Event details
RegisterThis course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers. The programme includes a section on handling complaints regarding Covid-19 - understanding the standards of care by which the NHS should be judged in a pandemic.
A highly interactive and effective workshop to improve confidence and consistency in handling complaints.
A simple model to facilitate effective responses will be shared and delegates will have the opportunity to practise the use of our unique AERO approach.
Key objectives:
- Improved confidence in using mediation techniques to resolve challenging customer complaints.
- Use of a methodology to improve consistency in successfully addressing challenging customer concerns.
- Personal Action plan to take back to my role and my team.
Complaints Resolution & Mediation (healthcareconferencesuk.co.uk)
hub members receive a 20% discount. Email info@pslhub.org for a discount code.