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December 2022

Population health: joining the dots and recognising the opportunities


Population health is an increasingly clear and important priority for the health and care system and is key in addressing health inequalities. This is clear in the NHS Long Term Plan, in the 2022 Health and Care Act, and in the current and likely future policy landscape.
A population health-led approach to health and care aims to improve physical and mental health outcomes, promote wellbeing and reduce health inequalities across an entire population.
Whether you’re working in an integrated care system (ICS), primary care network, a national body, community group, or you’re someone with lived experience it is likely that you have been thinking about your own role in population health and how best you can help to improve the health and care of the people in your local area.
This event from the King's Fund will bring together those working in the NHS, public health, local authorities, the voluntary, community and social enterprise sector, and local communities to consider how best they can join the dots between work that is already under way and how to support others in their efforts to improve population health.

Patients Association patient partnership week


This winter the Patients Association is bringing patients, carers and healthcare professionals together to talk about patient partnership.
It will look at some great examples of shared decision making, take a look at how the new Integrated Care Systems in England are working with patients and local communities, and we’ll showcase some of the great work we’ve done with our partners that has given patients and carers the opportunity to engage with the health and social care system.
Special guest:
As part of the week, Dr Henrietta Hughes, Patient Safety Commissioner for England, will be in conversation with our Chief Executive, Rachel Power on Wednesday November 30th.
All the events, including the event with Dr Hughes will be held on Zoom.
Here are the details if you’d like to save any of the dates. Registration some of the events are open now and the others, soon.
Shared decision making – examples of great practice
Monday November 28th 8am – 8.55am
Aimee Robson, Deputy Director, Personalised Care, NHS England, & Duvie Dafinone, Patient and Public Voice Partner, on decision support tools launched this summer to support shared decision making.
Dr Sam Finnikin, GP, Sutton Coldfield and clinical research fellow, University of Birmingham, on Our Health – Our Knowledge, a new resource designed to help people who are thinking about choices in healthcare.
Registration has opened on Eventbrite for this event.
Rachel Power in conversation with Dr Henrietta Hughes, Patient Safety Commissioner England
Wednesday November 30th 9am – 10:00am
Registration has opened on Eventbrite for this event.
Partnering with patients and communities – what’s happening in ICSs
Wednesday November 30th 12.30pm – 2:00pm
Patients and industry working together – stories from our projects
Thursday December 2nd 8am – 8.55am

Introduction to the access to work mental health support service


The past couple of years have placed enormous pressures on the mental health and wellbeing of the population. The current cost of living crisis is having a significant impact on people’s state of mind with millions feeling stressed about rising food and energy prices as we head into winter.
Delivered by Maximus, the Access to Work Mental Health Support Service, funded by the Department for Work and Pensions, can help employees and employers during this difficult time with their mental health.
Completely confidential, the service is available at no charge to anyone with depression, anxiety, stress or other mental health issues, affecting their work. Remploy already helped thousands of people across England, Scotland and Wales, to remain in, or return to work, so our expertise speaks for itself.
Led by Bethany Kimberley and Kaylena Mushen, this webinar will introduce the service, covering facts and statistics around mental health. It also looks at the service’s aims, eligibility criteria and referral process, plus what support and workplace adjustments are available at home, in an office, or other place of work.
The session will also introduce and additional service, offering virtual one-to-one support appointments for employees. Learn how to gain access to fully-funded expert advice and support for up to nine months, which includes –
A well being plan to help employees stay in, or attend work. Ideas for suitable workplace adjustments. Tailored coping strategies. Facts and statistics around mental health.  Aims of the service. Details of the eligibility criteria and referral process. The support and interventions available. Register

Patients and industry working together – stories from our projects


Sarah Whitehead, External Relations and Public Affairs Manager, Novo Nordisk and Sarah Louis, patient partnership, talk about The Patient Association's biosimilars project.
A speaker from Nutricia, and Carolyn Wheatley, patient participant, will speak about the nutrition checklist.
Dr Aman Gupta, Medical Affairs Manager at Pfizer and Fran Husson, patient participant, will speak about their work in antimicrobial resistance.
Register for this event.

Measuring, understanding and acting on patient experience insight: from insight to improvement

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement and assurance. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/patient-experience-insight or email nicki@hc-uk.org.uk
hub members receive 20% discount. Email info@pslhub.org for discount code.
Follow on Twitter @HCUK_Clare #PatientExp

Aqua - PSIRF senior leadership webinar


This session hosted by the Advancing Quality Alliance (Aqua) aims to help Senior Leaders in the NHS understand the what, why and how of the Patient Safety Incident Response Framework (PSIRF) and what it means in terms of responsibilities, assurance, and review of investigation outcomes (moving from blame towards learning and improvement).
This event is aimed at Executive and Non-Executive Directors.
(Please note, this event will be repeated on 5 December 2022)

IHI Forum


This year's Institute for Healthcare Improvement will take place in person on December 4–7 in Orlando, Florida, and online 13–15 December.

Masterclass: Designated safeguarding officer training

This one-day masterclass, facilitated by Glenys Hurt-Robson, Associate Facilitator, The Athena Programme, will support you to develop your role and responsibility as a Designated Safeguarding Officer / Designated Safeguarding Lead / Named Professional for safeguarding in your organisation. It will enable you to understand one or both of the child and adult abuse investigation processes under Working Together to Safeguard Children (2018) and / or the Care Act 2014.
This course will connect emotionally with your safeguarding core. It will stimulate and support you as you reflect on the key responsibilities of the role and how these relate to your organisational context. Against a backdrop of current safeguarding legislation (Children Act 2004, Care Act 2014) it will help you examine your own role and the roles of others in the multi-agency world of protecting and supporting children and adults at risk. The skills and knowledge gained will raise your awareness of current risks and allow you to proactively develop your safeguarding role.
The course will assist in building your resilience in dealing with allegations against staff and in-depth understanding of how to protect and support those involved.
The content is based on current NHS Intercollegiate Documents - Roles and Competencies for Safeguarding and pitched at NHS level 4 for named professionals.

Aqua - PSIRF senior leadership webinar


This session hosted by the Advancing Quality Alliance (Aqua) aims to help Senior Leaders in the NHS understand the what, why and how of the Patient Safety Incident Response Framework (PSIRF) and what it means in terms of responsibilities, assurance, and review of investigation outcomes (moving from blame towards learning and improvement).
This event is aimed at Executive and Non-Executive Directors.

Investigation of deaths & serious incidents in mental health services - Implementing the New Patient Safety Investigation Framework (PSIRF)

This national conference looks at the practicalities of serious incident investigation and learning from deaths in mental health services. The event will look at the development and implementation of the New Patient Safety Incident Response Framework (previously known as the Serious Incident Framework) which was published on 16 August 2022. 
The conference will also update delegates on best current practice in serious incident investigation and learning, including mortality governance and learning from deaths. There will be an extended focus on ensuring serious investigation findings lead to change and improvement, and updates from PSIRF early adopter sites in mental health. The conference will also examine how the new framework will fit with the Royal College of Psychiatrists Care Review Tool for mortality review.

Time for action on poverty: practical steps for the NHS and its partners

The case for addressing poverty, its root causes and associated health inequalities is urgent and overwhelming. The Covid-19 pandemic has laid bare the harm caused by deprivation, and the cost-of-living crisis is likely to hit the poorest the hardest – leading to poorer health and lower social mobility.
At this event, leaders across the NHS, local government, the voluntary, community and social enterprise (VCSE) sector, and those with lived experience will share learning on the role of the health and care sector in tackling the root causes of poverty.
This King's Fund event will provide practical examples on how the health and care sector can effectively engage with partners across local government, the VCSE sector and business, to achieve meaningful progress on poverty and deliver services to the most excluded in society. You will hear about the role of NHS organisations as ‘anchor institutions’ and discuss how health and care organisations should use their influence and resources to poverty-proof services, address inequalities, and benefit the communities they serve.

Patient safety: Behavioural insights and nudge theory in improving patient safety and safety culture

This one-day masterclass will focus on how to use behavioural insights and nudge theory to look at patient safety and safety culture.
"Nudge Theory is based upon the idea that by shaping the environment, also known as the choice architecture, one can influence the likelihood that one option is chosen over another by individuals. A key factor of Nudge Theory is the ability for an individual to maintain freedom of choice and to feel in control of the decisions they make. "
Nudge-type interventions have the potential for changing behaviours. We will look at examples of nudge theory use in healthcare and external organisations and how we can use these to improve patient safety and also to reduce inefficiency and waste.
We will look at the type of interventions suitable for nudges and how to develop them.
Key learning objectives: 
Behavioural insights. Nudge theory. Use of nudge theory to improve patient safety. Developing nudges. Opportunities for nudge-type interventions. Facilitated by Perbinder Grewal.
hub members receive a 20% discount. Email info@pslhub.org for a discount code.

SHOT: Transfusing wisely webinar


Sign up for this webinar

Complaints resolution & mediation

RegisterThis course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers.  The programme includes a section on handling complaints regarding Covid-19 - understanding the standards of care by which the NHS should be judged in a pandemic. 
A highly interactive and effective workshop to improve confidence and consistency in handling complaints.
A simple model to facilitate effective responses will be shared and delegates will have the opportunity to practise the use of our unique AERO approach.
Key objectives:
Improved confidence in using mediation techniques to resolve challenging customer complaints. Use of a methodology to improve consistency in successfully addressing challenging customer concerns. Personal Action plan to take back to my role and my team. Complaints Resolution & Mediation (healthcareconferencesuk.co.uk)
hub members receive a 20% discount. Email info@pslhub.org for a discount code.

Improving patient safety using induction and mandatory training

The new NHS Patient Safety Syllabus has brought education and training to the fore to push patient safety in healthcare. Based on the syllabus this masterclass will focus on how induction and mandatory training can be improved for patient safety. It will look at the case for change and how we can develop a culture of learning.
Key learning objectives:
share learning culture person centred care lifelong learning. The course is facilitated by Perbinder Grewal.
hub members receive a 20% discount. Email info@pslhub.org for a discount code.

The future of healthcare investigations


This free webinar will explore what the future looks like for this critical area of human factors investigation. The presenters will each talk about a different aspect and there will be time for you to ask questions.
The future of healthcare investigation: focus on learning and improvement
Mark Sujan will talk about the new NHS England Patient Safety Incident Response Framework (PSIRF) which puts emphasis on learning and improvement. You’ll hear about the limitations of existing approaches to learning from incidents in healthcare, which PSIRF tries to overcome. You’ll then find out about the principles of organisational learning for achieving sustainable change, based on the CIEHF guidance.
Transition: HSIB to HSSIB and MNSI
HSIB’s Deinniol Owens will reveal that in April 2023, the Healthcare Safety Investigation Branch (HSIB) will transition into two new organisations: The Health Services Safety Investigation Body (HSSIB) and the Maternity and Newborn Safety Investigations (MNSI) Special Health Authority. You’ll get insight into the roles of the new organisations and hear about the additional focus on the new powers and opportunities available to HSSIB now that it’s been confirmed in statute by the Health and Care Act 2022.
Investigation education: The transfer of knowledge
Andrew Murphy-Pittock will explore one of the key objectives of HSIB, which is to transfer knowledge to those undertaking and overseeing patient safety investigations. You’ll find out how HSIB has developed a flexible, agile programme, working with colleagues at PSIRF, to help healthcare organisations on the move away from the Serious Incident Framework to a systems-focused approach to learning, involving those affected by incidents in the process. You’ll also hear about current and future plans for the education programme.
Who will this be of interest to?
This webinar should be of interest to healthcare professionals, investigators, change managers, process designers and anyone with an interest in patient safety.

Deteriorating Patient Summit: Recognising and responding to the deteriorating patient & ensuring best practice in the use of NEWS2 in all patients

The Deteriorating Patient Summit focuses on recognising and responding to the deteriorating patient through improving the reliability of patient observations and ensuring quality of care. The conference will include national developments, including the recent recommendations on NEWS2 and Covid-19, and implementing the recommendations from the HSIB Investigation into recognising and responding to critically unwell patients. The conference will include practical case study based sessions on identifying patients at risk of deterioration, improving practice in patient observations, responding to the deteriorating patient, improving escalation and understanding success factors in escalation, sepsis and Covid-19, involving patients and families in recognising deterioration, and improving the communication and use of NEWS2 in the community, including care homes, and at the interface of care. 
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/deteriorating-patient-summit or email kate@hc-uk.org.uk
hub members receive a 20% discount. Email info@pslhub.org for discount code
Follow on Twitter @HCUK_Clare #DeterioratingPatient

NHS England & Picker National Insight Webinar on Under 16 cancer patient experience survey


NHS England (NHSE) and Picker are pleased to announce a National Insight Webinar designed to unpick the results of the 2021 Under 16 Cancer Patient Experience Survey (U16 CPES).
The webinar is dedicated to helping NHS teams, providers, charities, commissioners, and the wider public to better understand their results, identify areas for action, and place person centred care at the heart of operations.

Prehabilitation: Principles & practice for supporting patients to get fit for surgery/cancer treatment

This conference focuses on prehabilitation – Principles and practice, and will provide a practical guide to delivering an effective prehabilitation programme, ensuring patients are fit and optimised for surgery/treatment. This is even more important in light of the Covid-19 pandemic and lockdowns which have had a negative effect on many individual’s health and fitness levels, and currently high waiting lists could be used as preparation time to ensure the best outcomes. The conference will look at preoperative/pre treatment optimisation of patients fitness and wellbeing through exercise, nutrition and psychological support. 
This conference will enable you to:
Network with colleagues who are working to deliver effective prehabilitation for surgery/treatment.  Reflect on a patient lived experience to understand how to engage patients in prehab programmes. Learn from outstanding practice in implementing a prehabilitation programme. Embed virtual prehabilitation into your programme during and beyond Covid-19. Demonstrate a business case for prehabilitation and ensure prehab services continue through and beyond the pandemic.  Reflect on national developments and learning. Improve the way we support patients to prepare themselves, physically and emotionally for surgery/treatment. Develop your skills in Behaviour Change and Motivational Interviewing.. Embed virtual prehabilitation into your programme during and beyond Covid-19. Learn from case studies.  Understand how you can improve emotional and psychological support. Explore the role of prehabilitation in older people. Work with patients to improve nutrition. Ensure you are up to date with the latest evidence. Self assess and reflect on your own practice. Supports CPD professional development and acts as revalidation evidence. This course provides 5 Hrs training for CPD subject to peer group approval for revalidation purposes. Register

What makes us safe? How we can improve patient safety together


This participatory event, concerning research undertaken on patient safety, will consist of a 45 minute talk followed by a Q&A/interactive discussion about how hospital care can be improved and how the public can be empowered to be involved in their care.
The talk will specifically draw upon Dr Elizabeth Sutton's recent research, which explored how patients understood patient safety, and how this affected the ways that they were involved in their care when hospitalised.  The Head of Patient Safety at University Hospitals of Leicester NHS Trust will be participating in the event and there will be a screening of an animated video based upon Dr Sutton's research on patient perceptions and experiences of involvement in their safety.  
What’s it about?
We are all likely to receive hospital care at some point in our lives or have relatives who have experienced hospital care.  This makes it vitally important that we are well informed about what patients experience when hospitalised and how best to improve that care. This event aims to highlight what patient safety means to patients, why it matters and to find ways of empowering the public to be involved in their hospital care.  I want to find out whether these experiences resonate with you.  How could patient safety be improved? What would you like to see happen?  How can we best help patients to speak up about their care when hospitalised? As an attendee, you will hear about research on this topic and have the opportunity to ask questions and put across your point of view.  
This event will be led by Dr Elizabeth Sutton, Research Associate, University of Leicester. It will be of particular interest to anyone who has experience of hospital care or whose relative has received hospital care and patient groups.
Book a place a the event

Implementing the Duty of Candour with empathy

This masterclass will cover the new guidance and provide participants with an in-depth knowledge of what needs to be done to comply with the duty of candour; clarify ‘grey areas’ and provide advice on dealing with difficult situations which may arise. It will provide participants with an understanding of good practice in implementing the duty and, in particular doing so in a meaningful way with empathy, to not only comply, but to work with patients and loved ones in a way that puts the emotional experience at the heart of communication.
Anyone with responsibility for implementing the duty of candour should attend, whether as a health or social care professional or at an organisational level, be it in the NHS, private healthcare or social care. Health and social care professionals; staff with responsibility for quality, safety, clinical governance, safety investigations, complaints or CQC compliance, patient experience and executive teams would benefit from attending.
See flyer attached below:
Implementing the Duty of Candour with Empathy generic leaflet.pdf
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/duty-of-candour or click on the title above or email kate@hc-uk.org.uk
hub members receive a 20% discount. Email info@pslhub.org for a discount code.

Re-thinking patient safety - Suzette Woodward


Email rduh.qit@nhs,net to book a place.

Investigation and learning from deaths in NHS trusts

Note: this conference has been rescheduled from the 14 September 2022.
By collecting the data and taking action in response to failings in care, trusts will be able to give an open and honest account of the circumstances leading to a death. This National Conference focuses on improving the investigation and learning from deaths in NHS Trusts and will reflect on learning from deaths. There will be a focus on mortality review during the Covid pandemic and how mortality investigation should be managed in these cases.
The conference will discuss the role of Medical Examiners in learning from deaths which is now being extended to all non-coronial deaths wherever they occur. The conference will also update delegates on the New National Patient Safety Incident Response Framework including sharing experience from an early adopter site.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/investigation-and-learning-from-deaths-in-nhs-trusts or email nicki@hc-uk.org.uk
hub members can receive a 20% discount. Email info@pslhub.org for discount code.
Follow on Twitter @HCUK_Clare #LFDNHS

Health Data Research UK Scientific Conference 2022: Data for global health and society


This free event celebrates the global health data revolution, and aims to help build the knowledge, collaborations and public trust needed to enable data-driven discoveries which improve peoples’ lives.
The last few years have demonstrated the enormous power of data to advance medical knowledge and deliver radical improvements to people’s lives. Treatments, vaccines and life-saving policies have all been delivered in record time thanks to large-scale data, advanced analytics and innovative developments in data governance.  
But these benefits must not be limited to Covid-19. They must extend to people living with other conditions such as mental illness, cancer, heart disease and diabetes. And they must be inclusive of and accessible to the entire global population. 
Health Data Research UK’s annual scientific conference will be a free one-day, hybrid event hosted in Birmingham, UK, to celebrate this progress and allow us to come together and build momentum in the health data research revolution.
Register for an in-person or virtual ticket

Moving from serious incident investigation to implementing PSIRF

This national conference looks at the practicalities of serious incident investigation and learning. The event will look at the development and implementation of the new Patient Safety Incident Response Framework (previously known as the Serious Incident Framework) a version of which has now been published. Local systems and organisations outside of the early adopter areas are free to use the already published version of the PSIRF to start to plan and prepare for PSIRF’s full introduction. The conference will also update delegates on best current practice in serious incident investigation and learning, including mortality governance and learning from deaths. There will be an extended focus on ensuring serious investigation findings lead to change and improvement, and updates from PSIRF early adopter sites.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/serious-incident-investigation-patient-safety or email nicki@hc-uk.org.uk
hub members receive a 20% discount. Email info@pslhub.org for a discount code.
Follow on Twitter @HCUK_Clare #NHSSeriousIncidents

Masterclass: Developing your role as a Senior Information Risk Owner SIRO

This masterclass will focus on developing your role as a SIRO (Senior Information Risk Owner) in health and social care.
Key learning objectives:
Understanding the role of the Senior Information Risk Owner. Identifying information risks across the organisation. Working with others to mitigate the risk to patients, staff and organization. Confidence that all reasonable technical and organisation measure are in place. Giving assurance to the Board that risks have been considered, mitigated or owned. Understand the requirements of external confidence that policies, procedures are in place to deal with data breaches. Facilitated by  Andrew Harvey IG Consultant BJM IG Privacy Ltd.
hub members receive a 20% discount. Email info@pslhub.org for discount code.

Executive Roundtable: Lessons from the NHS-VMI Partnership Evaluation

Developing a culture of continuous improvement is an imperative as healthcare organisations face unprecedented challenges and strive for sustainability. Join an executive leadership panel for a virtual roundtable discussion and learn about crucial lessons from Warwick Business School's recently published independent study of the NHS-VMI partnership. The research reveals the effectiveness of applying a systems approach to learning and improvement across five NHS trusts in partnership with NHS Improvement. It will explore crucial lessons for leaders as they work to improve patient outcomes, population health, access, equity, and the overall patient experience, even during disruptions like the Covid pandemic. This includes:
Leadership models, behaviours and practices that were observed to be essential components of leading change in organisations. How to enable “partnership” ways of working through practices and mechanisms that foster and maintain collaborative ways of working. Cultural elements necessary for the successful adoption of an organisation-wide improvement programme. Register

Supporting independent providers with preparation to implement PSIRF


The NHS England National Patient Safety Team are hosting this webinar on 15 December 2022 to support independent providers to prepare for the implementation of the new Patient Safety Incident Response Framework (PSIRF). The webinar will help independent provider organisations to work through the PSIRF preparation phases alongside their ICBs to enable transition to the new framework from the existing Serious Incident Framework by Autumn 2023.
The webinar will cover:
Introduction and latest updates on PSIRF How to engage and support collaborative working How to develop a patient safety incident response policy and plan How to resource a patient safety incident response team Q&As. Speakers:
Tracey Herlihey, Head of Patient Safety Incident Response Policy, NHS England Lauren Mosely, Head of Patient Safety Implementation, NHS England. Register