like\, feels like\, and how to communicate it authentically 
	and meaningfully.\n\n\n\n	In a supportive and relaxed environment\, delega
	tes will have the opportunity to gain in depth knowledge of the emotional 
	component\, relate to\, analyse and realise the significance of and believ
	e in their own abilities in creating practices that not only support the P
	SIRF but go beyond compliance to be working in a way that supports gaining
	 an optimum outcome for patients\, families and staff\, in often a less th
	an optimum situation.\n\n\n\n	Key learning objectives:\n\n\n\n	\n		\n			Fe
	el\, analyse\, and explore the presence and absence of compassionate engag
	ement within life\, trauma\, and a healthcare incident and how empathy is 
	the gateway to compassion.\n		\n	\n	\n		\n			Seeing perspectives and under
	standing emotional motivations and the emotional component recognising vul
	nerability in others and self.\n		\n	\n	\n		\n			Seeing the bigger picture
	 and having an enquiring mind to understand the story and how the ‘Funne
	l of Life’ can impact on our ability to engage.\n		\n	\n	\n		\n			Build 
	confidence in the positive impact of compassionate engagement and really b
	eing authentically interested in the emotional component to be able to cre
	ate an optimum outcome in often a less than optimum situation.\n		\n	\n	\n
			\n			Explore and have a good grasp of how internal unconscious belief sy
	stems\, can link through to the outcomes we achieve. We know what works wi
	th compassionate engagement\, but why do we so often struggle?\n		\n	\n	\n
			\n			Explore and analyse biases\, judgments\, and how a lack of compassi
	onate engagement not only has the potential to cause psychological harm\, 
	but can prevent optimum outcomes for the organisation.\n		\n	\n	\n		\n			R
	ealise the significance of authenticity rather than feeling fearful of not
	 doing things perfectly. Examine where can we get emotional information fr
	om to support us\, even if we are not aware we are doing it!\n		\n	\n	\n		
	\n			Identify the importance of an enquiring mind and a hypothesis as we t
	ry and understand the story that we are aiming to compassionately engage w
	ith.\n		\n	\n	\n		\n			Develop understanding of Safeguarded Personal Resol
	ution (SPR ®) to formulate compassionate engagement under PSIRF and the C
	omplaints Standards Framework. \n		\n	\n	\n		\n			Develop awareness on pe
	rsonal wellbeing and resilience.\n		\n	\n\n\n\n	Register\n\n\n\n	hub memb
	ers receive a 20% discount. Email info@pslhub.org for the discount code.
	\n\n
DTSTART;VALUE=DATE:20240222
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