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June 2021

Quality and Patient Safety Conference

Homerton University Hospital NHS Foundation Trust are hosting a Quality and Patient Safety Conference.
For more details and interest in attending email: Rupna.miah@nhs.net 

New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices

This AHRQ webcast will introduce the new Surveys on Patient Safety Culture™ (SOPS®) Diagnostic Safety Supplemental Items. Medical offices can use the survey items as a supplement to the SOPS Medical Office Survey to assess the extent to which the organizational culture supports the diagnostic process, accurate diagnoses, and communication around diagnoses. Speakers will provide background on the importance of diagnostic safety, an overview of the development of the items, results from a pilot test in 66 medical offices, and share resources available for users.

Supporting people to work in new ways: what have we learnt from the COVID-19 pandemic?


Throughout the COVID-19 pandemic health and care staff have been working in different ways and designing new ways to meet the needs of patients and service users, all while under a huge amount of pressure. 
This event from the King's Fund will take a look at some examples of those changes and how people working in health and care have been working remotely, flexibly and in an agile way to meet the demands created by the pandemic and to develop new and improved ways of working for the future. 

Sign up now to hear about: 
the role of visible, collaborative and inclusive leadership to support staff and allow innovation  how to keep staff health and wellbeing a priority while also delivering change  how teams across health and care were able to be upskilled and remain flexible for these new ways of working. Register

HIMMS 2021: Collaboration, sustainability and precision: A new agenda for Europe


The HIMSS21 & Health 2.0 European Health Conference will bring the best of both worlds: HIMSS's knowledge, expertise and thought leadership in healthcare digitisation, and Health 2.0's network of entrepreneurs and investors showcasing the latest and most innovative health tech solutions.
Featuring best practices and thought leadership amongst Europe, this digital event encompasses virtual engagement for attendees as the world makes the transition to a new normal. Network with forward-thinking peers and solutions providers exploring innovative approaches to collaborations, sustainability and precision and transforming health and care in Europe.

COVID as a catalyst for change part 12: Patient communications and reported outcomes


To truly improve patient experience and patient care, we need to shift our mindset. In conjunction with considering medical milestones or statistics, healthcare organisations need to consider what the impact of the health condition is on the patient’s life and how they experience their illness. For example, if a child suffers from asthma, as well as determining how frequently they are affected and how many times they need medication, it is crucial to ask how it is impacting their ability to play with their friends. Can they still do sport? Is it stopping them from attending school?
While there is a general agreement in the medical field that PRO is important, there are challenges from a time and cost perspective to gathering this information and ensuring that it is then converted into a usable format.
This upcoming conference will explore how the challenges and opportunities around how the use of patient-reported outcomes can be improved.

International Ergonomics Association 21st Triennial Congress


A triennial event featuring over 200 sessions all available on demand plus 800 papers on over 30 themes from healthcare ergonomics, organisational design and management to biomechanics and human modelling and simulation. The Executive Panel will address the Congress theme "HF/E in a Connected World" which raises urgent scientific and professional challenges concerning human interaction with technology in the era of automated and ubiquitous cyber-physical technologies.

Screening for a brighter future: NHS Oncology Virtual Conference

Cancer affects us all. Survival in England is at a record high and patients’ experience of treatment and care has never been higher, but we won’t stop there. We want every person with cancer to have the very best diagnosis, treatment and care. NHS England & Improvement
The NHS Long Term Plan set out a clear pathway for the improvement of cancer care, the aim being:
• Enable an extra 55,000 people each year to survive for five years or more following their cancer diagnosis.
• Three in four cancers (75%) will be diagnosed at an early stage.
This virtual conference aims to showcase the forward-thinking and innovative initiatives that are already being implemented across the country.

Root Cause Analysis: 1 day masterclass

The course will offer a practical guide to Root Cause Analysis with a focus on systems-based patient safety investigation as proposed by the forthcoming National Patient Safety Incident Response Framework which emphasises the requirement for investigations to be led by those with safety investigation training/expertise and with dedicated time and resource to complete the work. This course will include an opportunity for learners to gain a Level 3 qualification (A level equivalent) in RCA skills (2 credits / 20 hours) on successful completion of a short-written assignment.
This one-day course is designed to provide delegates with the key skills and knowledge that they will require to conduct Root Cause Analysis effectively. The course content walks learners through the seven-key stages to conducting a high-quality Root Cause Analysis investigation. It pays particular attention to planning and managing investigations, interviewing staff, mapping information, using appropriate analysis tools to establish contributory factors, plus focus on creating fit-for-purpose action plans and final reports. It advocates Root Cause Analysis as a team-based approach and concur with NHS Improvement’s 2018 statement ‘investigations must be led by trained investigators with the support of an appropriately resourced investigation team’.
Further information and to book your place visit or email: kate@hc-uk.org.uk
hub members receive a 20% discount. Email: info@pslhub.org

Equality and diversity webinar: Taking an anti-racist stance in your day-to-day

The NHS is the biggest UK employer of Black and Minority Ethnic staff. More action needs to be taken to tackle disparities and prejudice to make our NHS more equitable for staff and patients alike.

Dr Anu Obaro has recently shared her experiences through a BOB impact story, in which she has reflected on how she presented the subject to her peers at a roundtable event.

Join Dr Anu Obaro and guests for a one-hour webinar as they discuss how you can take action to instil anti-racism where you work.

In this webinar, you will learn:
How racism can be institutionalised. How you can spread and scale the learnings from Dr Obaro’s write-up on BOB. How you can gather data to demonstrate outcomes in your workplace. Register

Community is the best medicine (virtual conference)


The aim of this King's Fund event is to explore the role of communities in health and care. We will bring together health and care professionals, community organisations, innovators, commissioners, researchers and policy makers interested in how to create sustainable, community-based health and care.
This event will showcase projects that are innovative, scaleable and have evidence of impact on the health and wellbeing of the communities they serve. Themes include:
strengthening community resilience health and care organisations ‘working with’ communities rather than ‘doing to’ sharing power and resources with communities to drive better health working with diverse communities to tackle inequalities in health. Register

Investigation and learning from deaths in NHS trusts

The NHS is the world’s first health organisation to publish data on avoidable deaths. The National Guidance on Learning from Deaths has driven a strengthening of systems of mortality case review with emphasis on learning. By collecting the data and taking action in response to failings in care, trusts will be able to give an open and honest account of the circumstances leading to a death. This National Conference focuses on improving the investigation and learning from deaths in NHS Trusts and will reflect on learning from deaths involving COVID-19 and how mortality investigation should be managed in these cases.
The conference, chaired by Dr Martin Farrier Clinical Director for Quality & Consultant Paediatrician Wrightington, Wigan and Leigh NHS Foundation Trust,  will discuss the role of Medical Examiners in learning from deaths.
Download brochure

Complaints, resolution & mediation

This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams and customer support teams and managers.
A highly interactive and effective workshop to improve confidence and consistency in handling complaints.
The masterclass explains how mediation works and how techniques can be used effectively within local complaint resolution to develop a person-centred process (for both patient and healthcare professional). Within these key areas, the course will explore how unconscious bias plays a role in complaints and their resolution. A mediation inspired approach to complaint resolution produces invaluable insight to help reduce recurring complaint situations, develop training and development plans and support the teams on the frontline.
Further information and to book or email kate@hc-uk.org.uk
hub members receive a 20% discount. Email: info@pslhub.org

Patient Safety Officer (PSO) Engagement Roundtable. Together towards tomorrow: Sharing stores about ongoing challenges during COVID-19 and lessons learned about the importance of self-care

COVID-19 has been incredibly stressful—personally and professionally—and has profoundly affected everyone in healthcare, including those of us in patient safety, quality, and risk management.
Join this Patient Safety Association's virtual round table to decompress and share your experiences. Some of your colleagues have offered to discuss their coping strategies, and please feel free to do the same. Resources from professionals trained to handle stress will be provided.

Patient Safety Officer (PSO) engagement roundtable: Together towards tomorrow


COVID-19 has been incredibly stressful—personally and professionally—and has profoundly affected everyone in healthcare, including those of us in patient safety, quality, and risk management.
Grab a cup of coffee or tea and join this virtual round table to decompress and share your experiences. Some of your colleagues have offered to discuss their coping strategies, and please feel free to do the same. We will also be providing resources from professionals trained to handle stress.

CANDOR Part III: Evaluating CANDOR implementation

Panelists will discuss the key elements for successful CANDOR implementation after robust organisational current state assessment. Methods for timely and comprehensive reporting, steps for event investigation and analysis, alignment of ongoing education with communication, strategies to reduce caregiver burnout through peer support, and elements for CANDOR sustainability are recommended.  

A practical guide to Serious Incident Investigation & Learning

This national conference looks at the practicalities of Serious Incident Investigation and Learning. The event will look at the development and implementation of the New Patient Safety Incident Response Framework (previously known as the Serious Incident Framework) which has now been published for the early adopter sites as introductory guidance. NHS Improvement will then work with a small number of early adopters to test implementation. For all other organisations the PSIRF is being published for information only and using learning from the pilot sites, resources and guidance will be developed to support organisations to adopt and implement PSIRF, with an expectation that providers and local systems will begin transitioning to the PSIRF from Spring 2022. The conference will also update delegates on best current practice in serious incident investigation and learning, including mortality governance and learning from deaths. There will be an extended focus on ensuring serious investigation findings lead to change and improvement.  

Building your authority: influencing beyond your role


We know that it is no longer enough just to have a good idea; just as important is the ability to work collaboratively with others, to navigate organisational politics and to work with relational dynamics to use that idea to create change. 
In the midst of a global pandemic, where new organisational arrangements have changed familiar lines of authority and where leadership takes place predominantly from behind a computer screen, opportunities for influencing can be fraught with dilemmas and frustrations as well as bringing opportunities for innovation and new ways of working. 
This programme from the King's Fund will enable you to work more effectively in the gap between your commitment and enthusiasm for change and the reality of making things happen within the constraints of your role and wider system priorities.   

Patient Safety Movement: Bleed Out film screening

Join the Patient Safety Movement for a unique opportunity to view the award-winning HBO hit film Bleed Out and talk with the filmmaker, Steve Burrows afterwards. Bleed Out is the harrowing HBO feature documentary film that explores how an American family deals with the effects of medical malpractice. 
After Judie Burrows goes in for a routine partial hip replacement and comes out in a coma  with permanent brain damage, her son, Steve Burrows, sets out to investigate the truth about what really happened. The documentary film takes place in real time over a span of ten years.


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