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  1. ALL
    DAY


    08 November 2022

    This one-day course is designed to provide delegates with the key skills and knowledge that they will require to conduct Root Cause Analysis effectively. The course content walks learners through the seven-key stages to conducting a high-quality Root Cause Analysis investigation. We pay particular attention to planning and managing investigations, interviewing staff, mapping information, using appropriate analysis tools to establish contributory factors, plus focus on creating fit-for-purpose action plans and final reports. We advocate Root Cause Analysis as a teambased approach and concur with NHS Improvement’s 2018 statement ‘investigations must be led by trained investigators with the support of an appropriately resourced investigation team’.
    For further information and to book your place visit www.healthcareconferencesuk.co.uk/conferences-masterclasses/root-cause-analysis-1-day-masterclass or email kate@hc-uk.org.uk
    hub members receive 20% discount. Email info@pslhub.org for discount code.
     

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  2. 9
    :00


    08 November 2022 09:15      16:15

    People invest time in hearing a story. Whether you want to influence key decision makers or develop a stronger rapport with your audience, telling a story helps you convey essential pieces of information in a relatable, memorable and humanistic way in a professional environment.
    By examining the stages and structure of storytelling, and how you can apply it to your organisation, the Storytelling to Influence: Speaking and Presenting course explores useful techniques that enable you to hook your audience and become a more powerful verbal communicator.
    Through a range of practical exercises, led by RADA trained, Sandra Miller, leave the day knowing how to make a lasting impression in the workplace.
    Learning outcomes
    Make a more powerful impression in meetings and presentations. Relay information in an experiential manner for greater impact and understanding. Use compelling stories to appeal to listeners’ emotions and drive your points home. Win over, influence and gain the trust of key stakeholders, service users and colleagues. Register

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  3. 14
    :00


    08 November 2022 14:30      16:00

    This participatory event, concerning research undertaken on patient safety, will consist of a 45 minute talk followed by a Q&A/interactive discussion about how hospital care can be improved and how the public can be empowered to be involved in their care.
    The talk will specifically draw upon Dr Elizabeth Sutton's recent research, which explored how patients understood patient safety, and how this affected the ways that they were involved in their care when hospitalised.  The Head of Patient Safety at University Hospitals of Leicester NHS Trust will be participating in the event and there will be a screening of an animated video based upon Dr Sutton's research on patient perceptions and experiences of involvement in their safety.  
    What’s it about?
    We are all likely to receive hospital care at some point in our lives or have relatives who have experienced hospital care.  This makes it vitally important that we are well informed about what patients experience when hospitalised and how best to improve that care. This event aims to highlight what patient safety means to patients, why it matters and to find ways of empowering the public to be involved in their hospital care.  I want to find out whether these experiences resonate with you.  How could patient safety be improved? What would you like to see happen?  How can we best help patients to speak up about their care when hospitalised? As an attendee, you will hear about research on this topic and have the opportunity to ask questions and put across your point of view.  
    This event will be led by Dr Elizabeth Sutton, Research Associate, University of Leicester. It will be of particular interest to anyone who has experience of hospital care or whose relative has received hospital care and patient groups.
    Book a place a the event

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