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New patient safety chief revealed


A management coach and adviser to the Care Quality Commission has been appointed as the new ‘national guardian’ for the ’freedom to speak up’ programme.

Jayne Chidgey-Clark will take up her new role on 1 December. The national guardian’s office leads, trains and supports the network of over 700 freedom to speak up guardians in England, as well as providing “challenge and learning to the healthcare system”.

Ms Chidgey-Clark, a registered nurse, has served as a specialist adviser to the CQC since 2017. She has run her own coaching, consultancy and interim management business since 2009. She was a clincial adviser to NHS England’s new care models programme for three years until 2018 and the director of the end of life care modernisation project at Guy’s and St Thomas’ Foundation Trust between 2008 and 2011.

Her appointment comes after Henrietta Hughes announced in June she was stepping down from the role after five years.

Ms Chidgey-Clark, who is the third appointee to the position, said: “I feel excited and privileged to have been appointed as the new National Guardian for the NHS. I am passionate about, and committed to, making a real difference in people’s lives through the planning and delivery of the highest quality, effective care with excellent outcomes for people who use our health services, and their families.”

Read full story (paywalled)

Source: HSJ, 11 November 2021

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My experience, which echoes that of many others, indicates that the National Guardian Office us a very bad idea. #FTSU Guardians operate under a conflict of interest as they report to the employer. Also the National Guardian office is impossible to engage with, unless you agree with them. This means the initiative has potential to do harm as well as good.

The #FTSU Guardians in some organisations can be helpful.
I know some #FTSU Guardians who are genuine & who work for organisations that listen & want to change.
Unfortunately other organisations use the Guardians to maintain the status quo. So speaking up to them is like putting your own name on a blacklist, & any #patientsafety issues will be ignored.

I believe in the principle of 'do no harm' which is why I speak out.

If you are looking at this from a healthcare organisation outside the UK and thinking of adopting this approach I'd urge you to study the evidence closely, and look at this from all angles.
 

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