Jump to content

Attend

October 2022

Patient Safety 2022

until

Middle East’s leading patient safety event focused on improving patient care.
With the aim to change the face of patient care, Patient Safety 2022 is back with a robust list of products and exhibitors that will bring exceptional innovations to the table.
Register

Learning from patient safety incidents

This one day masterclass is part of a series of masterclasses focusing on how to use Human Factors in your workplace and is aligned with the new Patient Safety Syllabus 2021.
Key learning objectives:
Understand the new patient safety landscape Understand the need for proportionality of investigation Learn how to use a range of techniques for conducting PSIIs Understand how to write an impactful improvement plan Consider how your current approach to patient safety investigations compares to the agreed national standards Understand typical pitfalls and traps associated with this wider workstream and tips for avoiding them. The course is facilitated by Tracy Ruthven and Stephen Ashmore who have significant experience of undertaking patient safety reviews in healthcare. They were commissioned to write a national RCA guide by the Healthcare Quality Improvement Partnership. They have also authored articles on significant event analysis and clinical audit/quality improvement, all techniques seen as increasingly relevant to improving patient safety.
Register

Improving psychological safety to improve patient safety

This one day masterclass will focus on improving Patient Safety through enhancing psychological safety and safety culture. It looks at effective ways to encourage health professionals to routinely embed high-quality clinical evidence into their everyday work. It explores the characteristics of relatively successful behaviour change interventions.
All Clinical Staff and Team Leads should attend.
For further information and to book your place visit www.healthcareconferencesuk.co.uk/conferences-masterclasses/improving-psychological-safety-patient-safety or email kerry@hc-uk.org.uk
hub members receive a 20% discount. Email info@pslhub.org for discount code.

Patient safety in a tech-driven future: the role of technology in improving patient safety

until

Join the Health Tech Alliance and Becton Dickinson for a deep dive into the role of technology in improving patient safety.
With the evolution of virtual wards and ever-increasing use of technology across the NHS The Health Tech Alliance and Becton Dickinson (BD) are joining forces to deep dive into the role of technology in improving patient safety. The event will be made up of a combination of interactive workshops, plenary sessions, and a panel discussion as well as networking opportunities over lunch and eventing reception.
Register

Human Factors in accident investigation

until

This free webinar will uncover the intricacies of accident investigation from a human factors perspective. It will feature examples from rail, air and maritime from our speakers who are all specialist human factors investigators. Hear first hand how they tackle investigations and get insights into this vital work that lead to improvements in safety across all travel sectors.
Will Tutton will briefly mention the Herald of Free Enterprise, but will mainly talk about the cargo vessel Kaami, which ran aground in Scotland in March 2020. The investigation focused on front line operators.
Lisa Fitzsimons will talk about common themes relating to human performance and organisational factors which emerge when investigating the technical aspects of an air accident, drawing upon several recent examples.
Becky Charles will discuss track worker safety and specifically about an incident which occurred at Margam, UK in July 2019 where two trackworkers were struck and fatally injured.
Register

How to shorten the respiratory waiting lists

until

Join respiratory specialists, Dr Daryl Freeman and Dr Vincent Mak, for this interactive webinar.
This 1-hour, interactive webinar will cover:
Community ‘hublets’.   The outpatient transformation workstream.  Community Diagnostic Centres (CDCs) and Primary Care Networks (PCNs).  Quality assurance and interpretation of spirometry. Register

Year of the Health and Care Workers Seminar Four – ‘Health is Everybody’s Business: maximising the contribution of support and other workforces in health’

until

Harnessing the contribution of support staff, and the wider population, is crucial in both determining the success of service transformations and shaping health outcomes.

The fourth seminar in the Health Education England series will discuss the importance of whole system design and transformation and maximising everyone’s contribution to promoting and protecting the public’s health, as well as the significance of encouraging new and emergent roles and routes into health and care systems.
Register

Why mental health organisations should consider a Family Liaison Officer (FLO)

until

Jointly facilitated webinar by the Royal College of Psychiatrist’s Patient Safety Group and the Serious Incident Review Accreditation Network (SIRAN) which sits within the College Centre for Quality Improvement (CCQ).
The webinar will be focusing on the involvement of Family Liaison Officers within mental health services. You will be hearing from Family Liaison Officers, lived experience from a family perspective and a clinician perspective from the patient safety group. You will also hear about the SIRAN accreditation review process and the importance of patient and family involvement across organisations.
You can access the full list of speakers and our programme here.
Register

Gaining the skills to ASCEND: Leadership & anaesthetic emergencies

until

This ASCEND (acquiring skills, career exploration, networking and development) webinar aims to help students and newly qualified practitioners to develop the practical and personal skills needed to succeed during the early years of their perioperative career. It will focus on two main skills - leadership and the management of anaesthetic emergencies.
Leadership is often mistaken for something that only comes with vast experience in a particular discipline. We will be re-examining ‘what is leadership?’ and introducing some leadership opportunities available early in your perioperative career.
Management of anaesthetic emergencies is a crucial part of perioperative care. This is not only relevant for anaesthetic practitioners, it incorporates the whole theatre team. Being able to identify an anaesthetic emergency is a valuable skill in your early career.
Learning outcomes:
An introduction into leadership opportunities available early in your perioperative career. Understand different styles of leadership and how you can deploy them in your everyday practice. Identifying anaesthetic emergencies and learning through virtual simulation. Register

Root Cause Analysis: 2 day masterclass

until

This intensive two-day masterclass will provide Root Cause Analysis training in line with the 2019 Patient Safety Strategy and subsequent guidance. The course will offer a practical guide to conducting RCA with a focus on systems-based patient safety investigation as proposed within the latest guidance released by NHS England and NHS Improvement. The course provides insights into how RCA is evolving and gives detailed information on what standards RCA investigations are expected to reach following the detailed recent reviews of patient safety work across the NHS and healthcare.  
To register go to https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/root-cause-analysis-2-day-masterclass or email kate@hc-uk.org.uk
hub members receive a 20% discount. Email info@pslhub.org for a discount code.

Empowering community by non-governmental organizations (NGOs)

The Saudi Patient Safety Center (SPSC)- WHOcc on Patient Safety Policies and Strategies are pleased to announce the upcoming webinar entitled 'Empowering community by non-governmental organizations (NGOs)' and presented by Dr Fatimah Alhamlan.

Register

Informed consent: Sharing the decision (ICONS)

This innovative educational initiative from the Royal College of Surgeons of Edinburgh was developed as a direct and constructive response to the communication inadequacies exposed by the Montgomery case, and subsequent legislation. While it is not difficult to give ‘more information’ it is harder for surgeons and patients to achieve a decision partnership.
The ICONS workshop content has been informed by internationally recognised experts in Shared Decision Making, by consensus among senior practising surgeons, by patients and by professional experts in risk management and risk communication.
Delegates on the ICONS workshops will acquire skills and knowledge to implement best practice in sharing the complex decisions surrounding informed consent. By participating in a workshop, they will also contribute to the development of resources for future training in the important area of informed consent.
Register

Sustainability Nursing Conference: Making greener nursing and midwifery practice a reality

until

Human activity is driving global warming at an alarming rate. Extreme temperatures, air pollution, drought and floods affect all nations – including the UK and Republic of Ireland.
This climate emergency is also a health emergency. As nurses and midwives, we must act now as a profession to safeguard our patients and services from the effects of a warming world.

This joint Royal College of Nursing and NHS England conference builds on the aspirations of the United Nations Sustainable Development Goals. Join to raise awareness of the impact of care provision on greenhouse gas emissions, and explore the opportunities this challenge presents to improve health and care services.
Register

The King's Fund: Digital health and care congress

until

Digital technologies are transforming the way in which health and care is delivered. They have played a crucial role in enabling the delivery of services during the pandemic and are set to continue to play a pivotal role in the design, delivery and innovation of health and care going forward.
This event will take a deep dive into the practical implementation of digital solutions in health and care. We will explore how data insights and technology are being used to improve care, access and user experience against the backdrop of the impact of Covid-19.
Sessions will also provide an opportunity to assess how a range of digital tools from simple to complex can be used to innovate service design, support integration, improve population health management, and reduce health inequalities, touching on implications for staff and patients.
Book a ticket

Partnership working through digital transformation

until

Breaking down the barriers between organisations is key to the successful development of integrated care systems (ICSs), and the underpinning digital transformation that their introduction demands. Digital transformation can become the foundation of partnership working across health, social care, local government, and wider partners – including those in the voluntary, community and social enterprise, and private sectors – as place-based approaches to delivering care develop. 
This session from The King's Fund will explore what is being done to create collaborative digital strategies at ICS level that enable practical and flexible ways of working between partners. It will discuss how best to harness and use the data the system already holds, and how partnerships can move beyond barriers around data sharing, co-ordination and workforce capacity.
Register

ETUI Webinar: Cancer risks in healthcare workers

until

On 12 October, 11:00-12:00 CET, the ETUI is hosting a webinar on cancer risks in healthcare workers: identification of Hazardous Medicinal Products (HMPs).
In the healthcare sector, 12.7 million workers across the EU are potentially exposed to Hazardous Medicinal Products (HMPs). While these drugs are vital in the treatment of different diseases (for example, cancers and psoriasis),  they can also pose health risks to those exposed to them at work such as nurses, pharmacists and cleaners.  
The ETUI has identified 121 HMPs commonly used in the healthcare sector which can cause cancer or reproductive disorders in professionals exposed to them on a daily basis.  
Download the report here
As the Carcinogens, Mutagens & Reprotoxic Substances Directive (CMRD – Dir (EU) 2004/37/EC) has been recently revised to specifically cover HMPs, the ETUI list of HMPs is timely to raise awareness about these risks in the healthcare sector and help employers use the European guidelines on the safe management of HMPs to be published soon by the European Commission.
Programme
Welcome and introduction Claes-Mikael Ståhl, Deputy general secretary, ETUC (tbc) The ETUI list of Hazardous Medicinal Products (HMPs) Ian Lindsley, Secretary of the European Biosafety Network Q&A with the audience moderated by Marian Schaapman, Head of the Working conditions, health and safety unit at the ETUI Conclusions - Tony Musu, senior researcher in the health and safety and working conditions of the ETUI Register for the webinar

Masterclass: Developing your role as a Senior Information Risk Owner (SIRO)

This masterclass will focus on developing your role as a SIRO (Senior Information Risk Owner) in health and social care.
Key learning objectives:
Understanding the role of the Senior Information Risk Owner. Identifying information risks across the organisation. Working with others to mitigate the risk to patients, staff and organisation. Confidence that all reasonable technical and organisation measure are in place. Giving assurance to the Board that risks have been considered, mitigated or owned. Understand the requirements of external confidence that policies, procedures are in place to deal with Data Breaches. For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/masterclass-developing-your-role-as-a-senior-information-risk-owner-siro  or email kate@hc-uk.org.uk
hub members receive 20% discount. Email info@pslhub.org for discount code.

Transforming maternity services: engaging the workforce to improve quality, safety and care

until

Join ImproveWell and representatives from Royal Cornwall Hospital NHS Trust and Shrewsbury and Telford Hospital NHS Trust, to discover:
how the current landscape in maternity services looks as regards quality, safety, and workforce sentiment; how engaging the workforce to improve is the key to positive transformation; and lessons and best practice in engaging the workforce in improvement within the maternity services at Shrewsbury and Telford Hospital NHS Trust and Royal Cornwall Hospital NHS Trust. Register for this event

1st World Patient Conference

The World Patients Alliance (WPA) is the largest international patient’s organization that is working across all disease areas and in all regions of the world.
Join WPA’s 1st World Patients Conference. The two-day conference’s theme is New Normal, New Challenges for Patients, which will bring together global leaders of non-profit organizations, medical experts and leaders in the field of patient advocacy to network, exchange information, share experiences, learn from each other, raise your voice, and advocate for patients’ cause internationally. 
Hybrid meeting: The 1st World Patients Conference will be a hybrid event, so you can participate in the conference both in person and virtually. 
Register

Implementing the Duty of Candour with empathy

This masterclass will cover the new guidance and provide participants with an in-depth knowledge of what needs to be done to comply with the duty of candour; clarify ‘grey areas’ and provide advice on dealing with difficult situations which may arise. It will provide participants with an understanding of good practice in implementing the duty and, in particular doing so in a meaningful way with empathy, to not only comply, but to work with patients and loved ones in a way that puts the emotional experience at the heart of communication.
Anyone with responsibility for implementing the duty of candour should attend, whether as a health or social care professional or at an organisational level, be it in the NHS, private healthcare or social care. Health and social care professionals; staff with responsibility for quality, safety, clinical governance, safety investigations, complaints or CQC compliance, patient experience and executive teams would benefit from attending.
See flyer attached below:
Implementing the Duty of Candour with Empathy generic leaflet.pdf
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/duty-of-candour or click on the title above or email kate@hc-uk.org.uk
hub members receive a 20% discount. Email info@pslhub.org for a discount code.

Patient safety management

This one day masterclass is part of a series of masterclasses focusing on how to use Human Factors in your workplace.
Leadership in the NHS is the responsibility of all staff. Understanding human factors will allow healthcare to enhance performance, culture and organisation.
These masterclasses have been re-designed in line with the new Patient Safety Syllabus. We will look at why things go wrong and how to implement change to prevent it from happening
again or mitigate the risks.
This masterclass will focus on non-technical skills to improve patient safety.
Key learning objectives:
task analysis cognitive overload reliability non-technical skills examples The course is facilitated by Perbinder Grewal, a General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner; leads on medical education both locally and nationally; Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh; formerly lead for e-learning for healthcare for the Royal College of Surgeons of England; experienced trainer and coach who uses new insights to develop patient safety, staff engagement and psychological safety; has Postgraduate Certificates in Leadership and Coaching.
Register

CMC Strategy Forum Europe 2022: Advancing biopharmaceutical development

until

The Europe Forum will follow the established model of the CMC Forum series with focus on topics and regulatory updates relevant for Europe. The Forum strives to share information with the regulatory agencies to assist them in merging good scientific and regulatory practices.
Register

Priorities for tackling overprescribing in the NHS

This Westminster conference will discuss the strategic priorities for tackling overprescribing in the NHS.
It follows NHS England’s overprescribing review and subsequent Good for You, Good for Us, Good for Everybody action plan.
Delegates will discuss what would be needed if the plan’s aims for systemic and cultural change are to be achieved, and priorities for the proposed Clinical Director for Prescribing.
It will be an opportunity to discuss the future of medicines optimisation, opportunities for social prescribing, and measures to enable consistent delivery across the whole population and to expand the workforce to deliver non-medical treatments where possible.
Key areas for discussion include:
culture change - including development of leadership and accountability around overprescribing at national and ICS level - key issues for the Clinical Director for Prescribing systemic change - the role of social prescribing - strategic priorities for medicines optimisation - practicalities of scaling up: funding, staffing, training, and engagement with patients patient-centred care - practical steps - involving patients with managing long-term conditions - building support and frameworks required for development research - sharing best practice and guidance - building the evidence base - developing understanding of the groups most impacted digital - the role of digital transformation in supporting patient-centred care and the ability to make more informed care decisions -  improvements to patient records pharma - system-wide collaboration and industry transparency. Agenda
Register

Digital wound management - Where do we start?

until

It is essential that NHS teams are encouraged to educate the workforce about the digital services and products available across the vital area of wound care. 
Digital Health enables a speedier application, results in improved patient safety, and alleviates staff pressures.
The foundational core of these emerging innovations is the essential need for the NHS workforce to understand how “Digital Transformation” works. Especially regarding wound care, as it is such an easily adopted and accessible route.
This webinar featuring senior stakeholders across NHS England/Academic Health Science Network and industry will suggest a straightforward solution for the NHS to apply in combatting the wound care crisis, and how incredibly assistive and helpful it is.
Register for this webinar

Learning from Never Events

Never events are defined as “serious, largely preventable patient safety incidents that should not occur if healthcare providers have implemented existing national guidance or safety recommendations.” They are designed to act as a red flag for improvement by NHS organisations.
This one day masterclass will focus on safety culture around Never Events within healthcare organisations. There were 364 never events in 2020/21 and 349 between April 2021 and Jan 2022. We will look at how Never Events have been investigated and at Human Factors approaches to improving learning and the systems to reduce harm. We will compare our experiences with learning from serious incidents from other countries.
Key learning objectives:
Never Events Safety Culture Human Factors Learning from other countries. This masterclass is aimed at Clinical Staff and Team Leads.
Register
hub members can receive a 20% discount. Email: info@pslhub.org for the code.

Serious incident investigation towards the new Patient Safety Incident Response Framework (PSIRF)

This national conference looks at the practicalities of Serious Incident Investigation and Learning. The event will look at the development and implementation of the new Patient Safety Incident Response Framework (previously known as the Serious Incident Framework) a version of which has now been published and which is being tested in early adopter sites. NHS Improvement is working with these early adopters to test implementation, and analysis of this will inform the final version with the revised framework due in Summer 2022. Local systems and organisations outside of the early adopter areas are free to use the already published version of the PSIRF to start to plan and prepare for PSIRF’s full introduction.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/serious-incident-investigation-patient-safety or email kate@hc-uk.org.uk
hub members receive 20% discount. Email info@pslhub.org for discount code
Follow on Twitter @HCUK_Clare #NHSSeriousIncidents

Collaboration, mobilisation and innovation in public health: what worked and what’s next

until

Local public health systems have recently been tested to an unprecedented degree. The pandemic response since March 2020 has necessitated the scaling up of diagnostic and testing capacity, enhanced collaborative working across the health system and a rapidly assembled nationwide vaccination programme. 
 
This free online event from the King's Fund will provide an opportunity to share experiences and lessons from the public health response to the pandemic, including how local systems have mobilised and collaborated, the barriers faced by those designing and delivering services and priorities for ensuring the NHS and wider public health system are equipped to tackle any future public health crisis. 
 
Recognising the link between inequalities and pandemic-related health outcomes, our expert panel will also explore ways to increase vaccine uptake in deprived communities and share data across local areas to inform the response. This discussion will consider the role of innovation and those involved at a place and system level in the response to emerging health security concerns and the challenges that remain for integration between health system partners.
Register

HEE webinar series: Applying evidence and resources to address health disparities

until

To address health disparities, we need to focus on improving health literacy, digital literacy and digital access. In this 30-minute live webinar and Q&A from Health Education England, you will find out about our newly available maps and online tool using, place-based geodata to identify levels of health literacy and digital access in your area.
The session will also introduce easy read resources for shared decision making, co-produced with experts by experience, and how to use these are part of a series of steps to address local health disparities.
Register for the webinar

Undertaking risk & relational work to manage vulnerability: Patient involvement in patient safety in the NHS

until

This webinar from The Yorkshire Quality and Safety Research Group explores a recent research study into how vulnerable patients are able to contribute to their safety.
Over the last decade a wealth of studies have explored the way that patients are involved in patient safety internationally. Most begin from the premise that patients can and should take on the role of identifying and reporting safety concerns. Most give little attention, however, to the impact of the patient’s health status and vulnerability on their ability to participate in their safety. Drawing on qualitative interviews with 28 acute medical patients, this article aims to demonstrate how patients’ contributions to their safety in the acute medical context are less about involvement as a deliberate intervention, and more about how patients manage their own vulnerability in their interactions with staff. Our analysis is underpinned by theories of vulnerability and risk. This enables us to provide a deeper understanding of the ways vulnerability shapes patients’ involvement in their safety. Acute medical patients engage in reassurance-seeking, relational and vigilance work to manage their vulnerability. Patients undertake reassurance seeking to obtain evidence that they can trust the organisation and the professionals who work in it and relational and vigilance work to manage the vulnerability associated with dependence on others and the unpredictability of their status as acute medical patients. We argue that patients are involved in the process of creating patient safety at the point of care. Foregrounding the theory of vulnerability and its relationship to risk offers new insights into the potentials and limits of patient involvement in patient safety in the acute care context.
Liz Sutton is a Research Associate in the Social Science Applied to Healthcare Improvement Research (SAPPHIRE) Group, Department of Health Sciences, University of Leicester. She has considerable expertise in qualitative research including: qualitative interviewing, focus group facilitation and ethnography. Her ethnographic projects have been conducted in different settings including hospital acute care and in care homes, where she has explored such issues as the quality and safety of care and how context affects antibiotic prescribing. Her PhD research explored how vulnerability affects patient involvement in patient safety. Her other interests include dementia care, healthcare quality improvement and health inequalities.
Register for the webinar

Outstanding staff engagement to improve patient experience

This one day masterclass will focus on how an organisation can increase staff engagement and with it improve patient experience. This masterclass focuses on staff experience and improving engagement which is particularly important when staff are under pressure during Covid-19.  It looks at how to improve engagement through a healthy, compassionate and inclusive culture.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/outstanding-staff-engagement or email aman@hc-uk.org.uk
hub members receive a 20% discount. Email info@pslhub.org for discount code.

Human Factors in your work and your team

This virtual masterclass will guide you in how to use Human Factors in your workplace. All medical and non-medical staff should attend.
Leadership in the NHS is the responsibility of all staff. Understanding human factors will allow healthcare to enhance performance, culture and organisation. It can be used to assess why things go wrong and how to implement change to prevent it from happening again or mitigate the risks.
The course is facilitated by Perbinder Grewal, a General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner; leads on medical education both locally and nationally
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/human-factors-workplace or email nicki@hc-uk.org.uk
hub members receive a 20% discount. Email info@pslhub.org for discount code.

The Independent: How to heal the NHS - Examining how to secure the future of the UK's health system

until

The concerns about the state and stability of the NHS were deeply entrenched before 2020 and then of course the pandemic hit.
The additional pressures and longer waiting times for appointments and treatment have only grown following a time when the NHS staff have experienced stresses like they never have before.
The situation has led to increased fears of privatisation and increasing staff shortages as so many seek work elsewhere.
But where does this leave our national health service and what does the future hold for a life saving institution which is struggling to survive itself?
Join the Independent’s latest panel discussion as part of our virtual event series where our health correspondent Rebecca Thomas will ask a panel of experts including Dr Alexis Paton, director at the Centre for Health and Society, Hannah Barham-Brown, a GP and also deputy leader of the Women’s Equality Party and Dr Suzanne Tyler, RCM's Executive Director, Trade Union, about how they think the NHS can be healed and how it’s future can be secured.
Register for the event

Engaging with patients and closing knowledge gaps to fight antimicrobial resistance: the role in infection prevention and antimicrobial stewardship

until

Health First Europe and the members of the European Patient Group on Antimicrobial Resistance are glad to invite you to our Parliament Roundtable Debate entitled “Engaging with patients and closing knowledge gaps to fight antimicrobial resistance: the role in infection prevention and antimicrobial stewardship.”
The event will take place in a hybrid format on Thursday 27 October, 10:00-11:30 CEST (9:00-10:30 BST), kindly hosted by MEP Ondřej Knotek (Renew Europe, Czech Republic), and under the patronage of the Czech Presidency of the Council.
Join us to learn more about how AMR affects patients across Europe and how everyone can take action to prevent the development of resistant bacteria. Please register as soon as possible to secure a spot in the European Parliament or to join the conference remotely! We hope you’re able to join us.
Register for the event

Creating safe systems

This one day masterclass is part of a series of masterclasses focusing on how to use Human Factors in your workplace.
Leadership in the NHS is the responsibility of all staff. Understanding human factors will allow healthcare to enhance performance, culture and organisation.
These masterclasses have been re-designed in line with the new Patient Safety Syllabus. We will look at why things go wrong and how to implement change to prevent it from happening
again or mitigate the risks.
This masterclass will focus on risk and behaviour to improve patient safety.
Key learning objectives:
evaluating risk using mapping techniques safety interventions behaviour assessing safety culture The course is facilitated by Perbinder Grewal, a General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner; leads on medical education both locally and nationally; Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh; formerly lead for e-learning for healthcare for the Royal College of Surgeons of England; experienced trainer and coach who uses new insights to develop patient safety, staff engagement and psychological safety; has Postgraduate Certificates in Leadership and Coaching.
Register
×