Attend

HoPE Storytelling Festival 1 - NHSE Storytelling Update

NHS England in their collaborative work with the Heads of Patient Experience (HOPE) network have focussed on how narrative and stories can be used to make improvements to experiences of delivering and receiving care. Part of this work has been to use digital stories and to explore the use of broader storytelling activities. Digital stories are a method of sharing personal experiences; en

NHS Complaints Summit

This National Virtual Summit focuses on the National NHS Complaint Standards published by the Parliamentary and Health Service Ombudsman. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient

• Online event, United Kingdom

HoPE Storytelling Festival - Dreams Session

Everyone makes stories during sleep that can metaphorically depict our waking life experiences and concerns. Have you wondered what waking life memories have led to a dream?  Discuss a recent or important or intriguing dream you have had. While you discuss it, Julia Lockheart captures your dream narrative in a work of art drawn and painted onto pages taken from the first English translation of Fre

• Virtual event, United Kingdom

Provider collaboration: building on what works and looking to the future

From July 2022, all NHS trusts providing acute and mental health services will need to join a provider collaborative, with these collaboratives forming a universal part of the provider landscape. Working within a challenging NHS environment – struggling with record high waiting lists and a limited workforce – provider collaboratives offer an opportunity to make efficiencies whilst improving servic

• Virtual event, United Kingdom

Reflections on impact & evaluation of public involvement: Who, Why, & What?

Health and care, and academic environments can have specific expectations that influence the evaluation of public involvement. These expectations may shape why the evaluation takes place and the approaches deemed ‘valid’. The hosts of this ‘Necessary Conversation’ argue that these environments and the approaches that they tend to favour, can lead to public contributors being absent from the c

NHS Patient Safety: PSIRF - Prevention – Culture. How to stop preventable deaths.

Join Stuart Paviour business psychologist and innovator in patient safety since 2000, in conversation with Maria Paviour. Stuart has worked with NHS Vanguards and in Private Healthcare in improving wellbeing, patient safety and reducing costs and was involved in application of the first ‘care pathways’ - see case studies for more information. Maria is a Registered Occupational Psychologi

• Online event, United Kingdom

Complaints resolution & mediation

This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams and customer support teams and managers. The programme includes a section on handling complaints regarding COVID-19 - understanding the standards of care by which the NHS should be judged in a pandemic.  A highly inter

• Online event, United Kingdom

Patient Safety Incident Response Framework (PSIRF) transition webinar 3: From governance to planning

The Patient Safety Incident Response Framework (PSIRF) sets out a new approach to learning and improving following patient safety incidents across the NHS in England. Transition webinars focus on the different phases of the PSIRF preparation guide and feature presentations from NHS organisations currently transitioning to PSIRF. Presenters: Tracey Herlihey, Head of Patient Safety

• Webinar, United Kingdom

National Voices workshop : Meeting diverse communication needs in primary care

Primary care services are the front door to the NHS – they are the first port of call when we feel unwell and the main coordinator of care when we are living with ill health. The primary care team have an important role in making people feel welcomed, listened to and taken seriously. At National Voices we often hear stories from groups of people who struggle to have their communication needs

Strike quickly to prevent SSIs

When surgical site infection (SSI) rates began to climb at University of Wisconsin Health, a multidisciplinary group of surgical professionals assembled to drill down to the root causes of the infections. The Strike Team now has full authority to recommend changes to daily practices and retains final say in what must be done to improve patient care. Learn from the team’s evidence-based success by

• United States

Transforming the ‘waiting list’ into a ‘preparation list’

This is a free live webinar event on ''Transforming the ‘waiting list’ into a ‘preparation list’ for Cheshire and Merseyside ICS'' with speaker Dr Mark Ratnarajah. The session will focus on how smart triage and digital health coaching is improving patient outcomes and reducing elective surgery waiting times across the Cheshire and Merseyside ICS. This event is open to everyone to attend

• Online event, United Kingdom

​Improving health literacy & protecting the value of access to care for better public and patient involvement in mitigating COVID: EU training session

Implemented as part of two projects, "Improving health literacy for better public and patient involvement in mitigating COVID-19 pandemic using interactive and intuitive educational tools"  &  "Protecting the value of access to care during - and after - the COVID-19 pandemic across Europe: focus on antivirals", the training sessions will be addressed to representatives of Civic and Patients' A

• Rome, Italy

IHI's Patient Safety Awareness Week - Back to our purpose: The reboot of safety

Despite decades of attention to safety, the 2023 New England Journal of Medicine article titled "The Safety of Inpatient Health Care" ushers in a stark reminder that patients continue to experience unacceptably frequent, and often serious, harms while receiving care. This 2023 IHI Patient Safety Awareness Week free webinar features lead author and globally renown safety expert, Dr. David Bates, wh

• Online event, United States

IHI: Partnering with patients to improve diagnostic safety

Every year, diagnostic errors (missed, delayed, or incorrect diagnoses) affect at least one in twenty adults in the United States and cause substantial harm to patients of all ages. The diagnostic process is complex and so far, only limited effective interventions for diagnostic error reduction have been identified and implemented. A particularly promising way to improve diagnostic safety is

Root Cause Analysis: 1 day masterclass

This intensive masterclass will provide in-house Root Cause Analysis training in line with The NHS Patient Safety Strategy (July 2019). The course will offer a practical guide to Root Cause Analysis with a focus on systems-based patient safety investigation as proposed by the forthcoming National Patient Safety Incident Response Framework which emphasises the requirement for investigations to

• Online event, United Kingdom

Hospital at night summit: Improving out of hours care in hospitals

This Hospital at Night Summit focuses on out of hours care in hospitals delivering high quality safe care at night, and supporting the wellbeing of those working at night. Through national updates, networking opportunities and case studies this conference provides a practical guide to delivering a high quality hospital at night and transforming out of hours services and roles to improve patie

• Online event, United Kingdom

GOSH Patient Safety & Human Factors Conference

Event overview: Attend the first Paediatric Patient Safety & Human Factors Conference hosted by Great Ormond Street Hospital for Children. Taking a patient-centred approach, this event will bring together experts to consider the challenges of patient safety in paediatrics. It will explore human behaviours that influence safety in healthcare as well as ways to improve safety for children a

• Wellcome Collection, 183 Euston Road , London , NW1 2BE, United Kingdom

Workplace health and safety standards webinar

Join this 90-minute webinar to hear latest updates on workplace health and safety standards from the NHS Staff Council's Health, Safety and Wellbeing Group, and how these can be implemented to best support your workforce. The standards pull together legal requirements and guidance to help NHS organisations comply with goal-setting legislation. They provide practical pointers and signposting f

• Webinar, United Kingdom

Online access to GP health records – what’s in it for patients? (The Patients' Association)

More than 1,400 English GP practices, around one in five, offer patients access to their prospective medical records: that means patients can see new entries to their medical records such as tests results, appointment notes and hospital letters online and through the NHS App and certain other apps. This webinar aimed at patients explains more about NHS England's programme to enable patients to acc

HSIB webinar: The impact of staff fatigue on patient safety: how do we manage the risk

The Healthcare Safety Investigation Branch (HSIB) is facilitating a free half-day event to ask the question on how can healthcare understand and start to manage the risk of staff fatigue. This event is intended to bring together clinical, NHS patient safety representatives and professionals from other safety critical industries. The collaboration of these professionals is intended to share in

• Online event, United Kingdom

The Association for Perioperative Practice (AfPP): Safe staffing for patients in the perioperative environment

The provision of safe and quality care is the most fundamental principle to consider for patients in perioperative practice. Alongside this commitment, is the safety and welfare of all staff and visitors within the setting. Risk assessment, staffing ratios, competency and skill are crucial to ensuring that the intended outcome for patients is achieved as far as is reasonably practicable. The

• Online event, United Kingdom

Whistleblowing Awareness Week 20th - 24th March 2023

Whistleblowing is barely out of the news. We cannot turn on the TV without a headline or plot that relies on whistleblowers and how badly they are treated. Think about our police, NHS, armed forces, media, banks, corporations - the list goes on... Whistleblowing is good for society and good for business. Whistleblowers are the most effective first line of defence against crime, corruption and

• United Kingdom

Tackling long COVID in Ireland - priorities for services, strategy development, and research

This conference, organised by the Policy Forum for Ireland, will assess priorities and next steps for addressing the impact of long COVID in Ireland. Areas for discussion include developing and implementing research into long COVID, the state of specialised services in Ireland, and the implementation and development of the Model of Care, which recommended the development of eight post-acut

Black Maternal Health Conference UK 2023

The Motherhood Group presents Black Maternal Health Conference UK, spotlighting bridging the gap between Community, Service providers and Industries. This interactive event will support in rebuilding the trust between the community and service providers, exploring the role of systemic racism, human rights and structural change, and how to effectively engage with Black mothers. Discussing barr

• Cavendish Square , London

Health Research Authority - Welcome to Make it Public Week 2023

The Health Research Authority (HRE) is holding its first ever research transparency week. This lunchtime webinar will be hosted by the HRE's Chief Executive, Matt Westmore. Matt will be talking about the importance of transparency in research with special guest speaker Professor Lucy Chappell, Chief Scientific Adviser to the Department of Health and Social Care and Chief Executive Officer of

Patient Safety Incident Response Framework (PSIRF) planning workshop

The Patient Safety Incident Response Framework (PSIRF) sets out a new approach to learning and improving following patient safety incidents across the NHS in England.   This workshop will focus on the principles of incident response planning for all providers, including mental health, acute, community, ambulance, and maternity. Further information

• Virtual event, United Kingdom

Whistleblowing in healthcare panel discussion

Part of Whistleblowers Awareness Week (WBUK). Aims and Objectives: 1. To engage MPs, organisations and policy makers in understanding the consequences of the victimisation of healthcare whistleblowers for patients and the public. 2. To help remove the stigma around the subject of whistleblowing. 3. To inform attendees of the benefits of change and how this links to the Protecti

• (Room W1) Palace of Westminster, London, SW1A 0AA, United Kingdom

Make it Public workshop - Feeding back to participants

The Health Research Authority is running its first ever research transparency week. They believe that keeping participants updated and informed as a study develops, as well as with the results at the end, should be the norm. When researchers work with patients and the public to plan individual studies, we hear that recruitment is easier, participants are better supported, and findings are mor

Measuring, understanding and acting on patient experience insight: From insight to improvement

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that ins

• Online event, United Kingdom

Tenth annual leadership and workforce summit: Bringing our humanity to work – implications, challenges and practice

The Covid-19 pandemic has had a profound impact on our lives, including in how we work. While incredible efforts of health and care staff and voluntary and community workers were rightly valued and celebrated at the start of the pandemic, the scale of the workforce crisis in health and care continues to present a significant challenge for staff and leaders.  Collaborative and inclusive leadership

• The King's Fund, London, W1G 0AN, United Kingdom

Make it Public workshop - Publishing summary results of trials

The Health Research Authority is holding its first research transparency week. This workshop will look at the importance of publishing summary results of trials We believe that publishing summary results and data – not just of trials, but of all research – in an open, accessible and public way is a key factor in ensuring research is transparent. Publishing results in a peer-reviewed journal i

Endometriosis webinar for patients

Join the British Society for Gynaecological Endoscopy for an endometriosis Q&A session with experts from across the UK. Hosted by Carla Cressy, questions can be put to the panel via the @theBSGE instagram page and the Endometriosis Foundation website. It will cover a wide range of topics from diagnosis to fertility to thoracic and adolescent endometriosis. Register

• Online event, United Kingdom

Integrated Care Systems 2023: The Future of Population Health System

This conference will allow NHS organisations, local councils and others to come together and discuss collective responsibility for managing resources, delivering NHS standards, and improving the health of the population they serve. Attendees from the NHS and Local Authorities will learn that by working alongside each other, and drawing on the expertise of others such as local charities and co

• Royal Society of Medicine, London, W1G 0AE

Psychological safety - Dr Matt Hill

Email rduh.qit@nhs,net to book a place.

• Online event, United Kingdom

ISMP Canada: Incident analysis and proactive risk assessment

This virtual workshop from the Institute for Safe Medication Practices Canada will provide healthcare professionals with background theory and hands-on practice in incident analysis using Root Cause Analysis (RCA) and in proactive risk assessment using Failure Mode and Effects Analysis (FMEA). Register

• Online event, Canada

Serious incident investigation: Implementing the new Patient Safety Incident Response Framework (PSIRF)

The Patient Safety Incident Response Framework (PSIRF) was published on 16th August 2022 and replaces the Serious incident Framework. This national conference looks at the practicalities of Serious Incident Investigation on and Learning and how this has changed with the publication of PSIRF.  The conference will also update delegates on best practice in serious incident investigation under PS

• Online event, United Kingdom

HoPE Storytelling Festival - A peer-led digital patient storytelling model

A peer-led digital patient storytelling model.  'Stories place patients at the heart of our work to discover what truly matters most'.  In 2020, the patient and public engagement team at Royal Brompton and Harefield Hospitals recruited patients, staff and volunteers to take part in digital patient storytelling training.  At this session, you will meet this pioneering peer team who,

• Virtual event, United Kingdom

HoPE Storytelling Festival - Bounce Back Boy

Josh Cawley was 22 when he finally died from catastrophic injuries inflicted on him by his birth parents. These resulted in his inability to speak or to move from his wheelchair, but it didn’t dampen his positive and cheeky spirit. This is his story. Josh was adopted by Lynn Cawley, a campaigning Methodist Minister whose devotion to Josh ensured that he lived his short life as positively and ‘norm

• Virtual event, United Kingdom

Make it Public workshop - Raising awareness of research opportunities

The Health Research Authority is holding its first research transparency week. The effectiveness and relevance of research is improved when opportunities to be involved in research are made more visible, open and accessible to the public. This is because it gives a study the best chance to involve the full range of people who will benefit from the outcomes of research. By having research

Make it Public Week - panel discussion: the future of research transparency

The Health Research Authority (HRA) rounds off Make it Public Week with a panel discussion, chaired by Professor Sir Terence Stephenson, HRA Chair. Sir Terence will be joined by a panel representing different parts of the research sector, who will revisit and reflect on the key topics of discussion during the week. We will also be looking forward and at what we – as individuals, organisa

The Global Patient Experience Event

ELEVATE PX is a gathering bringing together the voices of the global community committed to transforming the human experience in healthcare. ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organisations around the world. Hear inspiring patient, family and leadership perspective

• Dallas, Texas OR Online, United States

Patient safety: Behavioural insights and nudge theory in improving patient safety and safety culture

This one day masterclass will focus on how to use Behavioural Insights and Nudge Theory to look at patient safety and safety culture. Nudge-type interventions have the potential for changing behaviours. It will look at examples of Nudge Theory use in healthcare and external organisations and how we can use these to improve patient safety and also to reduce inefficiency and waste. It will look

• Online event, United Kingdom

HoPE Storytelling Festival - Made by Mortals

To share the learning and resources from the award-winning (The Royal Society of Public Health - Arts in Health 2022) community partnership programme between Tameside and Glossop Integrated Care NHS FT, Made By Mortals CIC (arts organisation) and over 50 patients with a broad range of lived experience- including mental ill health, learning disability, autism, English not as their first language, a

• Virtual event, United Kingdom

Systems approach to Patient Safety including Human Factors

This one day masterclass is part of a series of masterclasses focusing on how to use Human Factors in your workplace. Leadership in the NHS is the responsibility of all staff. Understanding human factors will allow healthcare to enhance performance, culture and organisation. These masterclasses have been designed to align with the new Patient Safety Syllabus and subsequent Patient Safety

• Online event, United Kingdom

Next steps for pharmacy in healthcare delivery in England

This Westminster Health Forum conference will focus on next steps for pharmacy services in healthcare delivery, and opportunities to develop the role of community pharmacy as part of the health service in England. It comes amidst proposals to increase prescribing powers for pharmacists and reform training to enable pharmacists to work as independent prescribers immediately following graduatio

• Online event, United Kingdom

HoPE Storytelling Festival - The Solent story

Here at Solent, we have fundamentally changed the way we work with local people and communities. We want to ensure that the way we develop, design and improve our services is based on what really matters most to people who use them, not that we believe as health professionals is important. We now actively recognise and celebrate the strengths of our community, as people with exceptional knowledge,

• Online event, United Kingdom

HoPE Storytelling Festival - Cancer alliances and Macmillian cancer digital stories

Hear about the work undertaken on digital storytelling via the NHS England cancer alliances and how they have been used to improve services. There will also be a session by Macmillian Cancer Care on digital storytelling project which shares peoples experiences of cancer diagnosis and treatment.  Register

• Online event, United Kingdom

International symposium on restorative health systems

Te Ngāpara Centre for Restorative Practice invites you to attend the virtual symposium Restorative Health Systems: Healing, learning, and improving after harm. This free event is being held in association with the Health Quality & Safety Commission in Aotearoa New Zealand. The symposium will provide a virtual space for knowledge sharing and exchange among the growing international co

Becoming a VTE prevention champion – how to engage your tools and energise your team

About 900,000 Americans develop venous thromboembolisms each year, about half of which are healthcare-associated. Up to 70% of these blood clots are preventable, yet fewer than 50% of hospital patients receive appropriate preventive treatment, according to the CDC. During this webinar, two experts will share tools and strategies nursing leaders can use to empower their teams to become VTE pre

• Webinar, United States

Systems approach to patient safety including Human Factors

This one day masterclass is part of a series of masterclasses focusing on how to use Human Factors in your workplace. Leadership in the NHS is the responsibility of all staff. Understanding human factors will allow healthcare to enhance performance, culture and organisation. These masterclasses have been re-designed in line with the new Patient Safety Syllabus. We will look at why things

• Online event, United Kingdom