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March 2023

HoPE Storytelling Festival 1 - NHSE Storytelling Update


NHS England in their collaborative work with the Heads of Patient Experience (HOPE) network have focussed on how narrative and stories can be used to make improvements to experiences of delivering and receiving care.
Part of this work has been to use digital stories and to explore the use of broader storytelling activities.
Digital stories are a method of sharing personal experiences; encouraging people to share their story in the first person, working in partnership to process and edit an audio recording, then overlay it with pictures and/or art to create a 3-to-5-minute digital story. 
In this first session they explore the how stories are used in Trusts and at a strategic level in NHSE to start improvement work, how this is being done working in partnership with the people who share their stories and how stories are shaping future policy.
They will update on progress and share their approach to measuring impact and outcomes.
You will hear from people who have shared personal stories about what it has meant to them and from staff who have worked in partnership to improve services. They will also share how stories are unpeeling the layers of other more traditional sources of data and how multiple data sources can enhance our understanding and improve care.
Join for a packed session of learning, insight, and networking the first of series of sessions across the month of March.
Reserve your place

NHS Complaints Summit

This National Virtual Summit focuses on the National NHS Complaint Standards published by the Parliamentary and Health Service Ombudsman.
Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient care. The conference will also reflect on managing complaints regarding Covid-19 – understanding the standards of care by which the NHS should be judged in a pandemic and in particular responding to complaints regarding delayed treatment due to the pandemic.
For further information and to book your place visit see https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/nhs-complaints-summit or email kate@hc-uk.org.uk.
hub members receive a 20% discount. Email info@pslhub.org for discount code.
Follow on Twitter @HCUK_Clare #NHSComplaints

HoPE Storytelling Festival - Dreams Session


Everyone makes stories during sleep that can metaphorically depict our waking life experiences and concerns. Have you wondered what waking life memories have led to a dream?  Discuss a recent or important or intriguing dream you have had. While you discuss it, Julia Lockheart captures your dream narrative in a work of art drawn and painted onto pages taken from the first English translation of Freud’s book The Interpretation of Dreams. After the session the dreamer will receive a high quality mounted Giclée print of the artwork to display at home and discuss with family and friends. The event is part of the DreamsID  (Dreams Illustrated and Discussed, Dreams Interpreted and Drawn) art science collaboration.
Dr Julia Lockheart is Associate Professor at Swansea College of Art, University of Wales Trinity Saint David, and Associate Lecturer at Goldsmiths, University of London.
Professor Mark Blagrove is Professor of Psychology at Swansea University and researches the science of sleep and dreaming.

Provider collaboration: building on what works and looking to the future


From July 2022, all NHS trusts providing acute and mental health services will need to join a provider collaborative, with these collaboratives forming a universal part of the provider landscape. Working within a challenging NHS environment – struggling with record high waiting lists and a limited workforce – provider collaboratives offer an opportunity to make efficiencies whilst improving service delivery. As providers move from a mindset of competition to one of collaboration, they must come together to deliver better services and improve care pathways.
However, the purpose and form of these collaboratives can vary considerably across England and important decisions remain over the governance and accountability arrangements of these new collaboratives.
Join the King's Fund for this digital virtual conference bringing together leaders from across collaboratives to explore this new approach to service delivery. The event will explore what collaboration models have been successful before and the barriers they overcame. What can we learn from these as new collaboratives are set to take shape?

Reflections on impact & evaluation of public involvement: Who, Why, & What?


Health and care, and academic environments can have specific expectations that influence the evaluation of public involvement. These expectations may shape why the evaluation takes place and the approaches deemed ‘valid’.
The hosts of this ‘Necessary Conversation’ argue that these environments and the approaches that they tend to favour, can lead to public contributors being absent from the conversation about what matters.
Lynn Laidlaw leads this session with Niccola Hutchinson-Pascal and others to be confirmed. Lynn will be asking who is pushing the impact and evaluation agenda, where does the power lie, and what are the different forms of impact that exist?
Sign up for this event

NHS Patient Safety: PSIRF - Prevention – Culture. How to stop preventable deaths.


Join Stuart Paviour business psychologist and innovator in patient safety since 2000, in conversation with Maria Paviour.
Stuart has worked with NHS Vanguards and in Private Healthcare in improving wellbeing, patient safety and reducing costs and was involved in application of the first ‘care pathways’ - see case studies for more information.
Maria is a Registered Occupational Psychologist, Neuroscientist (King’s College London), specialist in Human Factors in Healthcare for 25 years, UK and EU Government Award Winner, best-selling author.
A former Primary Care Practice Business Manager, Maria is an NHS whistle blower and campaigner for patient safety and Just cultures in the NHS (Patient’s First Charity) and an NHS England Think Tank member for tackling workplace bullying. Maria was an innovator, bringing 'Care pathways' model to the UK for preventative patient safety.
Please check out Stuart and Maria's film https://youtu.be/P6nXswcepo0 in which they cover the three game changing approaches that will:
1. Mobilise high performance from your current resources and people.
2. Achieve optimal team responsiveness that delivers safe practice.
3. Accurately measure productivity and forecast increased efficiency for maximum ROI.
The event will take a deeper dive into the topic and provide opportunities for Q&A.

Complaints resolution & mediation

This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams and customer support teams and managers. The programme includes a section on handling complaints regarding COVID-19 - understanding the standards of care by which the NHS should be judged in a pandemic. 
A highly interactive and effective workshop to improve confidence and consistency in handling complaints.
For more information visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/complaints-resolution-and-mediation or email kate@hc-uk.org.uk.
hub members receive a 20% discount. Email info@pslhub.org for discount code.

Patient Safety Incident Response Framework (PSIRF) transition webinar 3: From governance to planning

The Patient Safety Incident Response Framework (PSIRF) sets out a new approach to learning and improving following patient safety incidents across the NHS in England.
Transition webinars focus on the different phases of the PSIRF preparation guide and feature presentations from NHS organisations currently transitioning to PSIRF.
Tracey Herlihey, Head of Patient Safety Incident Response, NHS England Lauren Mosley, Head of Patient Safety Implementation, NHS England, Charity Mutiti, Patient Safety Specialist, NHS South West London ICB Marsha Jones , Deputy Chief Nurse, Epsom and St Helier University Hospitals NHS trust Jeni Deborah Mwebaze, Director of Quality, Croydon Health Services NHS Trust Patricia Goldrick, Senior Patient Safety and Improvement Manager, Croydon Health Services NHS Trust Further information

National Voices workshop : Meeting diverse communication needs in primary care


Primary care services are the front door to the NHS – they are the first port of call when we feel unwell and the main coordinator of care when we are living with ill health. The primary care team have an important role in making people feel welcomed, listened to and taken seriously.
At National Voices we often hear stories from groups of people who struggle to have their communication needs met within primary care. As just one example, five years after the launch of the Accessible Information Standard, 67 per cent of Deaf people reported that still no accessible method of contacting their GP has been made available to them (Signhealth, 2022). 
This issue also affects other groups with specific communication needs - people who don't speak English fluently, people with learning disabilities, autistic people, people with dementia, people with low or no literacy, people who are digitally excluded, people living nomadically, people experiencing homelessness and more.
We know that these experiences happen within the context of a primary care team under exceptional pressures. This workshop will bring together people with lived experience from all the groups mentioned above, as well as voluntary sector organisations, members of the primary care workforce, primary care policy leads, as well as commissioners and providers to discuss the challenges and co-produce solutions.
At the workshop, we hope to build and improve understanding of:
The experiences of people with diverse communication needs within primary care. The barriers primary care teams experience in meeting diverse communication needs, especially under existing pressures. Practical ways that we can embed and improve inclusive communications within the primary care setting. Register for the webinar.
If you have any questions, please contact aleyah.babb-benjamin@nationalvoices.org.uk

Strike quickly to prevent SSIs

When surgical site infection (SSI) rates began to climb at University of Wisconsin Health, a multidisciplinary group of surgical professionals assembled to drill down to the root causes of the infections. The Strike Team now has full authority to recommend changes to daily practices and retains final say in what must be done to improve patient care. Learn from the team’s evidence-based success by understanding how they use real-time data to identify gaps in care and implement proven protocols that improve infection prevention practices.
Join a live webinar to discover:
Evidence based successes in SSI prevention. How to use real-time data to identify gaps in care. Implementation strategies and protocols that improve infection prevention practices. Register

Transforming the ‘waiting list’ into a ‘preparation list’


This is a free live webinar event on ''Transforming the ‘waiting list’ into a ‘preparation list’ for Cheshire and Merseyside ICS'' with speaker Dr Mark Ratnarajah.
The session will focus on how smart triage and digital health coaching is improving patient outcomes and reducing elective surgery waiting times across the Cheshire and Merseyside ICS.
This event is open to everyone to attend and share thoughts and experiences on different topics. Join us to discuss, discover and learn about the latest ongoings in health tech.

​Improving health literacy & protecting the value of access to care for better public and patient involvement in mitigating COVID: EU training session

Implemented as part of two projects, "Improving health literacy for better public and patient involvement in mitigating COVID-19 pandemic using interactive and intuitive educational tools"  &  "Protecting the value of access to care during - and after - the COVID-19 pandemic across Europe: focus on antivirals", the training sessions will be addressed to representatives of Civic and Patients' Associations from across Europe. The events, which will be held in English, will provide a common set of up-to-date information, share experiences, identify lessons learned, and also obtain feedback from the associations. 
There will be two separate sessions: 
1) "Knowing and Mitigating the Impact of COVID-19" with these main topics:
Essential language and dangerous beliefs Virus mutations, how they happen and what to expect What should we expect (and not expect) from the anti-COVID-19 vaccine? Antibiotic use in COVID-19, when is it appropriate?  2) "The value of access to care: focus on antivirals" on:
Treatments and approved drugs: to whom and how? The role of antivirals Complications of the disease, not only lungs. Symptoms of "Long Covid," how to identify it and what to do; Do vaccines have a role? Cancer prevention and screening: the great absentees in the pandemic.  Register

IHI's Patient Safety Awareness Week - Back to our purpose: The reboot of safety


Despite decades of attention to safety, the 2023 New England Journal of Medicine article titled "The Safety of Inpatient Health Care" ushers in a stark reminder that patients continue to experience unacceptably frequent, and often serious, harms while receiving care. This 2023 IHI Patient Safety Awareness Week free webinar features lead author and globally renown safety expert, Dr. David Bates, who will share perspective on the history of harm in health care, key findings, and insights from this recent publication, associated opportunities to improve identification and measurement of events, and methods for anticipating and preventing harm. 
Whether you’re a health care leader, safety or quality professional, direct care provider, or work in any setting or role in health care, you’ll leave this illuminating discussion with refreshed thinking about what’s essential for a radical reboot of safety and the role that you and your organizations can take to eliminate and prevent harm.

IHI: Partnering with patients to improve diagnostic safety


Every year, diagnostic errors (missed, delayed, or incorrect diagnoses) affect at least one in twenty adults in the United States and cause substantial harm to patients of all ages. The diagnostic process is complex and so far, only limited effective interventions for diagnostic error reduction have been identified and implemented.
A particularly promising way to improve diagnostic safety is to involve patients and their families. Patients’ experiences can contribute to establishing research priorities to reduce diagnostic error, as they provide valuable insights that are complementary to that of researchers and clinicians. Throughout the continuum of health care, patients interact with a variety of health care providers from different medical specialties and in a variety of health care settings. Patients can also have a more prominent role in contributing to the development and implementation of interventions to improve diagnostic safety.
As part of IHI’s annual Patient Safety Awareness Week, join us for this free webinar to learn more about partnering with patients and their care partners to improve diagnostic safety.
Register for the webinar

Root Cause Analysis: 1 day masterclass

This intensive masterclass will provide in-house Root Cause Analysis training in line with The NHS Patient Safety Strategy (July 2019).
The course will offer a practical guide to Root Cause Analysis with a focus on systems-based patient safety investigation as proposed by the forthcoming National Patient Safety Incident Response Framework which emphasises the requirement for investigations to be led by those with safety investigation training/expertise and with dedicated time and resource to complete the work. This course will include an opportunity for learners to gain a Level 3 qualification (A level equivalent) in RCA skills (2 credits / 20 hours) on successful completion of a short-written assignment.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/root-cause-analysis-1-day-masterclass  or email kate@hc-uk.org.uk.
hub members receive a 20% discount. Email info@pslhub.org for discount code.

Hospital at night summit: Improving out of hours care in hospitals

This Hospital at Night Summit focuses on out of hours care in hospitals delivering high quality safe care at night, and supporting the wellbeing of those working at night.
Through national updates, networking opportunities and case studies this conference provides a practical guide to delivering a high quality hospital at night and transforming out of hours services and roles to improve patient safety. The 2023 conference will focus on the developing an effective Hospital at Night service, and focus on the practicalities of supporting staff at night, improving wellbeing and fighting fatigue.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/hospital-at-night-summit or email frida@hc-uk.org.uk.
hub members receive a 20% discount. Email info@pslhub.org for discount code.
Follow on Twitter @HCUK_Clare #HospitalAtNight

GOSH Patient Safety & Human Factors Conference


Event overview:
Attend the first Paediatric Patient Safety & Human Factors Conference hosted by Great Ormond Street Hospital for Children. Taking a patient-centred approach, this event will bring together experts to consider the challenges of patient safety in paediatrics. It will explore human behaviours that influence safety in healthcare as well as ways to improve safety for children and young people. It will also discuss ways to support patients, families and colleagues when things go wrong and how we can learn from these events.
This event is open to all paediatric healthcare professionals including medical, nursing, AHP, administrative and support staff.
Event objectives: 
To share knowledge and develop a better understanding of the impact of compassion on patient safety in paediatrics. To discuss the challenges in patient safety, ways to support families and colleagues when challenges persist and how to learn from events to reduce the likelihood of harm.  To explore innovations in paediatric patient safety and share this knowledge. To foster and expand paediatric patient safety networks, to collectively improve care for children and their families. Register

Workplace health and safety standards webinar


Join this 90-minute webinar to hear latest updates on workplace health and safety standards from the NHS Staff Council's Health, Safety and Wellbeing Group, and how these can be implemented to best support your workforce.
The standards pull together legal requirements and guidance to help NHS organisations comply with goal-setting legislation. They provide practical pointers and signposting for meeting the appropriate standards and legal duties in key areas of workplace health and safety.  
The webinar will be hosted by Jenny Michael and Kim Sunley, co-chairs of the NHS Staff Council’s Health, Safety and Wellbeing Group.
Attendees will also hear from the Health and Safety Executive on key findings and recommendations from its recent inspection activity, and from the assistant director of health and safety at Liverpool University Hospital NHS Foundation Trust.

Online access to GP health records – what’s in it for patients? (The Patients' Association)


More than 1,400 English GP practices, around one in five, offer patients access to their prospective medical records: that means patients can see new entries to their medical records such as tests results, appointment notes and hospital letters online and through the NHS App and certain other apps. This webinar aimed at patients explains more about NHS England's programme to enable patients to access their medical records via the NHS App. 
Hear from:
Patients Association members Claude and Greta about what the benefits are to them of being able to access their health information digitally GP Dr Brian McMillan, a Senior Clinical Lecturer at the Centre for Primary Care and Health Services Research, University of Manchester, and a Registered Health Psychologist, whose research interests include how digital technology can improve patients' experiences of primary care Registered nurse Tristan Stanton who is Assistant Director of Programmes – Primary Care, at NHS England and leads the programme to give people access to their online health records. The Patients Association's Chief Executive, Rachel Power, will chair the webinar. Sign up for the webinar

HSIB webinar: The impact of staff fatigue on patient safety: how do we manage the risk


The Healthcare Safety Investigation Branch (HSIB) is facilitating a free half-day event to ask the question on how can healthcare understand and start to manage the risk of staff fatigue.
This event is intended to bring together clinical, NHS patient safety representatives and professionals from other safety critical industries. The collaboration of these professionals is intended to share insights around the risk of fatigue, how to consider fatigue in the context of investigations and provide some pragmatic resources and plans for the NHS to introduce the concept and tools for fatigue management.
The morning of this event is set up for online attendance and along with the team from HSIB, there will representatives from a range of key national healthcare organisations attending the event in person. Speakers will include healthcare professionals, academics, human factors professionals from other industries and healthcare. There will be several short presentations to provide the context and background to the work and activities in the area of fatigue and the risk in healthcare. Speakers will signpost participants to existing resources and information relevant to healthcare organisations.
9.30: Welcome and introductions
9.35 - 9.45 How HSIB has started to consider fatigue in investigations - Dr Laura Pickup, Senior Investigation Science Educator (HSIB).
9.45 - 10.10 Background and scale of fatigue challenge in healthcare - Dr Mike Farquhar, Consultant in Paediatric Sleep Medicine, Guys and St Thomas.
10.10 - 10.35 How does it feel in healthcare - Dr Emma Plunkett, Consultant Anaesthetist in Birmingham and co-chair of the Joint Association of Anaesthetists, Royal College of Anaesthetists and Faculty of Intensive Care Medicine Fatigue Working Group.
10.35 - 10.50 What can we do about fatigue in hospitals - Dr Nancy Redfern, Consultant Anaesthetist Newcastle and co-chair of the Joint Association of Anaesthetists, Royal College of Anaesthetists and Faculty of Intensive Care Medicine Fatigue Working Group
10.50 - 11.05 Coffee Break
11.05 - 11.30 Humans are humans: learning about fatigue investigation and management from two contrasting industries - Mark Young (Railway Safety Investigator RAIB) and Will Tutton (Marine Safety Investigator MAIB).
11.30 - 12.00 Fatigue risk management in practice - Phil Barton, Head of FRMS at EasyJet
12.00 - 12.25 Designing a fatigue risk management system for the NHS: a case study from the UK ambulance sector - Professor Kristy Sanderson (University of East Anglia).
12.25 - 12.30 Closing remarks - Dr Rosie Benneyworth, Chief Investigator, HSIB.

The Association for Perioperative Practice (AfPP): Safe staffing for patients in the perioperative environment


The provision of safe and quality care is the most fundamental principle to consider for patients in perioperative practice. Alongside this commitment, is the safety and welfare of all staff and visitors within the setting. Risk assessment, staffing ratios, competency and skill are crucial to ensuring that the intended outcome for patients is achieved as far as is reasonably practicable.
The discussion will outline how this can be achieved utilising the recommendations by the Association for Perioperative Practice (AfPP).
Learning outcomes:
Understanding risk and the process of risk assessment in perioperative practice. The components of a safe perioperative environment. How to calculate a safe staffing model for your environment based on the AfPP standard. Register

Whistleblowing Awareness Week 20th - 24th March 2023


Whistleblowing is barely out of the news. We cannot turn on the TV without a headline or plot that relies on whistleblowers and how badly they are treated. Think about our police, NHS, armed forces, media, banks, corporations - the list goes on...
Whistleblowing is good for society and good for business. Whistleblowers are the most effective first line of defence against crime, corruption and cover up.
Whistleblowing Awareness Week (WBAW) is an opportunity for MPs to understand how proposed legislation is key to driving a culture where speaking up is valued, and where people who try to silence whistleblowers or suppress evidence of wrongdoing face the full force of the law. WBAW will dispel the stigma and suspicion that overshadow whistleblowers. It will also set out how the Whistleblowing Bill developed by WhistleblowersUK for the APPG for Whistleblowing will transform the way that whistleblowers and whistleblowing are treated.
See the events going on for WBAW

Tackling long COVID in Ireland - priorities for services, strategy development, and research


This conference, organised by the Policy Forum for Ireland, will assess priorities and next steps for addressing the impact of long COVID in Ireland.

Areas for discussion include developing and implementing research into long COVID, the state of specialised services in Ireland, and the implementation and development of the Model of Care, which recommended the development of eight post-acute and six long COVID clinics.

It will be a timely opportunity to discuss Ireland’s strategy for tackling long COVID following analysis from Denis Naughten TD - who is part-chairing this conference - which suggests that almost 340,000 people in Ireland could have been affected by long COVID. It also follows a motion forwarded by a regional group of TDs calling for swifter action to support those with long COVID, which secured unanimous Dáil Éireann support.

With the HSE now implementing the Model of Care for long COVID, and developing an epidemiological survey to gauge long COVID numbers in Ireland, delegates will assess the development of the model, workforce and recruitment priorities, and next steps for research and data.

We are pleased to be able to include keynote sessions with Dr Siobhán Ní Bhriain, Consultant Psychiatrist & National Clinical Director, Integrated Care, HSE; and Professor John Lambert, Consultant in Infectious Diseases and Genitourinary Medicine, Mater Misericordiae University Hospital; and Associate Professor, UCD School of Medicine.
Overall, sessions in the agenda will look at:
the interim model of care: priorities for developing and creating a centralised care hub to provide support long COVID clinics: next steps for implementation - providing effective staffing and funding - tackling backlogs in access to long COVID clinics and relieving pressures on GP waiting lists patients: assessing and providing the support needed by those with long COVID and identifying those most at risk - options for workplace support and assisting those out of work to return quickly research: building on data from current long COVID and post-acute COVID clinics to inform future strategies - implementing effective surveillance to understand, scale and respond to the issues  policy coordination: integrating responses with Sláintecare reforms and waiting list strategies. Register here

Black Maternal Health Conference UK 2023


The Motherhood Group presents Black Maternal Health Conference UK, spotlighting bridging the gap between Community, Service providers and Industries.
This interactive event will support in rebuilding the trust between the community and service providers, exploring the role of systemic racism, human rights and structural change, and how to effectively engage with Black mothers. Discussing barriers, de-stigmatising mental health, highlighting what unconscious bias looks like in maternity care, how this impacts mothers, and addressing inequalities affecting ethnic minority women in pregnancy care - access and effective intervention.
They will be highlighting the gaps within the system and disparities - but providing nuance and further reiterating the importance of Black women receiving health care that is respectful, culturally competent, safe and of the highest quality.
Putting the voices of lived- experience to the forefront, through engaging discussions, informative presentations , interactive sessions and a space for applied learning. 
Hosted by Sandra Igwe (CEO of The Motherhood Group, and Author of My Black Motherhood: Mental Health, Stigma, Racism and the System), with headline sponsor, Leigh Day, ranked The Times top 100 law firm.
You will hear from the following speakers on the day:
Please see list of confirmed speakers:
Dr Natalie Darko - Associate Professor Social Sciences (Health Inequalities) Dr Karen Joash - Consultant in Obstetrics and Gynaecology Dr. Ria Clarke -  Obstetrics and Gynaecology Registrar Kadra Abdinasir - Associate Director for CYP Mental Health Carol King-Stephens - Equality Diversity Inclusion Lead Midwife Marley Hall - Midwife Marley, Author, Midwife and Educator Afua Hagan, Black Womens Rights Journalist & Broadcaster Mars Lord - Founder, Abuela Doulas and Inclusion Consultant Stacy Moore - Chartered Psychologist & Founder of The Nesting Coach Jayde Edwards - Project Manager at The Mental Health Foundation Stacy Gacheru - Practitioner, Qualified Counsellor and Mentor Jennifer Ogunyemi - Founder of Muslim community organisation Caroline Bazambanza - PHD Student Anna Horn - Doctoral Researcher Jenny Okolo - Occupational therapist Dr Karen Joash - Consultant in Obstetrics and Gynaecology Complimentary lunch and refreshments will be served, networking opportunities
Register here

Health Research Authority - Welcome to Make it Public Week 2023


The Health Research Authority (HRE) is holding its first ever research transparency week. This lunchtime webinar will be hosted by the HRE's Chief Executive, Matt Westmore.
Matt will be talking about the importance of transparency in research with special guest speaker Professor Lucy Chappell, Chief Scientific Adviser to the Department of Health and Social Care and Chief Executive Officer of National Institute for Health and Care Research.
They’ll be talking about why transparency is key to building trust with research participants, practical things you can do to ensure research is transparent and what support is available to you.
In the spirit of transparency Matt will also be presenting the HRA's second Make it Public annual report on research transparency. He will talk through the priorities and focus of the report and the Make it Public Campaign Group, what has been achieved over the past year, and plans are for Make it Public in 2023.
The session will finish by looking at the rest of the activities planned for Make it Public Week and how you can get involved.
The webinar will run from 12pm to 1pm on Zoom. Reserve your free space.

Patient Safety Incident Response Framework (PSIRF) planning workshop


The Patient Safety Incident Response Framework (PSIRF) sets out a new approach to learning and improving following patient safety incidents across the NHS in England.  
This workshop will focus on the principles of incident response planning for all providers, including mental health, acute, community, ambulance, and maternity.
Further information

Whistleblowing in healthcare panel discussion

Part of Whistleblowers Awareness Week (WBUK).
Aims and Objectives:
1. To engage MPs, organisations and policy makers in understanding the consequences of the victimisation of healthcare whistleblowers for patients and the public.
2. To help remove the stigma around the subject of whistleblowing.
3. To inform attendees of the benefits of change and how this links to the Protection for Whistleblowing Bill [HL] and an Office for the Whistleblower.
4. To provide information that will enable attendees to take practical, measurable steps to move the agenda forward and join in with the work of the APPG and WBUK.
Dr Jenny Vaughan OBE - Doctors’ Association U.K. Cathryn Watters RGN – Whistleblowers and regulation Steve Turner RMN – Patient experience Professor Emmanouil Nikolousis (online) – Cultures of fear Panel members:
Mr Chris Day - CQC Director of Engagement Dr Chris Day Dr Chaand Nagpaul CBE Tom Grimes - NHS England Head of Advocacy and Learning (FTSU) Dr Jayne Chidgey-Clark - National Guardian for the NHS More information

Make it Public workshop - Feeding back to participants


The Health Research Authority is running its first ever research transparency week. They believe that keeping participants updated and informed as a study develops, as well as with the results at the end, should be the norm.
When researchers work with patients and the public to plan individual studies, we hear that recruitment is easier, participants are better supported, and findings are more relevant to patient needs. Ongoing communication between researchers and participants throughout a study can offer further improvements. This strengthens relationships, and creates more opportunities for feedback and improvements to be made in the way findings are shared.
This will be a two-hour online workshop, chaired by the co-Chairs of the Make it Public campaign group, Matt Westmore, Chief Executive of the HRA, and Derek Stewart, public contributor.
The objective for attendees of this workshop will be to work together in facilitated small groups to explore this theme, and produce a set of 'top tips' to support best practice for those active in research.
There will also be a short panel discussion, where attendees can hear directly from the study leads and research participants of studies working creatively and progressively in this area:
UCL Covid-19 Social Study The INHALE Project Covid Voices Register for the workshop

Measuring, understanding and acting on patient experience insight: From insight to improvement

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/patient-experience-insight or email kate@hc-uk.org.uk.
hub members receive 20% discount. Email info@pslhub.org for discount code.
Follow on Twitter @HCUK_Clare #PatientExp 

Tenth annual leadership and workforce summit: Bringing our humanity to work – implications, challenges and practice


The Covid-19 pandemic has had a profound impact on our lives, including in how we work. While incredible efforts of health and care staff and voluntary and community workers were rightly valued and celebrated at the start of the pandemic, the scale of the workforce crisis in health and care continues to present a significant challenge for staff and leaders.  Collaborative and inclusive leadership is key to successfully delivering good-quality care, as underlined by the recommendations from the Messenger Review.  
Bringing our humanity to the workplace can mean different things to different people, but a greater focus on developing relationships in teams and the practice of collaborative, inclusive and compassionate leadership will be critical in supporting people through recovery from the pandemic. But how can we encourage others to bring their full selves to work at a time of significant challenge?’ 
The King's Fund's tenth annual leadership and workforce summit provides an established forum for health and care leaders to come together to share their leadership and workforce challenges and to explore practical options to help address them.  

Make it Public workshop - Publishing summary results of trials


The Health Research Authority is holding its first research transparency week. This workshop will look at the importance of publishing summary results of trials
We believe that publishing summary results and data – not just of trials, but of all research – in an open, accessible and public way is a key factor in ensuring research is transparent. Publishing results in a peer-reviewed journal is not always achievable, and findings published in this way may not be accessible to the public.
Making the results of research studies public and as easy to access as possible helps builds trust and accountability, whilst ensuring participants are protected from unnecessary studies. It is also a process that helps ensure research funding is maximised by avoiding duplication.
This will be a two-hour online workshop, chaired by the co-Chairs of the Make it Public campaign group, Matt Westmore, Chief Executive of the HRA, and Derek Stewart, public contributor.
The objective for attendees of this workshop will be to work together in facilitated small groups to explore this theme, and produce a set of 'top tips' to support best practice for those active in research.
There will also be a short panel discussion, where attendees can hear directly from the study leads and research participants of studies, as well as organisations, working creatively and progressively in this area.
Abbvie Chief Scientist Office Scotland F1000 ISRCTN Registry Register for the workshop

Endometriosis webinar for patients

Join the British Society for Gynaecological Endoscopy for an endometriosis Q&A session with experts from across the UK. Hosted by Carla Cressy, questions can be put to the panel via the @theBSGE instagram page and the Endometriosis Foundation website. It will cover a wide range of topics from diagnosis to fertility to thoracic and adolescent endometriosis.

Integrated Care Systems 2023: The Future of Population Health System

This conference will allow NHS organisations, local councils and others to come together and discuss collective responsibility for managing resources, delivering NHS standards, and improving the health of the population they serve.
Attendees from the NHS and Local Authorities will learn that by working alongside each other, and drawing on the expertise of others such as local charities and community groups, they can help people to live healthier lives for longer, and to stay out of hospital when they do not need to be there.
Buy tickets

Psychological safety - Dr Matt Hill

Email rduh.qit@nhs,net to book a place.

ISMP Canada: Incident analysis and proactive risk assessment


This virtual workshop from the Institute for Safe Medication Practices Canada will provide healthcare professionals with background theory and hands-on practice in incident analysis using Root Cause Analysis (RCA) and in proactive risk assessment using Failure Mode and Effects Analysis (FMEA).

Serious incident investigation: Implementing the new Patient Safety Incident Response Framework (PSIRF)

The Patient Safety Incident Response Framework (PSIRF) was published on 16th August 2022 and replaces the Serious incident Framework.
This national conference looks at the practicalities of Serious Incident Investigation on and Learning and how this has changed with the publication of PSIRF.  The conference will also update delegates on best practice in serious incident investigation under PSIRF and ensuring the focus is on learning from improvement. There will also be a extended focus on learning, including mortality governance and learning from deaths ensuring insight and investigation findings lead to improvement. The conference will include updates from PSIRF early adopter sites.
The conference update delegates on the new Patient Safety Incident Response Standards and how to review your current practice against these standards.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/serious-incident-investigation-patient-safety or email kate@hc-uk.org.uk..
hub members receive a 20% discount. Please email info@pslhub.org for discount code.
Follow on Twitter @HCUK_Clare #NHSSeriousIncidents

HoPE Storytelling Festival - A peer-led digital patient storytelling model


A peer-led digital patient storytelling model.
 'Stories place patients at the heart of our work to discover what truly matters most'.
 In 2020, the patient and public engagement team at Royal Brompton and Harefield Hospitals recruited patients, staff and volunteers to take part in digital patient storytelling training.
 At this session, you will meet this pioneering peer team who, starting as absolute beginners, lead this work, their motivation, and their training experience.
 How recording of a patient's experience can be transformed into video stories that celebrates great care, can provide vital learnings, and highlight potential future improvements.

HoPE Storytelling Festival - Bounce Back Boy


Josh Cawley was 22 when he finally died from catastrophic injuries inflicted on him by his birth parents. These resulted in his inability to speak or to move from his wheelchair, but it didn’t dampen his positive and cheeky spirit. This is his story. Josh was adopted by Lynn Cawley, a campaigning Methodist Minister whose devotion to Josh ensured that he lived his short life as positively and ‘normally’ as possible. Lynn couldn’t just be his loving mum though. She was expected to be his palliative care consultant, his nurse, his campaigner for compensation and she had to fight the ongoing battles with the system .The play explores their real story: having to accept that Josh’s needs were too ‘complex’ for the hospice; and dealing with Josh’s transition from boy, to teenager to adult - and being his full-time interpreter.
.Professional actor Joseph Daniel-Taylor performs the play and gives the voice to Josh - the voice that he never had. 

Make it Public workshop - Raising awareness of research opportunities


The Health Research Authority is holding its first research transparency week.
The effectiveness and relevance of research is improved when opportunities to be involved in research are made more visible, open and accessible to the public. This is because it gives a study the best chance to involve the full range of people who will benefit from the outcomes of research.
By having research opportunities more publicly available, researchers will be able to recruit and retain a wide, diverse range of research participants. As a result of increased diversity and better opportunities to access diversity and better opportunities to access research for more people, research will be more relevant, effective, trusted and transparent.
At the same time, health professionals, commissioners, researchers, policy makers and funders can use research findings to make informed decisions, which will enhance public trust in research evidence and enhance public accountability.
It is equally important to have an awareness and understanding of potential barriers that may restrict members of the public getting involved in research. Identifying these challenges and putting measures in place to counter them is therefore essential in the delivery of transparent research.
This will be a two-hour online workshop, chaired by the co-Chairs of the Make it Public campaign group, Matt Westmore, Chief Executive of the HRA, and Derek Stewart, public contributor.
The objective for attendees of this workshop will be to work together in facilitated small groups to explore this theme, and produce a set of 'top tips' to support best practice for those active in research.
There will also be a short panel discussion, where attendees can hear directly from the study leads and research participants of studies, as well as organisations, working creatively and progressively in this area.
NIHR Be Part of Research Patient Research Ambassador scheme, Maidstone and Tunbridge Wells NHS Trust Register for the workshop

Make it Public Week - panel discussion: the future of research transparency


The Health Research Authority (HRA) rounds off Make it Public Week with a panel discussion, chaired by Professor Sir Terence Stephenson, HRA Chair.
Sir Terence will be joined by a panel representing different parts of the research sector, who will revisit and reflect on the key topics of discussion during the week.
We will also be looking forward and at what we – as individuals, organisations, and the sector as a whole – can do next to make research transparent from start to finish, and how we can keep the conversation around research transparency going.
Participants can submit questions to the panel ahead of the meeting or live on the day using Slido. You can submit a question in advance when registering for the event.
Book now to reserve your free space

The Global Patient Experience Event


ELEVATE PX is a gathering bringing together the voices of the global community committed to transforming the human experience in healthcare. ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organisations around the world.
Hear inspiring patient, family and leadership perspectives.
All keynotes will be live-streamed for virtual participants.
Further information and registration

Patient safety: Behavioural insights and nudge theory in improving patient safety and safety culture

This one day masterclass will focus on how to use Behavioural Insights and Nudge Theory to look at patient safety and safety culture. Nudge-type interventions have the potential for changing behaviours. It will look at examples of Nudge Theory use in healthcare and external organisations and how we can use these to improve patient safety and also to reduce inefficiency and waste.
It will look at the type of interventions suitable for nudges and how to develop them.
Key learning objectives: 
Behavioural Insights. Nudge Theory. Use of nudge theory to improve patient safety. Developing nudges. Opportunities for Nudge-type interventions. For further information and to book your place visit ttps://www.healthcareconferencesuk.co.uk/conferences-masterclasses/improve-patient-safety-safety-culture or email aman@hc-uk.org.uk.
hub members receive a 20% discount. Email info@pslhub.org for discount code.

HoPE Storytelling Festival - Made by Mortals

To share the learning and resources from the award-winning (The Royal Society of Public Health - Arts in Health 2022) community partnership programme between Tameside and Glossop Integrated Care NHS FT, Made By Mortals CIC (arts organisation) and over 50 patients with a broad range of lived experience- including mental ill health, learning disability, autism, English not as their first language, and people that identify as non-binary.
The project used immersive audio case studies coproduced by patients, including the use of music, sound effects, and drama, together with an interactive workshop that challenged volunteers and staff at the hospital to take a walk in the patient’s shoes. The experiential community-led training raised awareness of the challenges that people with protected characteristics and additional needs face. This work supported Tameside and Glossop Integrated Care NHS FT ongoing approach to quality and diversity and supported attendees to adapt their behaviours to create an empathetic and person-centred environment.

Systems approach to Patient Safety including Human Factors

This one day masterclass is part of a series of masterclasses focusing on how to use Human Factors in your workplace.
Leadership in the NHS is the responsibility of all staff. Understanding human factors will allow healthcare to enhance performance, culture and organisation.
These masterclasses have been designed to align with the new Patient Safety Syllabus and subsequent Patient Safety Incident Response Framework (PSIRF). We will look at why things go wrong and how to implement change to prevent it from happening again or mitigate the risks.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/systems-approach-patient-safety-masterclass  or email kate@hc-uk.org.uk.
hub members receive a 20% discount. Email info@pslhub.org for discount code.

Next steps for pharmacy in healthcare delivery in England


This Westminster Health Forum conference will focus on next steps for pharmacy services in healthcare delivery, and opportunities to develop the role of community pharmacy as part of the health service in England.
It comes amidst proposals to increase prescribing powers for pharmacists and reform training to enable pharmacists to work as independent prescribers immediately following graduation, as well as the Health Secretary announcing additional pharmacy services within the Primary Care Recovery Plan, and also indicating that implementation of a Pharmacy First system in England is being considered.
The conference takes place against the backdrop of an evolving healthcare landscape, including developments in integrated care systems and digital transformation, an expected update to the NHS Long Term Plan, and wider strategic initiatives to implement alternatives to medicine, such as the Overprescribing Review. We expect discussion on opportunities to develop pharmacy services as a key component of future NHS and community care delivery.
It will include keynote sessions with Gisela Abbam, Chair, General Pharmaceutical Council; Andrew Lane, Chair, National Pharmacy Association; Matthew Armstrong, Senior Manager, Pharmacy Contracts and Project Developments, Walgreens Boots Alliance; and a senior speaker confirmed from the Professional Record Standards Body.
Overall, areas for discussion include:
strategic ambitions: the opportunity for a Pharmacy First scheme in England - long-term aims for pharmacy services in the context of an updated NHS Long Term Plan. community pharmacy: future role in improvements to key service areas such as general practice, primary care and the ambulance service - delivering medicine optimisation in community care. the workforce: priorities for upskilling - improving training to increase the number of independent prescribers and develop the services that pharmacists can offer. digital pharmacy: key areas for expansion - supporting efficiency in prescription management - potential for digital services to allow patients more control over their care. further development areas: social prescribing services and non-medical treatments - the NHS STOMP programme - structured medicine reviews to support reduction of overprescribing. Register

HoPE Storytelling Festival - The Solent story


Here at Solent, we have fundamentally changed the way we work with local people and communities. We want to ensure that the way we develop, design and improve our services is based on what really matters most to people who use them, not that we believe as health professionals is important. We now actively recognise and celebrate the strengths of our community, as people with exceptional knowledge, skills and expertise, that which sadly often goes untapped by providers of health and care services.
By working with the Touch Network, we are enabling people to unlock stories about difficult times. This helps us understand what we do well, and what we need to change to ensure people who use our services have a positive experience of care.  Do join us, Debs Carter, Founder of Touch Network and Sarah Balchin, Director of Community Engagement and Experience, to hear our story of sharing and learning.

HoPE Storytelling Festival - Cancer alliances and Macmillian cancer digital stories


Hear about the work undertaken on digital storytelling via the NHS England cancer alliances and how they have been used to improve services. There will also be a session by Macmillian Cancer Care on digital storytelling project which shares peoples experiences of cancer diagnosis and treatment. 

International symposium on restorative health systems


Te Ngāpara Centre for Restorative Practice invites you to attend the virtual symposium Restorative Health Systems: Healing, learning, and improving after harm.
This free event is being held in association with the Health Quality & Safety Commission in Aotearoa New Zealand.
The symposium will provide a virtual space for knowledge sharing and exchange among the growing international community of clinicians, researchers, consumers, investigators policymakers, and practitioners working in health settings.
We aim to share what is happening globally in this emerging field and to reflect on the future of restorative initiatives in the health system context. The symposium will incorporate a series of different sessions, including interactive dialogues with international critical thinkers and advocates, presentations on key issues relevant for the field and research relating to restorative initiatives.
View the programme (PDF)
This is the first of a symposium series as part of the Te Ngāpara Centre for Restorative Practice’s commitment to supporting the development of restorative knowledge.
The symposium will take place on Zoom on Wednesday 29 March, 8am - 12pm (NZDT)
0600 Australia (AEDT)
2000 London UK (BST)
1200 Vancouver (PDT)
1500 Montréal (EDT)
Register for the symposium

Becoming a VTE prevention champion – how to engage your tools and energise your team


About 900,000 Americans develop venous thromboembolisms each year, about half of which are healthcare-associated. Up to 70% of these blood clots are preventable, yet fewer than 50% of hospital patients receive appropriate preventive treatment, according to the CDC.

During this webinar, two experts will share tools and strategies nursing leaders can use to empower their teams to become VTE prevention champions and achieve sustained quality improvements. 

Learning points:
The cost of VTEs — from patients to providers to financial repercussions Key strategies to enhance compliance and improve outcome quality How to energize and excite your team for long-term success. Register

Systems approach to patient safety including Human Factors

This one day masterclass is part of a series of masterclasses focusing on how to use Human Factors in your workplace.
Leadership in the NHS is the responsibility of all staff. Understanding human factors will allow healthcare to enhance performance, culture and organisation.
These masterclasses have been re-designed in line with the new Patient Safety Syllabus. We will look at why things go wrong and how to implement change to prevent it from happening again or mitigate the risks.
This masterclass will focus on systems to improve patient safety.
Key learning objectives:
Understand what Human Factors are What are systems? Systems approach Organisational culture and learning Proactive patient safety culture Register