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27 January 2020
This national conference looks at the practicalities of serious incident investigation and learning. The event will look at the development of the New Patient Safety Incident Response Framework (previously known as the Serious Incident Framework) the scope of which was announced in July 2019, and the implications for serious incident investigation. The conference will also update delegates on the National Learning from Deaths guidance and implementation in practice including the new role of the Medical Examiner. There will be an extended focus on learning from serious incidents, ensuring the investigation findings lead to change and improvement.
Further information and to book your place or email kate@hc-uk.org.uk
hub members can receive 20% discount, available by quoting ref: HCUK20PSL when booking (*cannot be used in conjunction with any other offer. Full T&Cs available upon request).
Follow the conference on Twitter #NHSSeriousIncidents
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27 January 2020
This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement and assurance. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, using the NHS Improvement National Patient Experience Improvement Framework, demonstrating insight and responsiveness in real time, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.
Further information and to register
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