Worst trusts on A&E experience revealed by CQC

A Care Quality Commission (CQC) survey has identified the trusts where the most patients report a bad experience in A&E.

The CQC surveyed more than 45,500 people who used NHS urgent and emergency care services in 2024.

It found that while many were broadly positive about their interactions with staff, there were often complaints of long waits for assessment, and some patients were not given enough help to manage their pain or control symptoms.

The survey, published this week, identified six acute providers that achieved “worse” or “much worse than expected” results when compared with all other trusts across the full range of survey questions. Even these did have more areas where patients were “positive” than those which were negative, however.

Read full story (paywalled)

Source: HSJ, 22 November 2024