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October 2021

Leadership support for staff nurses, midwives & healthcare professionals


The Nightingale Frontline Leadership Support Service aims to support the additional and extraordinary leadership responsibilities of staff at all levels of the organisation and enable them to continue to guide their patients, staff and the service during and after this crisis.
The objectives are to:
1) Provide an online platform to deliver group leadership support in real time
2) Provide a psychologically safe space for healthcare professionals to explore leadership challenges, issues and concerns raised
3) Enable the identification of strategies for self-development and self-care in response to the immediate and future challenges
4) Enable healthcare professionals to articulate a narrative which demonstrates their leadership development and contribution to the COVID-19 response.
The service will be delivered by the Florence Nightingale Foundation (FNF) and will take the form of remote group leadership support sessions underpinned by the principles of creating psychologically safe spaces. The leadership support will be facilitated by our expert FNF Associate Facilitator and our senior nurse and midwife scholar and alumni network who are highly experienced and skilled in a method of Action Learning known as Co-consulting. This approach combines the benefits of coaching with peer learning in an environment underpinned by psychological safety.

Urgent and emergency care


What is next for urgent and emergency care across the country? With the COVID-19 pandemic transforming service delivery and reshaping what was once thought possible, the next challenge is to consider the state of urgent and emergency care services as another difficult winter approaches. 
Despite moves away from hospital-based care towards alternative solutions, urgent and emergency care is still under great pressure. Join this King's Fund event to hear about the latest debates and solutions to a very challenging issue: trying to ease the pressure on urgent and emergency care delivery.
You will hear evidence-based examples from areas that are trying to re-imagine A&E departments and other services that provide and support urgent treatments, so patients get the right care in the right place. You will hear from international speakers, national leaders and a host of experts on a range of questions.
The transition to 111: has it really happened, and has it yielded the anticipated results? What does the new integrated care systems structure have in store for urgent and emergency care? How should we shape targets and measure what works in urgent and emergency care? How can we support highly trained staff and avoid burn-out?  Register

Patient Safety: Behavioural insights and Nudge Theory in improving patient safety and safety culture

This one day masterclass will focus on how to use behavioural insights and 'Nudge Theory' to look at patient safety and safety culture.
"Nudge Theory is based upon the idea that by shaping the environment, also known as the choice architecture, one can influence the likelihood that one option is chosen over another by individuals. A key factor of Nudge Theory is the ability for an individual to maintain freedom of choice and to feel in control of the decisions they make. " Imperial College London, What is Nudge Theory?
Nudge-type interventions have the potential for changing behaviours. This masterclass will look at examples of Nudge Theory use in healthcare and external organisations and how we can use these to improve patient safety and also to reduce inefficiency and waste.
We will look at the type of interventions suitable for nudges and how to develop them.
Key learning objectives: 
Behavioural Insights. Nudge Theory. Use of nudge theory to improve patient safety. Developing nudges. Opportunities for Nudge-type interventions. Register
hub members receive a 20% discount. Please email info@pslhub.org for discount code

Implementing the Duty of Candour with empathy

This masterclass will cover the new guidance and provide participants with an in-depth knowledge of what needs to be done to comply with the duty of candour; clarify ‘grey areas’ and provide advice on dealing with difficult situations which may arise. It will provide participants with an understanding of good practice in implementing the duty and, in particular doing so in a meaningful way with empathy, to not only comply, but to work with patients and loved ones in a way that puts the emotional experience at the heart of communication.
Anyone with responsibility for implementing the duty of candour should attend, whether as a health or social care professional or at an organisational level, be it in the NHS, private healthcare or social care. Health and social care professionals; staff with responsibility for quality, safety, clinical governance, safety investigations, complaints or CQC compliance, patient experience and executive teams would benefit from attending.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/duty-of-candour or email kerry@hc-uk.org.uk
hub members receive a 20% discount. Please email info@pslhub.org for discount code

Hospital at Night Summit: Improving out of hours care in hospitals

This Hospital at Night Summit focuses on out of hours care in hospitals delivering high quality safe care at night. Through national updates, networking opportunities and case studies this conference provides a practical guide to delivering a high quality hospital at night, and moving forward during and beyond the COVID-19 pandemic. The conference will also focus on improving staff well-being at night and reducing fatigue.
For more information visit: https://www.healthcareconferencesuk.co.uk/virtual-online-courses/hospital-at-night-summit  or email nicki@hc-uk.org.uk
hub members receive a 20% discount. Please email info@pslhub.org for discount code
Follow on Twitter @HCUK_Clare #hospitalatnight

Root Cause Analysis: 1 day masterclass

The course will offer a practical guide to Root Cause Analysis with a focus on systems-based patient safety investigation as proposed by the forthcoming National Patient Safety Incident Response Framework which emphasises the requirement for investigations to be led by those with safety investigation training/expertise and with dedicated time and resource to complete the work. This course will include an opportunity for learners to gain a Level 3 qualification (A level equivalent) in RCA skills (2 credits / 20 hours) on successful completion of a short-written assignment.
The course is facilitated by Tracy Ruthven and Stephen Ashmore who have significant experience of undertaking patient safety reviews in healthcare. They were commissioned to write a national RCA guide by the Healthcare Quality Improvement Partnership.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/root-cause-analysis-1-day-masterclass or email nicki@hc-uk.org.uk
hub members receive a 20% discount. Please email info@pslhub.org for discount code

A practical guide to Serious Incident Investigation & Learning

This national conference looks at the practicalities of Serious Incident Investigation and Learning. The event will look at the development and implementation of the New Patient Safety Incident Response Framework (previously known as the Serious Incident Framework) which has now been published for the early adopter sites as introductory guidance.
This conference will enable you to:
Network with colleagues who are working to improve the investigation of serious incidents. Ensure your approach to Serious Incident Investigation is in line with the NHS Patient Safety Strategy. Update your knowledge with national developments including the New Patient Safety Incident Response Framework. Understand developments in the PSIRF early adopter sites. Reflect on the management and investigation of serious incidents involving COVID-19. Learn from outstanding practice in the development of serious incident investigation and mortality review. Reflect on the perspectives of a patient who has been involved in a serious incident. Develop a risk based response to incident investigation. Reflect on the development of mortality governance within your organization and understand the challenges of COVID-19. Understand how to work with staff to ensure a focus on learning and continuous improvement. Develop your skills in Serious Incident Investigation: applying the human factors to move the focus of investigation from acts or omissions.  of staff, to identifying systems improvement. Identify key strategies for improving investigation of serious incidents. Gain CPD accreditation points contributing to professional development and revalidation evidence. Register

Prehabilitation: Principles & Practice for Supporting Patients to Get Fit for Surgery

This virtual conference focuses on Prehabilitation – Principles and Practice, and will provide a practical guide to delivering an effective prehabilitation programme, ensuring patients are fit and optimised for surgery. 
This conference will enable you to:
Network with colleagues who are working to deliver effective prehabilitation for surgery Reflect on a patient lived experience Learn from outstanding practice in implementing a prehabilitation programme Demonstrate a business case for prehabilitation and ensure prehab services continue through and beyond the pandemic Reflect on national developments and learning Improve the way we support patients to prepare themselves, physically and emotionally for surgery Develop your skills in Behaviour Change and Motivational Interviewing  Embed virtual prehabilitation into your programme during and beyond Covid-19 Learn from case studies Understand how you can improve emotional and psychological support Explore the role of prehabilitation in older people   Work with patients to improve nutrition Ensure you are up to date with the latest evidence Self assess and reflect on your own practice Gain CPD accreditation points contributing to professional development and revalidation evidence To book, please click here.

A practical guide to human factors in healthcare

Aimed at Clinicians and Managers, this national virtual conference will provide a practical guide to human factors in healthcare, and how a human factors approach can improve patient care, quality, process and safety.
This conference will enable you to:
Network with colleagues who are working to embed a human factors approach. Learn from outstanding practice in using human factors and ergonomics to improve patient safety and quality. Reflect on national developments and learning. Understand the tools and methodology. Develop your skills in training and educating frontline staff in human factors. Reflect on how an understanding of human factors can change both culture and practice. Understand how you can improve patient safety incident by using a human factors approach.  Learn from case studies demonstrating the practical application of human factors to improve patient care. Self assess and reflect on your own practice. Gain CPD accreditation points contributing to professional development and revalidation evidence. Patient Safety Learning, Chief Exec, Helen Hughes will be giving a presentation on using a human factors approach to improve patient safety.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/human-factors-in-healthcare or email kerry@hc-uk.org.uk
hub members receive a 20% discount. Please email info@pslhub.org for discount code
Follow the conversation on Twitter #HumanFactors

Applying Human Factors to patient safety, reliability and investigation


Professor Pascale Carayon, the author of the Systems Engineering Initiative for Patient Safety (SEIPS), will talk about the development, history and use of SEIPS in healthcare.

SEIPS is one of the most widely recognised and used human factors and ergonomics (HFE) approaches within the field of patient safety. The model is widely used to understand how complex socio-technical systems such as healthcare work.
SEIPS  places the patient at the centre of the system.  It enables the description of the parts of the system (people, environments, tools, tasks, processes and outcomes), and how these interact to create safety, efficiency and effectiveness.
SEIPS can also be used by practitioners to identify the deficiencies in a healthcare system which impact the ability to deliver high quality and safe care. SEIPS can also be used to contribute to the design of systems and processes.

This event will focus on the practical application of SEIPS within healthcare and speakers include:
Prof. Pascale Carayon - The SEIPS journey - developing, expanding and deepening the model Chris Hicks and Andrew Petrosoniak - St Michaels Hospitals Toronto - How simulation can break the shackles of bad design Gill Smith - Kaizen Kata - The effectiveness of SEIPS during Covid19 in ICU Jonathan Back - HSIB's Safety Incident Research database Prof. Tom Reader - University of Nottingham Prof. Richard Holden - Indiana University School of Public Health Register

Next steps for improving patient safety in the NHS

This Westminister Forum conference from will examine policy priorities for improving patient safety in the NHS in light of forthcoming regulatory changes and plans to tackle key areas of concern through the updated Patient Safety Strategy.
It will be an opportunity to discuss patient safety during COVID-19 and how best to drive improvements in the recovery from the pandemic, as well as the impact of recent developments including:
the recently introduced Health and Care Bill, which includes measures aiming to strengthen the role of the Healthcare Safety Investigation Branch in improving patient safety an updated Patient Safety Strategy, including a new commitment to developing understanding of how patient safety can contribute to tackling health inequalities. Keynote contributions from Keith Conradi, Chief Investigator, Healthcare Safety Investigation Branch and Natasha Swinscoe, National Patient Safety Lead, AHSN and Chief Executive Officer, West of England AHSN.
The agenda is structured to bring out latest thinking on:
policy priorities - ensuring patient safety across the health and care system, and identifying areas for improvement the Healthcare Safety Investigation Branch - the evolving role of the HSIB, and the potential impact of proposed reforms patient safety during COVID-19 - improving continuity of care, the uptake of technology and innovative practice, and informing the future NHS approach developing a focus on patient safety: learning from previous failures embedding a focus on patient safety across the health and care system the role of the Patient Safety Commissioner and Patient Safety Specialists the health and care workforce - meeting training needs around patient safety, developing processes for early intervention, and the role of leadership and management in supporting culture change. Register

Clinical negligence: Update for clinicians & managers

This conference, which is Chaired by Simon Hammond, Director of Claims Management, NHS Resolution, will update clinicians and managers on clinical negligence with a particular focus on current issues and the COVID-19 pandemic and the impact on clinical negligence claims. Featuring leadings legal experts, NHS Resolution and experienced clinicians the event will provide an update on current claims the conference will discuss why patients litigate, The Coronavirus Act 2020 and Clinical Negligence Scheme for Coronavirus,  responding to claims regarding COVID-19 and the implications of the coronavirus clinical negligence claims protocol. There will be an extended masterclass on trends in clinical negligence claims and responding to claims followed by an extended focus on Maternity Claims.
The conference will close with a case study on the advantages of bringing together complaints, claims and patients safety investigation, and practical experiences of coronavirus complaints and claims at an NHS Trust – including understanding the standard of care on which services should be judged, and a final session on supporting clinicians when a claim is made against them.
For more information visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/clinical-negligence or email kate@hc-uk.org.uk
hub members receive a 20% discount. Please email info@pslhub.org for discount code
Follow the conversation on Twitter #clinicalnegligence

Hold the date: Human Factors – Human Error is not your problem

A Patient Safety Learning event.
Amy, John Jim and Cliff will be presenting and inviting questions.
We will add further details shortly.