This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers. The programme includes a section on handling complaints regarding Covid-19 - understanding the standards of care by which the NHS should be judged in a pandemic.
A highly interactive and effective workshop to improve confidence and consistency in handling complaints.
A simple model to facilitate effective responses will be shared and delegates will have the opportunity to practise the use of our unique AERO approach.