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    07 September 2020

    This free four-week online course from the King's Fund will provide you with a broad understanding of the NHS – its inner workings, how it all fits together and the challenges it typically faces.
    You will build your knowledge of the health system in England through articles, quizzes and videos with experts from The King’s Fund. Plus you can study each week at a time that suits you.
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    07 September 2020

    This masterclass will provide participants with an in-depth knowledge of what needs to be done to comply with the duty of candour; clarify ‘grey areas’ and provide guidance on dealing with difficult situations which may arise. It will provide participants with an understanding of good practice in implementing the duty and, in particular doing so in a meaningful way with empathy, to not only comply, but to work with patients and loved ones in a way that puts the emotional experience at the heart of communication.
    Anyone with responsibility for implementing the duty of candour should attend, whether as a health or social care professional or at an organisational level, be it in the NHS, private healthcare or social care. Health and social care professionals; staff with responsibility for quality, safety, clinical governance, safety investigations, complaints or CQC compliance, patient experience and executive teams would benefit from attending.
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