This National Virtual Summit focuses on the New National NHS Complaint Standards. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient care. The conference will also reflect on managing complaints regarding Covid-19 – understanding the standards of care by which the NHS should be judged in a pandemic and in particular responding to complaints regarding delayed treatment due to the pandemic.
For further information and to book your place visit www.healthcareconferencesuk.co.uk/conferences-masterclasses/nhs-complaints-summit or email kerry@hc-uk.org.uk
Follow on Twitter @HCUK_Clare #NHSComplaints
hub members can receive a 20% discount. Email info@pslhub.org for discount code.
Event details
