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March 13, 2023

Events happening today

  1. ALL

    13 March 2023

    This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams and customer support teams and managers. The programme includes a section on handling complaints regarding COVID-19 - understanding the standards of care by which the NHS should be judged in a pandemic. 
    A highly interactive and effective workshop to improve confidence and consistency in handling complaints.
    For more information visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/complaints-resolution-and-mediation or email kate@hc-uk.org.uk.
    hub members receive a 20% discount. Email info@pslhub.org for discount code.

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    13 March 2023

    The Patient Safety Incident Response Framework (PSIRF) sets out a new approach to learning and improving following patient safety incidents across the NHS in England.
    Transition webinars focus on the different phases of the PSIRF preparation guide and feature presentations from NHS organisations currently transitioning to PSIRF.
    Tracey Herlihey, Head of Patient Safety Incident Response, NHS England Lauren Mosley, Head of Patient Safety Implementation, NHS England, Charity Mutiti, Patient Safety Specialist, NHS South West London ICB Marsha Jones , Deputy Chief Nurse, Epsom and St Helier University Hospitals NHS trust Jeni Deborah Mwebaze, Director of Quality, Croydon Health Services NHS Trust Patricia Goldrick, Senior Patient Safety and Improvement Manager, Croydon Health Services NHS Trust Further information

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  2. 10

    13 March 2023 10:00      12:00

    Primary care services are the front door to the NHS – they are the first port of call when we feel unwell and the main coordinator of care when we are living with ill health. The primary care team have an important role in making people feel welcomed, listened to and taken seriously.
    At National Voices we often hear stories from groups of people who struggle to have their communication needs met within primary care. As just one example, five years after the launch of the Accessible Information Standard, 67 per cent of Deaf people reported that still no accessible method of contacting their GP has been made available to them (Signhealth, 2022). 
    This issue also affects other groups with specific communication needs - people who don't speak English fluently, people with learning disabilities, autistic people, people with dementia, people with low or no literacy, people who are digitally excluded, people living nomadically, people experiencing homelessness and more.
    We know that these experiences happen within the context of a primary care team under exceptional pressures. This workshop will bring together people with lived experience from all the groups mentioned above, as well as voluntary sector organisations, members of the primary care workforce, primary care policy leads, as well as commissioners and providers to discuss the challenges and co-produce solutions.
    At the workshop, we hope to build and improve understanding of:
    The experiences of people with diverse communication needs within primary care. The barriers primary care teams experience in meeting diverse communication needs, especially under existing pressures. Practical ways that we can embed and improve inclusive communications within the primary care setting. Register for the webinar.
    If you have any questions, please contact aleyah.babb-benjamin@nationalvoices.org.uk

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