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January 2020

Human factors & ergonomics in health and social care: Introduction to integrating patient safety

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These workshops rub by Loughborough University are multi-disciplinary and open to all staff providing direct care, operational and supporting services in all sectors of health and community care, clinical and non-clinical, at every level.
Further information and to book
Short Course Overview Introductory HFE (half day).docx

Integrating Patient Safety with QIS-HFE: Quality Improvement Science for Human Factors & Ergonomics in Health and Social Care

This course run by Loughborough University is designed to enable you to discuss the core concepts in Human Factors & Ergonomics (HFE) in terms of systems and design.
You will understand the use of safety science in healthcare and the differences between HFE and Quality Improvement Science.
Further information and to book
Short Course Overview QIS-HFE (1 day).docx

Effective Lay Partner Leadership Programme

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The London Leadership Academy is offering an exciting three-day leadership programme for lay partners who have roles on boards or committees in the NHS.
This programme will be highly interactive throughout and will include expert speakers, peer mentorship, coaching, practical exercises, simulations and discussion. The three days will build on each other and are not standalone.
Day 1: 15 January 2020
Day 2: 16 January 2020
Day 3: 12 February 2020
The programme will help lay partners:
To improve their skills in negotiation, influencing, committee work, teamwork, and representing the views of others; To act as critical friend and support shared values and vision; To forge supportive new relationships and networks; To understand the principles of co-production and experience it in action. Please send this invitation on to any patient or carer with a lay partner role who you would like to nominate as likely to gain benefit from this course and to put the learning to good use. By patient we mean someone who has had a life-changing illness or disability. By carer we mean someone with life-changing carer responsibility. And by lay partner we mean a patient or carer who works with healthcare professionals or the voluntary sector to improve services to patients.
Places are strictly limited and will be allocated to those who apply first, meet the eligibility criteria and can attend all three dates. Lay partners can get more information and sign up here.
*Please note that while the course is offered free of charge, the London Leadership Academy is not able to reimburse travel expenses or other expenses that participants may incur.*

NHS Complaints Summit 2020

Delivering a person-centred approach to the handling, investigation, resolution and learning from complaints in the NHS
This National Summit focuses on delivering a person-centred approach to complaints handling, investigation, resolution and learning. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints lead to change and improvements in patient care.
The conference will also focus on supporting staff through complaints and moving towards a new code of practice for complaints following NHS Resolution findings in July 2019 that “Too often people involved in complaints, incidents and claims are not supported, and instead they potentially face disciplinary processes which can lead to a culture of fear of speaking out” which can also lead to detrimental effects on the wellbeing and mental health of NHS staff. 
Follow the conference on Twitter #NHSComplaints
Programme and registration

Patient Safety Seminar by Bevan Brittan LLP

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Bevan Brittan look forward to welcoming you to this event which will focus on practical topics from both a reactive and proactive perspective. It will be of interest to all organisations engaged in the provision or commissioning of health and social care, looking at patient safety initiatives, the new serious incident investigation framework and learning and sharing experiences.
Further information and tickets

Online event: What’s in store for health and care in 2020?

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This free online event from the King's Fund will provide insight into the wider UK health and care landscape in 2020 and will explore how recent trends and future developments could affect people working in the sector, patients and members of the public.
The speakers will discuss the results of the general election and what this could mean for health and care, as well as some of the big issues that we hope to see progress on in 2020, including social care funding reform, population health and health inequalities, workforce, and legislative changes to support the integration agenda.
Register now to watch live and on demand

What's in store for health and care in 2020?

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This free online event from The King's Fund will provide insight into the wider UK health and care landscape in 2020 and will explore how recent trends and future developments could affect people working in the sector, patients and members of the public.
The speakers will discuss the results of the general election and what this could mean for health and care, as well as some of the big issues that we hope to see progress on in 2020, including social care funding reform, population health and health inequalities, workforce, and legislative changes to support the integration agenda.
Register here to watch

Patient Safety Seminar by Bevan Brittan LLP

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Bevan Brittan look forward to welcoming you to this event which will focus on practical topics from both a reactive and proactive perspective. It will be of interest to all organisations engaged in the provision or commissioning of health and social care, looking at patient safety initiatives, the new serious incident investigation framework and learning and sharing experiences.
Further information and tickets

A Practical Guide to Human Factors in Healthcare

Aimed at Clinicians and Managers, this national conference will provide a practical guide to human factors in healthcare, and how a human factors approach can improve patient care, quality, process and safety.
Further information and to book your place or email kerry@hc-uk.org.uk
 hub members can get a 20% discount by quoting HCUK20kt when booking.
Follow the conference on Twitter #HumanFactors

A practical guide to serious incident investigation & learning

This national conference looks at the practicalities of serious incident investigation and learning. The event will look at the development of the New Patient Safety Incident Response Framework (previously known as the Serious Incident Framework) the scope of which was announced in July 2019, and the implications for serious incident investigation. The conference will also update delegates on the National Learning from Deaths guidance and implementation in practice including the new role of the Medical Examiner.  There will be an extended focus on learning from serious incidents, ensuring the investigation findings lead to change and improvement.
Further information and to book your place or email kate@hc-uk.org.uk
hub members can receive 20% discount, available by quoting ref: HCUK20PSL when booking (*cannot be used in conjunction with any other offer. Full T&Cs available upon request).
Follow the conference on Twitter #NHSSeriousIncidents

Measuring, understanding and acting on patient experience insight: from insight to improvement

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement and assurance. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, using the  NHS Improvement National Patient Experience Improvement Framework, demonstrating insight and responsiveness in real time, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.
Further information and to register

Patient Safety Seminar by Bevan Brittan LLP

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Bevan Brittan look forward to welcoming you to this event which will focus on practical topics from both a reactive and proactive perspective. It will be of interest to all organisations engaged in the provision or commissioning of health and social care, looking at patient safety initiatives, the new serious incident investigation framework and learning and sharing experiences.
Further information and tickets

Care homes, housing, health and social care learning network: Day one

This learning network, a collaborative initiative between The King's Fund and My Home Life is designed to improve and promote collaborative working between care homes and the housing, health and social care sectors.
Care home residents have some of the most complex health and social care needs in our society. They often experience gaps or discrimination in access to high-quality health care, including support for long-term physical and mental health conditions and specialist palliative care at the end of their lives.
Better partnership working between the housing, health and social care sectors and care homes could enhance the wellbeing of residents and reduce the number of avoidable hospital admissions from care homes. It could also enable older people to have more voice, choice and control over what happens to them, as they would have in their own home.
Further information and to book tickets
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