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October 2021

Leadership support for staff nurses, midwives & healthcare professionals


The Nightingale Frontline Leadership Support Service aims to support the additional and extraordinary leadership responsibilities of staff at all levels of the organisation and enable them to continue to guide their patients, staff and the service during and after this crisis.
The objectives are to:
1) Provide an online platform to deliver group leadership support in real time
2) Provide a psychologically safe space for healthcare professionals to explore leadership challenges, issues and concerns raised
3) Enable the identification of strategies for self-development and self-care in response to the immediate and future challenges
4) Enable healthcare professionals to articulate a narrative which demonstrates their leadership development and contribution to the COVID-19 response.
The service will be delivered by the Florence Nightingale Foundation (FNF) and will take the form of remote group leadership support sessions underpinned by the principles of creating psychologically safe spaces. The leadership support will be facilitated by our expert FNF Associate Facilitator and our senior nurse and midwife scholar and alumni network who are highly experienced and skilled in a method of Action Learning known as Co-consulting. This approach combines the benefits of coaching with peer learning in an environment underpinned by psychological safety.

Urgent and emergency care


What is next for urgent and emergency care across the country? With the COVID-19 pandemic transforming service delivery and reshaping what was once thought possible, the next challenge is to consider the state of urgent and emergency care services as another difficult winter approaches. 
Despite moves away from hospital-based care towards alternative solutions, urgent and emergency care is still under great pressure. Join this King's Fund event to hear about the latest debates and solutions to a very challenging issue: trying to ease the pressure on urgent and emergency care delivery.
You will hear evidence-based examples from areas that are trying to re-imagine A&E departments and other services that provide and support urgent treatments, so patients get the right care in the right place. You will hear from international speakers, national leaders and a host of experts on a range of questions.
The transition to 111: has it really happened, and has it yielded the anticipated results? What does the new integrated care systems structure have in store for urgent and emergency care? How should we shape targets and measure what works in urgent and emergency care? How can we support highly trained staff and avoid burn-out?  Register

Patient Safety: Behavioural insights and Nudge Theory in improving patient safety and safety culture

This one day masterclass will focus on how to use behavioural insights and 'Nudge Theory' to look at patient safety and safety culture.
"Nudge Theory is based upon the idea that by shaping the environment, also known as the choice architecture, one can influence the likelihood that one option is chosen over another by individuals. A key factor of Nudge Theory is the ability for an individual to maintain freedom of choice and to feel in control of the decisions they make. " Imperial College London, What is Nudge Theory?
Nudge-type interventions have the potential for changing behaviours. This masterclass will look at examples of Nudge Theory use in healthcare and external organisations and how we can use these to improve patient safety and also to reduce inefficiency and waste.
We will look at the type of interventions suitable for nudges and how to develop them.
Key learning objectives: 
Behavioural Insights. Nudge Theory. Use of nudge theory to improve patient safety. Developing nudges. Opportunities for Nudge-type interventions. Register
hub members receive a 20% discount. Please email info@pslhub.org for discount code

Implementing the Duty of Candour with empathy

This masterclass will cover the new guidance and provide participants with an in-depth knowledge of what needs to be done to comply with the duty of candour; clarify ‘grey areas’ and provide advice on dealing with difficult situations which may arise. It will provide participants with an understanding of good practice in implementing the duty and, in particular doing so in a meaningful way with empathy, to not only comply, but to work with patients and loved ones in a way that puts the emotional experience at the heart of communication.
Anyone with responsibility for implementing the duty of candour should attend, whether as a health or social care professional or at an organisational level, be it in the NHS, private healthcare or social care. Health and social care professionals; staff with responsibility for quality, safety, clinical governance, safety investigations, complaints or CQC compliance, patient experience and executive teams would benefit from attending.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/duty-of-candour or email kerry@hc-uk.org.uk
hub members receive a 20% discount. Please email info@pslhub.org for discount code

Hospital at Night Summit: Improving out of hours care in hospitals

This Hospital at Night Summit focuses on out of hours care in hospitals delivering high quality safe care at night. Through national updates, networking opportunities and case studies this conference provides a practical guide to delivering a high quality hospital at night, and moving forward during and beyond the COVID-19 pandemic. The conference will also focus on improving staff well-being at night and reducing fatigue.
For more information visit: https://www.healthcareconferencesuk.co.uk/virtual-online-courses/hospital-at-night-summit  or email nicki@hc-uk.org.uk
hub members receive a 20% discount. Please email info@pslhub.org for discount code
Follow on Twitter @HCUK_Clare #hospitalatnight

Leigh Day: Women's Rights in Healthcare


We are delighted to announce our Women’s Rights in Healthcare conference will be back in London on Thursday 7 October, followed by networking. Following the COVID-19 pandemic, we will be exploring the effect this has had on maternity services, the NHS and pregnant women as well as how women specifically may be affected by the onset of Long COVID.
The headline talk will look at domestic violence and the impact of brain injury in women and we will also explore delays in diagnoses for women and girls with Autism.
Our expert panel includes:
Suzanne White, Leigh Day | Chair Harriet Harman, MP | Opening address Jocelyn Gaynor, The Disabilities Trust | Brain injury and domestic abuse: An Invisible Impact Maria Booker, Birthrights | The impact of COVID on maternity services Ernest Boateng, Husband of Mary Agyapong | I AM MARY - Widower’s campaign to protect the rights of pregnant women during the COVID-19 pandemic Dr Louise Newson, Newson Health Research and Education | Gender inequality in a pandemic Margaret O’Hara, Long Covid Support | Whose disease is it anyway? How false narratives and exclusion of the patient voice create stigma and barriers to healthcare Claire Farmer, Co-chair of Autistic Girls Network | Neurodivergence and the urgent need for a shift in understanding, training, and culture Andy and Amanda McCulloch, Leigh Day Clients | WHY CAN’T YOU HEAR ME? We are pleased to invite participants to attend the event in person or online via zoom for those who would prefer to participate remotely. Lunch will be provided before the conference commences.
Register for this event

Learning from Excellence Community Event (LfE4) with Civility Saves Lives: Being Better Together

The Learning from Excellence (LfE) team bring you the 4th LfE Community Event. The theme for the event is “Being better, together”, reflecting on their aspiration to grow as individuals, and as part of a community, through focussing on what works. For this event, they are partnering with the Civility Saves Lives (CSL) team, who promote the importance of kindness and civility at work and seek to help us to address the times this is lacking in a thoughtful and compassionate way, through their Calling it out with Compassion programme.
 The 2021 event is planned to be on-line and will include conversations with people who inspire the work of LfE and CSL. It will be as interactive and will be followed by the release of some longer-form conversations with the conference speakers and the LfE & CSL teams as a podcast series.
Closing date for registration: 1st October 2021.

Root Cause Analysis: 1 day masterclass

The course will offer a practical guide to Root Cause Analysis with a focus on systems-based patient safety investigation as proposed by the forthcoming National Patient Safety Incident Response Framework which emphasises the requirement for investigations to be led by those with safety investigation training/expertise and with dedicated time and resource to complete the work. This course will include an opportunity for learners to gain a Level 3 qualification (A level equivalent) in RCA skills (2 credits / 20 hours) on successful completion of a short-written assignment.
The course is facilitated by Tracy Ruthven and Stephen Ashmore who have significant experience of undertaking patient safety reviews in healthcare. They were commissioned to write a national RCA guide by the Healthcare Quality Improvement Partnership.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/root-cause-analysis-1-day-masterclass or email nicki@hc-uk.org.uk
hub members receive a 20% discount. Please email info@pslhub.org for discount code

A practical guide to Serious Incident Investigation & Learning

This national conference looks at the practicalities of Serious Incident Investigation and Learning. The event will look at the development and implementation of the New Patient Safety Incident Response Framework (previously known as the Serious Incident Framework) which has now been published for the early adopter sites as introductory guidance.
This conference will enable you to:
Network with colleagues who are working to improve the investigation of serious incidents. Ensure your approach to Serious Incident Investigation is in line with the NHS Patient Safety Strategy. Update your knowledge with national developments including the New Patient Safety Incident Response Framework. Understand developments in the PSIRF early adopter sites. Reflect on the management and investigation of serious incidents involving COVID-19. Learn from outstanding practice in the development of serious incident investigation and mortality review. Reflect on the perspectives of a patient who has been involved in a serious incident. Develop a risk based response to incident investigation. Reflect on the development of mortality governance within your organization and understand the challenges of COVID-19. Understand how to work with staff to ensure a focus on learning and continuous improvement. Develop your skills in Serious Incident Investigation: applying the human factors to move the focus of investigation from acts or omissions.  of staff, to identifying systems improvement. Identify key strategies for improving investigation of serious incidents. Gain CPD accreditation points contributing to professional development and revalidation evidence. Register

Experts to discuss supporting NHS staff wellbeing and resilience in HSJ webinar


HR leaders, mental health professionals and technology experts will be discussing how the NHS can support staff through peak demand at a forthcoming HSJ webinar.
Charlotte Andrews, head of wellbeing and development at Kingston Hospital Foundation Trust; Neil Greenberg, professor of defence mental health at King’s College London and lead for trauma at the Royal College of Psychiatrists; Karon Hart, assistant director of human resources (operations and wellbeing) at Buckinghamshire Healthcare Trust; and Coppelia Rose, global SAP healthcare and life sciences leader at DXC Technology will together discuss how workforce resilience and wellbeing can be supported during times of extreme stress.
This free HSJ webinar, which is being supported by SAP, will be chaired by HSJ contributor Claire Read.

Examining the hybrid model of delivering care for long-term conditions


Digital solutions have already transformed how health services are offered, accessed and used, and will continue to do so in the years to come. With the adoption of new technologies, new ways of working are emerging that seek to combine the best of digital approaches with the benefits of face-to-face contact. 
In this online event, the panel of experts will explore how wearables have created better health outcomes for people living with long-term conditions, such as diabetes. They will look to the future and discuss how we can make sure that digital approaches are prioritised in the long term to continue empowering patients and supporting clinicians to create patient-centred care, leading to improved health outcomes. They will also explore the lessons from diabetes and wearables that offer wider learning across the NHS on harnessing the benefits of technology for a digital future.

Prehabilitation: Principles & Practice for Supporting Patients to Get Fit for Surgery

This virtual conference focuses on Prehabilitation – Principles and Practice, and will provide a practical guide to delivering an effective prehabilitation programme, ensuring patients are fit and optimised for surgery. 
This conference will enable you to:
Network with colleagues who are working to deliver effective prehabilitation for surgery Reflect on a patient lived experience Learn from outstanding practice in implementing a prehabilitation programme Demonstrate a business case for prehabilitation and ensure prehab services continue through and beyond the pandemic Reflect on national developments and learning Improve the way we support patients to prepare themselves, physically and emotionally for surgery Develop your skills in Behaviour Change and Motivational Interviewing  Embed virtual prehabilitation into your programme during and beyond Covid-19 Learn from case studies Understand how you can improve emotional and psychological support Explore the role of prehabilitation in older people   Work with patients to improve nutrition Ensure you are up to date with the latest evidence Self assess and reflect on your own practice Gain CPD accreditation points contributing to professional development and revalidation evidence To book, please click here.

A practical guide to human factors in healthcare

Aimed at Clinicians and Managers, this national virtual conference will provide a practical guide to human factors in healthcare, and how a human factors approach can improve patient care, quality, process and safety.
This conference will enable you to:
Network with colleagues who are working to embed a human factors approach. Learn from outstanding practice in using human factors and ergonomics to improve patient safety and quality. Reflect on national developments and learning. Understand the tools and methodology. Develop your skills in training and educating frontline staff in human factors. Reflect on how an understanding of human factors can change both culture and practice. Understand how you can improve patient safety incident by using a human factors approach.  Learn from case studies demonstrating the practical application of human factors to improve patient care. Self assess and reflect on your own practice. Gain CPD accreditation points contributing to professional development and revalidation evidence. Patient Safety Learning, Chief Exec, Helen Hughes will be giving a presentation on using a human factors approach to improve patient safety.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/human-factors-in-healthcare or email kerry@hc-uk.org.uk
hub members receive a 20% discount. Please email info@pslhub.org for discount code
Follow the conversation on Twitter #HumanFactors

ECIST Keynote Lecture Series


Join via MS Teams

Applying Human Factors to patient safety, reliability and investigation


Professor Pascale Carayon, the author of the Systems Engineering Initiative for Patient Safety (SEIPS), will talk about the development, history and use of SEIPS in healthcare.

SEIPS is one of the most widely recognised and used human factors and ergonomics (HFE) approaches within the field of patient safety. The model is widely used to understand how complex socio-technical systems such as healthcare work.
SEIPS  places the patient at the centre of the system.  It enables the description of the parts of the system (people, environments, tools, tasks, processes and outcomes), and how these interact to create safety, efficiency and effectiveness.
SEIPS can also be used by practitioners to identify the deficiencies in a healthcare system which impact the ability to deliver high quality and safe care. SEIPS can also be used to contribute to the design of systems and processes.

This event will focus on the practical application of SEIPS within healthcare and speakers include:
Prof. Pascale Carayon - The SEIPS journey - developing, expanding and deepening the model Chris Hicks and Andrew Petrosoniak - St Michaels Hospitals Toronto - How simulation can break the shackles of bad design Gill Smith - Kaizen Kata - The effectiveness of SEIPS during Covid19 in ICU Jonathan Back - HSIB's Safety Incident Research database Prof. Tom Reader - University of Nottingham Prof. Richard Holden - Indiana University School of Public Health Register

Next steps for improving patient safety in the NHS

This Westminister Forum conference from will examine policy priorities for improving patient safety in the NHS in light of forthcoming regulatory changes and plans to tackle key areas of concern through the updated Patient Safety Strategy.
It will be an opportunity to discuss patient safety during COVID-19 and how best to drive improvements in the recovery from the pandemic, as well as the impact of recent developments including:
the recently introduced Health and Care Bill, which includes measures aiming to strengthen the role of the Healthcare Safety Investigation Branch in improving patient safety an updated Patient Safety Strategy, including a new commitment to developing understanding of how patient safety can contribute to tackling health inequalities. Keynote contributions from Keith Conradi, Chief Investigator, Healthcare Safety Investigation Branch and Natasha Swinscoe, National Patient Safety Lead, AHSN and Chief Executive Officer, West of England AHSN.
The agenda is structured to bring out latest thinking on:
policy priorities - ensuring patient safety across the health and care system, and identifying areas for improvement the Healthcare Safety Investigation Branch - the evolving role of the HSIB, and the potential impact of proposed reforms patient safety during COVID-19 - improving continuity of care, the uptake of technology and innovative practice, and informing the future NHS approach developing a focus on patient safety: learning from previous failures embedding a focus on patient safety across the health and care system the role of the Patient Safety Commissioner and Patient Safety Specialists the health and care workforce - meeting training needs around patient safety, developing processes for early intervention, and the role of leadership and management in supporting culture change. Register

The NHS recovery: How digital technology is helping to battle the growing waiting list backlog


NHS Long Term Plan Webinar Series
NHS waiting lists have hit record levels across the UK as a result of the Covid-19 pandemic and the numbers are continuing to rise, with some experts warning 14 million people could be waiting for treatment by the end of 2022. Many hospital groups have turned to digital technology to increase clinical capacity, help safely manage patients and detect deteriorating patients, but are these short term saviours or long-term solutions?
New NHS funding has been created to support innovation and the introduction of digital tools, so we have brought together an expert panel to share evidence-based examples of how digital technology is supporting the NHS waiting list challenge and helping to shape the future of healthcare and discuss:
What impact has remote patient monitoring already made for patients and clinicians dealing with waiting list backlogs? How can experiences in surgical waiting lists and COVID-19 care guide other clinical pathways? How does this offer a way to increase engagement with patients and improve outcomes? Book a place

Clinical negligence: Update for clinicians & managers

This conference, which is Chaired by Simon Hammond, Director of Claims Management, NHS Resolution, will update clinicians and managers on clinical negligence with a particular focus on current issues and the COVID-19 pandemic and the impact on clinical negligence claims. Featuring leadings legal experts, NHS Resolution and experienced clinicians the event will provide an update on current claims the conference will discuss why patients litigate, The Coronavirus Act 2020 and Clinical Negligence Scheme for Coronavirus,  responding to claims regarding COVID-19 and the implications of the coronavirus clinical negligence claims protocol. There will be an extended masterclass on trends in clinical negligence claims and responding to claims followed by an extended focus on Maternity Claims.
The conference will close with a case study on the advantages of bringing together complaints, claims and patients safety investigation, and practical experiences of coronavirus complaints and claims at an NHS Trust – including understanding the standard of care on which services should be judged, and a final session on supporting clinicians when a claim is made against them.
For more information visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/clinical-negligence or email kate@hc-uk.org.uk
hub members receive a 20% discount. Please email info@pslhub.org for discount code
Follow the conversation on Twitter #clinicalnegligence

Long Covid Nurse Expert Group Re-launch


The Queen's Nursing Institute (QNI) is delighted to invite you to a free online event for the Long Covid Nurse Expert Group Re-launch. The Long Covid nurse expert group was set up by the QNI to examine issues and practice related to the management of Long Covid in community, primary care and social care settings. 
Find out more about the Long Covid Nurse Expert Group
Sign up for the event
If you have any queries about the group or event, contact Eve Thrupp

Speak Up, Listen Up, Follow Up - NGO Speak Up Month event


This event for Speak Up Month brings the themes of Speak Up, Listen Up and Follow Up together to focus on culture.
This event, in association with the Institute of Business Ethics, will be chaired by Mark Chambers, Associate Director at the IBE and Non-executive director at the Care Quality Commission.
The panel will discuss what a "Speaking Up Culture" means and how to foster an environment where people can speak up and be confident they will listened to and the action will follow for learning and improvement.
Mark will be in conversation with Katy Steward, Head of Culture and Transformation and NHS England/Improvement with other guests to be confirmed.

Hold the date: Human Factors – Human Error is not your problem

A Patient Safety Learning event.
Amy, John Jim and Cliff will be presenting and inviting questions.
We will add further details shortly.

Webinar: Human performance in pharma manufacturing


Human performance in pharmaceutical and biopharmaceutical manufacturing: successes and challenges to meaningful industry change
Adopting the principles and practices of human performance has led to valuable business and safety performance improvements in high-risk high-consequence industry sectors, such as energy and aviation. Eager to realise similar levels of improvement, several companies in the pharmaceutical and biopharmaceutical manufacturing sector have begun the adoption of human performance within their operations. However, the unique industry context and regulatory environment of this sector has proven the adoption of human performance principles and practices to be more challenging and complex than simply copying from the successes of other industries.
In this webinar, you’ll hear from industry professionals who will share their experiences and perspectives on human performance adoption value, successes and challenges.
Register now for free
Topics and presenters
Dr Brian Edwards trained at Guy’s Hospital, London in hospital medicine and clinical research. He has worked for the Medicines Control Agency, Parexel and Johnson & Johnson, there as a deputy qualified person for pharmacovigilance. For the last 13 years, he was Principal Consultant in Pharmacovigilance at NDA Regulatory Science based in the UK. Brian is Director of ISoP Secretariat Ltd and co-chairs the ISOP Medication Error Special Interest Group, Vice President Pharmacovigilance & Drug Safety in the Alliance Clinical Research Excellence and Safety (ACRES) and Chair of the UK Pharmaceutical Human Factors Group. He has recently been awarded a Fellowship with the International Society of Pharmacovigilance. Currently he consults for his own company, Husoteria Ltd.
Julie Avery is former Global Lead for human factors at GSK, with over 20 years in Quality and Operational Excellence. As an independent practitioner, Julie now integrates human performance into existing systems strategically and tactically supporting business goals and KPIs. Julie leads the CIEHF Human Factors Pharmaceutical Manufacturing COP and is a Trustee of the CIEHF representing Associate Members.
Topic 1: Why we focus on human performance
James Morris, executive director at NSF Health Sciences, has over 30 years’ pharmaceutical operations experience in quality and manufacturing; He’s often leading consulting and training projects in investigation and CAPA management.
Topic 2: How human performance reflects a way of thinking – beliefs and principles
Amy Wilson has more than 20 years’ experience in biopharma manufacturing, focusing on human and organisational performance, operational excellence, risk management and technical training.
John C Wilkes is Human Performance lead for biologics at AstraZeneca. He has more than 25 years’ experience in industry, in manufacturing operations, operational excellence, quality systems and quality control.
Topic 3: In terms of internal challenges, how can we get out of our own way?
Clifford Berry is head of business excellence for Takeda at its Massachusetts Biologics Operations site. He’s been a human and organisational performance practitioner for over 20 years, with experience in commercial nuclear electrical generation, electric transmission and distribution, and biopharma.

Managing the burden of wounds by focusing on prevention


The NHS spends £8.3 billion a year treating chronic wounds on an estimated 3.8 million people, according to the recently updated study evaluating the “Burden of Wounds” to the NHS. Costs have increased by 48% in the five years since the study was first published and the overwhelming majority of this burgeoning demand, around 80% of the caseload, impacts on community healthcare.
This session chaired by Jacqui Fletcher OBE, focusses on managing the burden of wounds by focusing on prevention, and how technology and digitisation will enable a prevention focus.
Prof Julian Guest will focus on the costs of wounds with a specific drill down on pressure ulcers and the impact prevention would have. Secondly Una Adderley will discuss the National Wound Care Strategy and the role will have on pressure ulcers prevention.

In current times, how can the NHS best support honesty when things go wrong?


The duty of candour is a central to patient safety – the idea that, when things go wrong, healthcare professionals should be open and honest about this with patients and colleagues.
But while incident reporting is a central plank to patient safety, the evidence still suggests that adverse outcomes and near misses are under-reported. This even before the challenges of the pandemic – which has left staff understandably exhausted, overstretched and under pressure – is taken into account.
So how, in an environment as challenging as the service currently finds itself in, can candour in healthcare continue to be supported? How can leaders ensure that their colleagues have the time and space to report issues as they emerge? How can a no-blame culture continue to be fostered, from the boardroom down? What barriers remain to consistent reporting of incidents, how have they changed since the pandemic, and how can they be overcome? How might a culture of openness help combat health inequalities, not least those linked to ethnicity?
This HSJ webinar, run in association with RLDatix, will bring together a small panel to discuss these important issues.