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Events happening today
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ALL
DAY
27 January 2022
This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers. The programme includes a section on handling complaints regarding COVID-19 - understanding the standards of care by which the NHS should be judged in a pandemic.
A highly interactive and effective workshop to improve confidence and consistency in handling complaints.
A simple model to facilitate effective responses will be shared and delegates will have the opportunity to practise the use of our unique AERO approach.
For more information visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/complaints-resolution-and-mediation or email kate@hc-uk.org.uk
hub members receive a 20% discount. Email infor@pslhub.org for discount code.
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10
:00
27 January 2022 10:30 11:15
Research suggests the pandemic has greatly disrupted diabetes care. A study from the University of Manchester suggested that in April 2020 alone there was a 70 per cent drop in recorded diagnoses of type 2 diabetes compared to expected rates based on 10-year trends, with rates of blood tests to monitor diabetes falling by 77 per cent in England.
There is now a significant backlog of patients awaiting assessment and review in primary care, increasing the risk of complications – and with them poorer outcomes for patients and greater costs to the service.
So what can diabetes teach us about how best to address pandemic-related care backlogs? What actions will need to be taken to most effectively prioritise need? How will primary and secondary care need to work together? How can the workforce be used most effectively, particularly given it has already been under severe strain for almost two years?
This HSJ webinar, run in association with Novo Nordisk, will bring together a panel of experts to discuss these questions and possible answers. We would be delighted were you able to join us. The event is entirely non-promotional and will not involve any discussion of medicines.
Register
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17
:00
27 January 2022 17:00 18:00
The pandemic has made clear that safer care for all starts with the ones in the centre of healthcare: patients and their providers. Leaders also play a key role in creating a safe environment, especially as healthcare workers face record levels of stress and burnout in the workplace. In order to recover and build resilience, we need to draw on the experiences of healthcare workers to understand and create safer healthcare.
In this webinar we’ll deep-dive into the experiences and perspectives of the panellists, by asking, "How can we improve provider safety, and thus patient safety, to emerge stronger post-pandemic?"
Panellists include:
Jennifer Zelmer, President and CEO, Healthcare Excellence Canada Dr. Michael Gardam, CEO, Health PEI Danielle Bellamy, Director of Continuing Care – SE (Network 3, 4 & 5), Yorkton & District Nursing Home (Saskatchewan Health Authority) Alice Watt, Senior Medication Safety Specialist, Institute for Safe Medication Practices Canada (ISMP Canada) and Hospital Pharmacist Wendy Nicklin, Member, Patients for Patient Safety Canada Event timings 12.00-1.00pm ET, (5.00-6.00pm GMT)
Register for this event
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