Measuring, Understanding and Acting on Patient Experience Insight: From Insight to Improvement
This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. Through national updates and case study presentations, the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement.
Sessions will include learning from patients, improving patient experience during and beyond Covid-19, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, using the NHS Improvement National Patient Experience Improvement Framework, demonstrating insight and responsiveness in real time, monitoring and improving staff experience, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.
Chair and speakers include:
Cristina Serrao, Lived Experience Ambassador NHS England and Improvement
Clare Enston, Head of Insight & Feedback NHS England and Improvement
David McNally, Head of Experience of Care NHS England and Improvement.