Jump to content

Complaints resolution & mediation

Event details

This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers.  The programme includes a section on handling complaints regarding Covid-19 - understanding the standards of care by which the NHS should be judged in a pandemic. 

A highly interactive and effective workshop to improve confidence and consistency in handling complaints.

A simple model to facilitate effective responses will be shared and delegates will have the opportunity to practise the use of our unique AERO approach.

For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/complaints-resolution-and-mediation or email kerry@hc-uk.org.uk.

hub members receive a 20% discount. Email info@pslhub.org for discount code.



Recommended Comments

There are no comments to display.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×